Love holidays

Mazzle

I've also booked to travel with LoveHolidays but only booked the hotel with them.  I haven't heard anything apart from the fact that the booking is cancelled.

Mortgagefreeforme

We're due to fly to Budapest tomorrow with Loveholidays,  I've now vowed I'll never use them again. 

It's been a nightmare getting hold of them.   I eventually managed an online chat and was told I'll only get my flights refunded.  The rest will be a credit note which is only ATOL  protected till the end of July.   

I have no faith in getting any of this as they've never emailed me once.   Terrible,  terrible service. 

RavingMad

Have you gone into your booking details?  I've been on chat with them this morning and now I have a "Holiday options" link which tells me that I have a credit of £1800 which has an expiry date of 1 year.  

chaseyp

Roomflex the Loveholiday cancellation cover provider are returning my fee leaving me without cover and leaving me without any chance of a refund. Is this legal!. 

sassyp72

Hi, l was booked  to go to spain on the 13th april. Ryanair cancelled my flights and l have filled in  my refund online form. I contacted loveholidays to cancel my accommodation and asked for a refund, and they will only either rebook or issue vouchers. Before coronavirus my cancellation date was the.9/4/20 for a full refund. What are my rights regarding having a full cash refund?
Thanks in advance
Sarah

43722

I am not a lawyer, nor an expert in Consumer issues. I would be looking for a full refund, and you may need to work for it.

RavingMad

Has anyone had any luck with travel insurance in light of credit notes being issued?

Blue_sky101

sassyp72 said:

Hi, l was booked  to go to spain on the 13th april. Ryanair cancelled my flights and l have filled in  my refund online form. I contacted loveholidays to cancel my accommodation and asked for a refund, and they will only either rebook or issue vouchers. Before coronavirus my cancellation date was the.9/4/20 for a full refund. What are my rights regarding having a full cash refund?
Thanks in advance
Sarah

Unless you have insurance which covers this, you will only get a cash refund if you don’t use your voucher by the ATOL protection expiry date, which is 31st July this year. This is subject to change as I don’t see normal travel resuming by then.
Once this date passes, you can request a cash refund. If you paid by credit card then check with your card provider as you may be able to get a refund from them under section 75. Just to add, I’ve also had an ‘options’ email from them and their t&c’s state if the airline refunds them in cash they’ll pass it on to the customer.

Blue_sky101

RavingMad said:

Has anyone had any luck with travel insurance in light of credit notes being issued?

This thread may be be of interest. 

https://forums.moneysavingexpert.com/discussion/6125965/can-not-claim-on-nationwide-travel-insurance-as-offered-a-credit-note#latest

chaseyp

Loveholidays cancellation policy provider ( Roomflex) have withdrawn their services meaning you cannot cancel a holiday that will not happen this year. The Manage My Booking chat room seem to be unaware of this and are encouraging you to cancel holiday and loose everything!!. DO NOT BOOK HOLIDAY WITH LOVEHOLIDAYS!