Teletext Holidays refund ??

saintben

Hi all, advice needed please, we booked via Teletext Holidays for May 16th, visiting Turkey, holiday provided by Jet2. Teletext contacted me this afternoon confirming cancellation and giving me two options, to either rebook straight away for a later date or to get a travel voucher/credit for next year, but when I requested a full cash refund I was informed this could only be processed in July due to some regulation,small print, blah.blah,blah. Could somebody advise me if this is correct and has anybody else experienced this as I don't understand the time delay in processing a refund, he did say it was something to do with them not getting money back from the provider (Jet2), but I'm not convinced.

Caz3121

saintben said:

 when I requested a full cash refund I was informed this could only be processed in July due to some regulation,small print, blah.blah,blah.

https://www.abta.com/news/coronavirus-outbreak

Sally_Gollolgy

I would like to put 0 star. O my god, I stupidly booked a holiday for the end of the year with Teletext and all seemed ok until Gary Parker called me back asking for another £550.00 as their card wasn’t working and they couldn’t book our flights. Straight away I smelt a rat and said no. Pls refund my £550.00. They said they would and I would get in 7 days. Nearly 1 month down the line, no refund. Live chat is useless and the only way I get any results is by Tweeter. I tweet everyday and am told I will get a call. To be fair I have had a call from Brent in India telling me I have been refunded, surprise surprise no money. Last call was Friday when I demanded a cheque of which he replied ‘ I will ask head office and call you back in 1 hour’. Still waiting. Have tweeted everyday this week and been promised a call back NOTHING. I have just texted Brent and tweeted telling them that unless I get a call today I am reporting them to Watchdog, who I know will be very interested. I need and want my money back as I’m not working due to Covid 19

Life__Goes__On

Sally_Gollolgy said:

I would like to put 0 star. O my god, I stupidly booked a holiday for the end of the year with Teletext and all seemed ok until Gary Parker called me back asking for another £550.00 as their card wasn’t working and they couldn’t book our flights. Straight away I smelt a rat and said no. Pls refund my £550.00. They said they would and I would get in 7 days. Nearly 1 month down the line, no refund. Live chat is useless and the only way I get any results is by Tweeter. I tweet everyday and am told I will get a call. To be fair I have had a call from Brent in India telling me I have been refunded, surprise surprise no money. Last call was Friday when I demanded a cheque of which he replied ‘ I will ask head office and call you back in 1 hour’. Still waiting. Have tweeted everyday this week and been promised a call back NOTHING. I have just texted Brent and tweeted telling them that unless I get a call today I am reporting them to Watchdog, who I know will be very interested. I need and want my money back as I’m not working due to Covid 19

How did you pay the £550?

russ0103

I have been robbed by teletext holidays,they took the money from my bank, cancelled my holiday and I have now been waiting 48 days for a refund.
i have sent over 50 e mails via The Resolver Complaints Site and all I get in return are automated e mails of no use.
I was under the impression I would be refunded within 14 days by law.
Understandably there is a lot going on with Covid 19 but I think 48 days is a complete joke.
This so called holiday company is nothing but a Robber with no conscious take the money and run.
Stay well clear of these clowns,I would not RECCOMEND them to my worst enemy.
if anyone has any help on where to go next it will be great fully appreciated.

Life__Goes__On

russ0103 said:

I have been robbed by teletext holidays,they took the money from my bank, cancelled my holiday and I have now been waiting 48 days for a refund.
i have sent over 50 e mails via The Resolver Complaints Site and all I get in return are automated e mails of no use.
I was under the impression I would be refunded within 14 days by law.
Understandably there is a lot going on with Covid 19 but I think 48 days is a complete joke.
This so called holiday company is nothing but a Robber with no conscious take the money and run.
Stay well clear of these clowns,I would not RECCOMEND them to my worst enemy.
if anyone has any help on where to go next it will be great fully appreciated.

Did you buy a package holiday? What method of payment did you use?

Angie19

I booked a package holiday with teletext to spain for travel today 2and of june although the flight was cancelled 4 weeks ago I still have had no contact from them regarding my hotel or transfers

Life__Goes__On

Angie19 said:

I booked a package holiday with teletext to spain for travel today 2and of june although the flight was cancelled 4 weeks ago I still have had no contact from them regarding my hotel or transfers

Doesn't surprise me, think they were bottom of the poll for TA on this site.

JasonGT

In short, I cancelled my holiday in May at an additional cost to me of £137 plus my deposit which was shock give I cancelled it in good time and at the time I would possibly lose my deposit. Their T&Cs give indication of  what it may cost to cancel but given it was at least 90 until my holiday i was willing to accept the loss of my deposit. I was advised at the time that no further deductions would be made from my bank account, roll forward to the 1st June and they chose to deduct £1113 from my bank account which I reported to my bank as wrong and potentially fraudulent. This created a significant void in my finances, and they had taken money that is simply not payable nor theirs to take.
I complained of the emotional and financial stress they me under, my calls were very rarely answered by an operative and, in many cases, I was cut off without event speaking to an operative.
I finally got through to an operative , Mr Thomas XXXXX, and he has confirmed I will get an email confirmed the refund and it was a system glitch. I advised it was not a system glitch it was in fact total incompetence on behalf of teletext holidays.
I also lodged a dispute with my bank and also, which was laos very time consuming in doing and chasing up, I also lodged a complaint via Resolver I had also reported them to The Travel Network Group. Which may I add the TTNG done very little so no point in there body being in place.
I provided transcripts of previous live conversations with teletext. I stressed that given the stress and time they had cost me I was also seeking a refund of my deposit and my cancellation fee as compensation. I expect my refunds with immediate effect.
I  was a long-term returning customer over many years and the way I had been treated is nothing short of shameful, at a time when the travel industry is struggling I would have expected teletext hols to have a desire to retain as many good customers as possible. They have simply lost the ability to provide customer service.
At the time of writing complaint email to them I had been dealing with this problem for five hours which was and is totally unacceptable, this notwithstanding all the time I have lost constantly chasing these guys to cancel the holiday in the first place. And above all they believe it is acceptable to charge me a cancellation charge for a service that is nothing short of beyond awful.
I finally got my £1113 back yesterday after a lot of calls and emails and using twitter to bring it to the public's attention but i now feel given all what i have been through that i should have my holiday deposit and cancellation fee returned as compensation and i simply not going to let them of the hook that easily, they need to understand they have a responsibility to the consumer and cannot simply ignore this responsibility.
I included Martin Lewis and Watchdog twitter feeds in my twitter postings and this seems to make a difference, but it really shouldn't take this.

jbranch1989

teletext blocked previous review due to violation. Blocked any type of complaint you try and make on instragram or email. Now founder has blocked my email so ive had to email from another account which also got blocked so yes, used a third *My review picture is my email being blocked by Wayne Perks the founder - What a lovely company!**

. I paid £900 for a holiday they oversold promised phonecalls back - nothing. £900 spent with them and now ignoring any request for a refund! Sure its illegal to do what they are doing. Company needs investigating.

Founder complains when you email him, yet sales happy to bombared you 16 calls when they think they are making a sale. An they try and control anyone writing negative reviews on any media platforms but think its ok to keep your money!

Founder has blocked 3 different email accounts. How is this even acceptable to run a business like they do?

More concerned inviting customers to write reviews for them as recent days the reviews have been that negative - than sorting out what is causing the negative reviews in first place? Sort it out teletext!


Vincent has called today and advised I will be getting a refund in 5 working days. Shame it has to get to this in order to get it.

macman

Why don't you just do a chargeback?