What to do with lies from staff at Baclaycard

bradders1983

LaMon said:

born_again said:

Don't bank on the call recording still being there. Given the number of calls being taken at the moment. The timescale for them being overwritten is very short.
It will all be down to the notes on the system.

At least mine is still on my phone. 

You mean the recording you neglected to tell the person on the phone you were making?

LaMon

Anbradders1983 said:

LaMon said:

born_again said:

Don't bank on the call recording still being there. Given the number of calls being taken at the moment. The timescale for them being overwritten is very short.
It will all be down to the notes on the system.

At least mine is still on my phone. 

You mean the recording you neglected to tell the person on the phone you were making?

I didn't neglect to tell anyone anything. After the call, I realised I might need to keep it, so I saved it. 

bradders1983

Ah ok so did you tell the person at the other end of the phone call you were recording it?

D3xt3r5L4b

You need to inform people if you’re recording calls, likewise they way they inform you with an automated message before commencing the connection to an agent. 

2e0arr

born_again said:

Don't bank on the call recording still being there. Given the number of calls being taken at the moment. The timescale for them being overwritten is very short.
It will all be down to the notes on the system.

if the call has gone they will have to explain  that to you and the FO. and could lead to a generous offer of goodwill. make the SAR nothing to lose

2e0arr

D3xt3r5L4b said:

You need to inform people if you’re recording calls, likewise they way they inform you with an automated message before commencing the connection to an agent. 

Recording telephone calls are allowed and not a criminal offense in the U.K. Under this legislation, it is not illegal for individuals and business to capture and record voice calls secretly as long as the individual or a business will only use the recording for their own use,i.e. research purposes.26 Nov 2018

LaMon

2e0arr said:

born_again said:

Don't bank on the call recording still being there. Given the number of calls being taken at the moment. The timescale for them being overwritten is very short.
It will all be down to the notes on the system.

if the call has gone they will have to explain  that to you and the FO. and could lead to a generous offer of goodwill. make the SAR nothing to lose

Found a template on ICO website and an email for data protection officer at Barclays.  

D3xt3r5L4b

2e0arr said:

D3xt3r5L4b said:

You need to inform people if you’re recording calls, likewise they way they inform you with an automated message before commencing the connection to an agent. 

Recording telephone calls are allowed and not a criminal offense in the U.K. Under this legislation, it is not illegal for individuals and business to capture and record voice calls secretly as long as the individual or a business will only use the recording for their own use,i.e. research purposes.26 Nov 2018

And this doesn’t class as “own use”

Tildaplum

Maybe it does count as own use maybe it doesn't but one thing is certain if you make a transcript of the telephone call then you can definitely use that - you dont have to use the actual audio.

2e0arr

D3xt3r5L4b said:

2e0arr said:

D3xt3r5L4b said:

You need to inform people if you’re recording calls, likewise they way they inform you with an automated message before commencing the connection to an agent. 

Recording telephone calls are allowed and not a criminal offense in the U.K. Under this legislation, it is not illegal for individuals and business to capture and record voice calls secretly as long as the individual or a business will only use the recording for their own use,i.e. research purposes.26 Nov 2018

And this doesn’t class as “own use”

Thank you for your valuable input to the forum and the hekp and advice you give us in such a polite and empathetic way.

Im happy to record away and not tell them or anyone else.... here is a copy of the transcript with the ICO just now.

[16/04/2020, 16:12:58] Samuel: Good afternoon, how may I help?
[16/04/2020, 16:13:14] 2e0arr: hi if i call my bank and the start says they are recording the call
[16/04/2020, 16:13:46] 2e0arr: Do i have to tell the operator that I am recording the call ? im a person not a business
[16/04/2020, 16:14:23] 2e0arr: I may want to send my copy of the call to the Financial Ombudsmans service
[16/04/2020, 16:15:23] Samuel: It would depend on the purpose for which you are recording the call. Generally, individuals don't have to comply with data protection law as there is an exemption that applies to their activities. This is known as the 'domestic purpose' exemption and applies to individuals processing information in their personal and domestic lives.
[16/04/2020, 16:17:14] 2e0arr: ty Samuael i thought the same an organisation has to warn but and individual doesn't.  So if i record the call and use it for say to send to the financial ombudsman. im ok ?
[16/04/2020, 16:18:08] Samuel: If this is a complaint about a personal matter then there is the potential that the exemption would apply. Though if you were recording the call with a view of using it as evidence for a court case, the exemption may not extend to such an activity.
[16/04/2020, 16:18:23] 2e0arr: What can I not do with  the "secret" recording ?
[16/04/2020, 16:19:47] Samuel: It would be hard to give you a definitive list. However, this exemption would not extend to activities that step outside of a personal matter. That is why I gave the example of a court case, as this would go beyond this.
[16/04/2020, 16:20:56] 2e0arr: Samuel so if we were talking on the phone and i (asd a private person) recorded the call without tell you and I took the ICO to court using the recording would this be an illegal recording
[16/04/2020, 16:21:53] Samuel: In that situation, then it would sound like there is the potential that the recording would not have been made in compliance with data protection law.
[16/04/2020, 16:22:41] 2e0arr: am I as a private person liable to data protection law?
[16/04/2020, 16:23:01] 2e0arr: I do not have to register ?
[16/04/2020, 16:23:58] Samuel: It would depend on the situation, in your day-to-day activities it would seem unlikely to me there that you would need to comply with data protection law. However if you undertook an activity, for instance setting up a community group, then you would need to comply with data protection law when doing so.
[16/04/2020, 16:27:49] 2e0arr: Samuel ty mate btw would it be a breach of data protection law to put this text in an online forum please without telling you please ?
[16/04/2020, 16:29:30] Samuel: If you were to share this information in a forum it would be hard to see how this would be a breach as no personal data would have been shared. Data protection law extends to personal data, not all information.
[16/04/2020, 16:30:33] 2e0arr: samuel it may appear on the martin lewis money saving expert forum under credit cards and the thread named "What to do with lies from staff at Baclaycard" best regards
[16/04/2020, 16:31:04] Samuel: Thank you for letting me know. I hope that you have a good day.
[16/04/2020, 16:32:36] 2e0arr: ty Samuel