Love holidays

chaseyp

Just_Passing_Bi said:

Not as popular as Travel Republic / OTB / Expedia etc., etc., so unsure whether to use them or not?

Loveholidays have withdrawn cancellation cover leaving you with no chance of getting refund during Covid 19. Manage My Account chat line is unresponsive to concerns of customers. They only appear to want you to process a cancellation form meaning you will get nothing. They are shamefull!!

leylandsunaddict

chaseyp said:

Just_Passing_Bi said:

Not as popular as Travel Republic / OTB / Expedia etc., etc., so unsure whether to use them or not?

Loveholidays have withdrawn cancellation cover leaving you with no chance of getting refund during Covid 19. Manage My Account chat line is unresponsive to concerns of customers. They only appear to want you to process a cancellation form meaning you will get nothing. They are shamefull!!

What cancellation cover? If you mean Roomerflex then it doesn't matter what they've done. If a booking is cancelled by other than yourself then currently you are entitled to a refund although you're likely to have to wait a while for it especially if your booking isn't within the next few weeks. You just have to be patient and wait, like the thousands and thousands of other people who in the same situation are doing. Chat line will be unresponsive for the same reason most travel related chat lines are, they are extremely busy and extremely short staffed. I don't see where they are any more or any less shameful than most at the moment. Presumably you have travel insurance?

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System

This discussion was created from comments split from: Anyone used Loveholidays.com.

RavingMad

Presumably travel insurance is worthless as travel company have issued credit notes.

Westin

It has been reported that many travel insurance companies are indeed of the opinion that if a credit note is issued by the travel firm then there is no insured loss to pay out on. 

Blue_sky101

This might be of help to someone in the same situation. Booked a package holiday with LH and have been offered travel voucher for hotel cost instead of refund. I’ve requested refund from airline who are processing it.

I was paying in instalments and the last instalment was taken after the holiday was already cancelled. Received an email today to say they made an error in taking that payment and will refund it in cash. 

I’m hoping this is not some automatic email that gets sent out  when a holiday is cancelled.

Mazzle

Due to travel on Saturday.  Flights cancelled by Easyjet.  Loveholidays have cancelled my hotel booking but I've heard nothing since.  I assume  I will be getting a voucher as opposed to a refund.  Am I more protected if I rebook the hotel for next year instead of just leaving the voucher?  This is if Loveholidays go under.

JulieMasonGoodrick

I have now made two calls to Love Holidays for a package trip they booked on my behalf.  I've had notification from Easyjet that the flights have been cancelled and advised Love Holidays of this and they said I should arrange the refund myself with Easyjet.  Easyjet's website states that flights booked via tour operator should be refunded via tour operator.  I asked for a refund from Love Holidays, minus the flight element, of which they offered a credit note, which I don't want.  What are my rights on a cash refund?

Aylesbury_Duck

It is Love Holidays you have a contract with, so EasyJet are correct.

You are entitled to a cash refund, but you probably won't be getting one anytime soon.  

JulieMasonGoodrick

How do I  get my money back?