Anyone got a refund from TravelTrolley or communication from them?

ultimatefighter

I booked a flight with Etihad to Australia and governments are not permitting travel there as they will shove me inside a glass tank and study me for the next 15 years.
Etihad's site says they will refund and cancel anyone who booked directly with them.
For others it states that you have to approach your travel agent.
But my travel agent booked directly also albeit at their lower prices and profit for them also as the agent.
So surely worst case should be that they get refunded but for the inconvenience and work they transfer you 85-90% of your flight you paid for?
Does this loophole for lack of protection need looking at in the Commons? 

ultimatefighter

ANybody have any input on this? 

Caz3121

ultimatefighter said:

Etihad's site says they will refund and cancel anyone who booked directly with them.
For others it states that you have to approach your travel agent.

The Etihad website appears to talk about rebooking or credit (any refunds being based on the fare rules of the ticket)
https://www.etihad.com/en-gb/travel-updates/covid-19#suspension

Your agent is the customer of the airline, discuss with them new dates or credit

I booked my ticket through a travel agent, am I eligible for Etihad Credit?

• Yes. Please contact your travel agent to rebook your trip using Etihad Credit.

Was this a proper travel agent or an online ticket flogger? 

ultimatefighter

Travel Trolley in the UK. Not a random one. THey have had a lot of business through sky scanner.
However what are the current rights around an airline cancelling your flight?

ultimatefighter

https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Your-rights/Your-rights-when-you-fly/

Cancelled flights: your rights

If your flight has been cancelled, your airline must offer you the choice of a refund or alternative flight. See specific information about:

• Short-haul cancellations
• Medium-haul cancellations
• Long-haul cancellations

Caz3121

ultimatefighter said:

THey have had a lot of business through sky scanner.

the fact that a company pays to appear on a comparison site is not any recommendation. 
Skyscanner will survey customers and rate the agent. Travel Trolley is 4.2 out of 5...but they also have agents as low as 1.3 out of 5 included so worth doing a little research.
The problem with many of the online ticket sellers is that to offer low cost flights they need low operating costs. Service is usually lacking and some have some eyewatering service fees.

ultimatefighter

I receivd an email from them stating that vouchers would be issued by etihad in coming weeks, 

ultimatefighter

Has anyone else had any good communication from traveltrolley?

ultimatefighter

I cant be the only person on this hwole site who has booked with TravelTrolley...

tyles

Travel trolley will only provide a refund for flights that we have booked if we accept a £75 per person deduction as an admin fee. 

Can this be correct?

They will not provide any details in writing as they apparently do not have access to emails.

Aylesbury_Duck

Are you cancelling or are they?