Octopus Agile Tariff

MWT

I do understand, but whoever was answering that question is giving the correct answer for SMETS1 only...

It comes from their FAQ, which could probably use an update...

bristolleedsfan

2 days ago they gave same answer to this  " I already have a smart meter (fitted by Eon). Do you just take that over, or do I need a different smart meter?"

https://www.facebook.com/octopusenergy/posts/3175349886022538?comment_id=573917716658419&notif_id=1591090487149850&notif_t=feed_comment

MWT

bristolleedsfan said:

2 days ago they gave same answer to this  " I already have a smart meter (fitted by Eon). Do you just take that over, or do I need a different smart meter?"

https://www.facebook.com/octopusenergy/posts/3175349886022538?comment_id=573917716658419&notif_id=1591090487149850&notif_t=feed_comment

I imagine the same customer service rep is reading from the same out of date FAQ so there will be plenty of those to be found, doesn't alter the fact that the 'Secure' brand meters are SMETS1, not SMETS2...

The correct information for SMETS2 is on their website, just not in the FAQ:

https://octopus.energy/help-and-faqs/categories/meters/how-do-i-read-my-smets2-meter/

I'll give them some feedback to help improve the answers being given on the FB site...

kaintxu

bristolleedsfan said:

This is a reply Octopus have posted today 2 hours ago on its Facebook thread

"We can read smart meters made by a company called Secure. If your smart meter was made by a different company, it’ll behave just like a standard meter; you’ll have to send us meter readings manually, and your In-Home Display might not work.
To check whether your smart meter will work with us, take a look at the manufacturer name on the meter itself. If it says “Secure”, then you should keep all the smart functions when you move to us"

Another Blog

https://octopus.energy/help-and-faqs/categories/meters/how-do-i-read-my-smets2-meter/

Ah bad luck, the Landis + grys they show for electricity is not the one I have. I do have the ones they show for gas, but that´s of no use :S

kaintxu

MWT said:
Top left corner above the display.

Thanks a lot.
Yup, that´s not mine :S I´m screwed.

kaintxu

I have done a Quote and it´s giving me 3 different tariffs, but not the tracker tariff. Any idea how to check the rates for that one, or if I´ts available in my area. I´m in Edinburgh

MWT

Don't do the quote, just go to the bottom of that same page and enter your post code.

You can't switch directly to the Tracker but once you are with Octopus you can ask to be moved to it...

https://octopus.energy/tariffs/

bristolleedsfan

MWT said:

bristolleedsfan said:

2 days ago they gave same answer to this  " I already have a smart meter (fitted by Eon). Do you just take that over, or do I need a different smart meter?"

https://www.facebook.com/octopusenergy/posts/3175349886022538?comment_id=573917716658419&notif_id=1591090487149850&notif_t=feed_comment

I imagine the same customer service rep is reading from the same out of date FAQ so there will be plenty of those to be found, doesn't alter the fact that the 'Secure' brand meters are SMETS1, not SMETS2...

The correct information for SMETS2 is on their website, just not in the FAQ:

https://octopus.energy/help-and-faqs/categories/meters/how-do-i-read-my-smets2-meter/

I'll give them some feedback to help improve the answers being given on the FB site...

They have been giving same answer on FB threads for last 12 months,this blog from March 2019 does however give correct answer

https://octopus.energy/blog/smart-meters-are-coming/?fbclid=IwAR0R0UIlXfXxlrvYFCGFsIsdiLPB5teN_GOWK-0LrnLHnulAtrT9eo_HREU

Will my smart meter work with Octopus?

If you have a SMETS1: We use the smart meters made by the company Secure. Secure also supply meters to Utilita, Shell, OVO, E.ON and Bristol Energy - so if you have a smart meter from them, and it’s a ‘Secure’ meter, it will work. (A different brand of meter from them unfortunately won’t.)

If you have a SMETS2: Yes, it will!

MWT

bristolleedsfan said:

They have been giving same answer on FB threads for last 12 months,this blog from March 2019 does however give correct answer

You should find that changes now, I've reached out to the right person and they have already confirmed that the resources are being updated and the team advised accordingly.

May take a day or two but we shouldn't see the same wrong answer being perpetuated.

kaintxu

Thanks everyone.

I have now joined Octopus, hope for good and not to change again in 1 year like I have been doing lately.