Teletext Holidays refund ??

nurse7

Really concerned about non existant level of customer service from teletext holidays, don't want to bore but original holiday flights were thomas cook so holiday changed at a cost to flights with jet2, this also had to be cancelled due to covid, tt would not give refund  they browbeat me on the phone to rebook a holiday I ended up booking much to my regret, then noticed that wrong resort had been booked I tried to contact them but its 2hrs each time in a queue then person can't help, I have emailed, tried chat line but no joy, iv not had confirmation of my holiday but paid for it I'm very concerned that the government are allowing these businesses practices in the UK, surely something has to be done they are keeping peoples money it's really poor customer service, think some sort of action has to be taken against this company, anyone agree. 

eskbanker

nurse7 said:

I'm very concerned that the government are allowing these businesses practices in the UK, surely something has to be done they are keeping peoples money it's really poor customer service, think some sort of action has to be taken against this company, anyone agree. 

https://www.moneysavingexpert.com/news/2020/07/latest-travel-survey/ shows that there are clearly a huge number of unhappy customers in the same boat, not just with this crowd (close to the wrong end of the rankings) but many, arguably most, travel companies.  The CMA have been trying to improve compliance with regulations but realistically enforcement is a massively uphill battle in current circumstances, so don't expect anyone to be waving a magic wand to make this all go away any time in the near future....

ssshhhiiittt

Booked my holiday with teletext to Spain end of April which was cancelled and spend many hours if not days emailing calling and holding on the line for over an hour and never getting to speak to anyone. Had an Ema from easyJet to say flights refunded but Teletext still say they’ve only had vouchers.....this was the last email from them as they have stopped replying to me now. Yes they said that can claim refund from July 31st so I assume they are keeping me hanging on until then, but how long will it take for that to process. Read info from CMA that refunds should happen within 14 if cancellations. Have written to them to complain.....to say I have lost my patience with this is an understatement, what’s going to happen next 😡

BNE_ME

Teletext Holidays are an absolute embarrassment of a company.  I struggled to get in touch with them prior to our holiday on 5th June to confirm the cancellation.  Sent emails in May with still no response.  I eventually complained via the online chat facility (which appears to be removed now) that no one had been in touch to discuss what is happening.  I then got a phone call a week AFTER our departure date to confirm the holiday had been cancelled and what other holiday would I like.  They were confused why I wanted my money back and tried to convince me that I am better rebooking a holiday.  I agreed to accept a RCN which was refundable after 31st July.  I have since received the RCN which was for £1000 less than I paid and it states you may get a refund anytime after 30th Sept.  I have struggled to get in touch with them over the past 4 weeks.

I made it clear to them that I will never book another holiday with them no matter what the cost.  By the sounds of things I am not the only one.

Who ever the management are they need a serious wake up call.

mds303

We booked our holiday back in December to go to Fuerteventura. After the recent FCO advice non-essential travel we decided to contact them about our options. Sat on the phone from 9am and eventually got through at 1:37pm. Was asked why I don't want to go ahead and fly, I explained the govt advice and that our travel insurance would not cover us if we went ahead ( we also have 2 small children). Was then fobbed off with, "someone from the amendment team will be in touch". I think they're just hoping we'll go away. Very annoying, we've used them before and had no trouble until now.

Westin

mds303 said:

We booked our holiday back in December to go to Fuerteventura. After the recent FCO advice non-essential travel we decided to contact them about our options. Sat on the phone from 9am and eventually got through at 1:37pm. Was asked why I don't want to go ahead and fly, I explained the govt advice and that our travel insurance would not cover us if we went ahead ( we also have 2 small children). Was then fobbed off with, "someone from the amendment team will be in touch". I think they're just hoping we'll go away. Very annoying, we've used them before and had no trouble until now.

Much depends on when you are due to go on holiday.  If shortly and whilst the FCO travel advisories are in place for anything other than essential travel, a tour operator on a package holiday sale would typically allow a cancellation and refund.  If you are not travelling for a while yet the travel advisories may be amended or changed or removed, therefore allowing travel.  You can of course cancel but the FCO travel advisories at the time of your holiday really depend on if you can get money back or not.

myesha_c

Hi All, 
Need some urgent advice. I booked a package holiday via Teletext for a holiday in April 2020. Due to the pandemic, it was cancelled. I have been chasing Teletext ever since for a refund and have not received one yet. They gave us a credit note and was told to wait until July for their refund inbox to open to then request for it. Any other emails I sent during this period were not responded to. Once July came I have been non stop sending them emails asking for my refund with no response. Meanwhile, Ryan air was able to get in contact to let me know they had refunded our flight tickets, which as I didn't receive it I can only assume it was directly given to Teletext as they booked the holiday. Since August I have been calling customer care since emails and their live chats were getting no response. It is always the same of mam please email the refund inbox (which I have) or it is being refunded now please be patient, you will get a verification email soon, please wait a week and so on. Each time has been a lie since it is now November and no refund has been given, now every time I call I get a fake gasp of shock, and mam this will be prioritised as this is taking too long please wait for x amount of days. Or in a lot of cases, I am on the phone for hours without speaking to anyone and have to call it day. I have also got another passenger to join the Twitter rampage and get their attention which has been no success as we are just asked to be patient and to email which they will then deal with. I have also emailed their customer complaint email with no response. I have also tried to call the bank, with no success as a chargeback has a deadline of 120 days from the day of purchase which because of Teletext's clever reassurances of a refund in the summer and credit note, the date was passed long ago. The bank then advised to get the ARN number so they could contact the dispute team, I emailed Teletext asking this with no response and called with no pick up. Eventually, a few days later they picked up and I was told the lie of it's on my booking confirmation which it is not, or the finance team is not working today so I cannot get it but also at the same time they aren't able to provide the number because they have closed my booking. I am now consistently calling nearly every day with ridiculous excuses, none of the colleagues are on the same page and the same promise of they are prioritising it and to wait a week again and again. Has anyone got any advice because it has been 7 months and most of the travellers are students who are in need of their money back!!!

Alan_Bowen

Did you pay using a credit card as the claims under s75 can be made up to 6 years from the date of the holiday? If it was a debit card they are correct, the limit is 120 days and that has long since passed. They are not ABTA members so no complaint there, you could certainly report the issue to the Competitions and Markets Authority who have had considerable success in forcing, on pain of legal action, operators and airlines to refund. Otherwise, you are left with your own legal proceedings which may take a long time to resolve if they defend the case

Brianpburns

I have been trying to get money back from teletex holidays but am getting no where they don't answer there phones or emails the last one I had from Them said they were waiting for a refund from Easyjet. I hAve sent them a copy email from Easyjet saying they refunded the money back in July. Don't know what to do 

Mal64

I booked a holiday with teletext I had an email from Ryanair saying my flights have changed or I could get a refund but I've had no email at all from teletext and we should be going 2/5/2021 ive tried phoning lots of times but with no joy at all what do we do?