Tesco Online Grocery Shopping - USELESS!

Ganga

Chrishazle said:

Tesco have announced today that they will also be using the gov database to identify extremely vulnerable clients - as well as increasing the number of delivery slots massivly. No sign of it yet, wife and I are both registered on that database, but no Tesco home delivery or click and collect slot until after 20th April.

Do you have any neighbours who can help ,I know people have to be careful but I am sure someone will help you if stuck

CapricornLass

You may find that Tesco will contact you about having home deliveries as a vulnerable person - this happened to my father with Sainsbury.  They contacted him by email direct and gave him a date and time as to when the food will be delivered.  He couldn't select a slot on line as you normally do,( and still can't).  The timescale might be very short too. - my father was contacted on the Friday and the delivery was made the following Tuesday.

hollydays

Chrishazle said:

Tesco have announced today that they will also be using the gov database to identify extremely vulnerable clients - as well as increasing the number of delivery slots massivly. No sign of it yet, wife and I are both registered on that database, but no Tesco home delivery or click and collect slot until after 20th April.

I signed to this afternoon and found a slot . I'm not in a vulnerable category.

Chrishazle

No contact yet from Tesco, still no home delivery or click and collect slots available at our location, same for Waitrose. Contemplating a naughty run to the smaller local Tesco on Sunday. There are many in our village more in need than us, so do not want to add to the village burden (always been an independant sod!) unless I do get the bug.

Alfrescodave

hollydays said:

Chrishazle said:

Tesco have announced today that they will also be using the gov database to identify extremely vulnerable clients - as well as increasing the number of delivery slots massivly. No sign of it yet, wife and I are both registered on that database, but no Tesco home delivery or click and collect slot until after 20th April.

I signed to this afternoon and found a slot . I'm not in a vulnerable category.

The fault here is Tesco's , they should not be accepting new online customers UNLESS they are vulnerable ones. Where is the loyalty to their customers who can only do online shopping and have now been ignored by Tesco.

Takmon

Chrishazle said:

Wife and I are both registered on the government "extremely vulnerable" website and confined to our property for at least the next 12 weeks. No home delivery slots available to our area until after 19 April (which ATM is as far ahead as they show availability). Tried calling both the contact numbers to ask for info and help, selected option 2 "help with an order you wish to place or delivery slots", get a recorded message then line goes dead, so no way to speak to them, no email address, pathetic! We've used Tesco as our main grocery shop for decades, but as Sainsburys (and Waitrose) are/will be using the gov database to provide delivery slots to the extremely vulnerable, sounds like time we took our business elsewhere!

Have you tried looking to see if smaller independent shops are offering deliveries? I know it depends on what's in your area, but near to me independent butchers, bakeries, cafes etc are all offering free same day or next day deliveries of goods if ordered before a certain time. Plus this also means you support these local shops and get much fresher and better quality goods than in a supermarket like Tescos.

Chrishazle

Decided on one more try at the Tesco website about 6.15pm last night, and to my surprise a click and collect slot for next Tuesday was available - the only home delivery or C&C slot in the 3 weeks they show, and it had not been available earlier, I'd checked the site about 6 times through the day. So, big order placed which will see us OK for another couple of weeks.

Then at 8am this morning the front doorbell woke us, a box of "emergency food supplies" courtesy of HM Government on the doorstep, presumably because I'd registered on the gov.uk site. Not impressed with the contents - longlife milk which we hate, box of a cereal we've never heard of etc., so trying to figure what to do with it so it doesn't go to waste! I didn't get to the front door fast enough to tell the delivery driver we did not need anything!

photome

Chrishazle said:

Decided on one more try at the Tesco website about 6.15pm last night, and to my surprise a click and collect slot for next Tuesday was available - the only home delivery or C&C slot in the 3 weeks they show, and it had not been available earlier, I'd checked the site about 6 times through the day. So, big order placed which will see us OK for another couple of weeks.

Then at 8am this morning the front doorbell woke us, a box of "emergency food supplies" courtesy of HM Government on the doorstep, presumably because I'd registered on the gov.uk site. Not impressed with the contents - longlife milk which we hate, box of a cereal we've never heard of etc., so trying to figure what to do with it so it doesn't go to waste! I didn't get to the front door fast enough to tell the delivery driver we did not need anything!

I think most will be grateful

sheramber

So Tesco are not so useless and Waitrose and Sainsbury are as they still have no delivery available.

DoaM

hollydays said:

tonyhender said:

You shouldn't be taking slots which should go to vulnerable people very naughthy.

Utterly ridiculous comment. Where did I say I got a slot by claiming to be vulnerable .

You didn't ... but the child didn't say that you did either. Just that you shouldn't have taken a slot that could have gone to a vulnerable person.