TUI refunds thread

SAZB12

Pollycat said:

SAZB12 said:

bradders1983 said:

Being snowed under wont be helping. They have to deal with 100% holidays being cancelled, all shops being shut, staffing issues etc. 

I want to pay the deposit but all phone lines are down, so not sure what is going on. Doesn’t leave me with much confidence 

Can't you do it online through 'manage my booking'?

That's how we paid our balance.

The website is having technical problems. Have messaged them on FB and Twitter but no reply. Just wanted some reassurance that if I paid any more money they would give me a refund if the holiday is cancelled. But by not being able to get hold of them does not leave me with much confidence 

SevenOfNine

louby40 said:

Four weeks today since we requested a refund  and still no money? Anyone had theirs?

Yes, Milo. The person who initially started this thread.  Page 6 when he first said it was refunded, & page 8 when he confirmed it again.

bradders1983

SAZB12 said:

bradders1983 said:

Being snowed under wont be helping. They have to deal with 100% holidays being cancelled, all shops being shut, staffing issues etc. 

I want to pay the deposit but all phone lines are down, so not sure what is going on. Doesn’t leave me with much confidence 

Dont you mean "I want to pay the BALANCE"?

Camp2616

Can anyone recommend an alternative telephone number or email address to contact TUI. I have tried all of the ones listed without success. I either get engaged tones, recorded message saying number does not exist, number not registered or to try again. I have been trying those numbers for over 5.5 hours already. Thanks

bradders1983

How did you book the holiday? Online or in store?

SAZB12

bradders1983 said:

SAZB12 said:

bradders1983 said:

Being snowed under wont be helping. They have to deal with 100% holidays being cancelled, all shops being shut, staffing issues etc. 

I want to pay the deposit but all phone lines are down, so not sure what is going on. Doesn’t leave me with much confidence 

Dont you mean "I want to pay the BALANCE"?

No it’s the second part of the deposit that I need to pay!  The balance is due later this month. 

bradders1983

Ah right I see. 

Camp2616

I booked online. Their system will not accept final payment. I had same issue paying my deposit and had to phone them to be told their was a cliche in their system.

SAZB12

Camp2616 said:

I booked online. Their system will not accept final payment. I had same issue paying my deposit and had to phone them to be told their was a cliche in their system.

Thank you, when was this? 

markavfc2

Looking for a bit of advice. I have paid for my holiday in full going out May 22nd to Greece. There is zero chance it will go ahead but given the issue with refunds do people think I would be better changing to next year, I can get same holiday but year later for an extra £140 which won't have to be paid until next February, or should I wait and take the chance on getting a refund?