Love Holidays

Durban

I have a trip booked to Majorca for the end of May. 

Ive read on their website that they will not refund if the holiday is cancelled due to coronavirus as it is out of their control. 

My travel insurance has already said that it won’t pay out and I’ve paid for the holiday in full 

I did pay with Amex, but on their website , it says that I need to contact the merchant. 

The holiday isn’t cancelled as yet but more than likely will be. 

Is there anything that that I can do to get a refund ?

Westin

First off you will need to wait. Your holiday is not until May and the FCO travel advisories don’t run until your travel date (although I strongly suspect they will be updated and extended).  

You can of course cancel before but normal booking conditions apply.

Given what Amex have told you I would suggest starting to gather proof and information for a claim. Take screen shots for example what LH have published on their website about them not refunding.  They may of course have a different stance when May holidays are cancelled but I think worth gathering claim evidence now.

For now a waiting game.  Also, give them a chance to sort out the now and immediate customers.

Blue_sky101

I’ve got a holiday booked with them to Portugal for mid April and they’ve already emailed me to say that this will no longer be going ahead. They asked I wait for a further email informing me of my options. The airline I was due to fly with, Ryanair, have already emailed me offering I change my dates with no fee. But I still have to pay any difference in price between current dates and new dates. 

Nether of the emails from LH or RA mentioned refunds so I was worried until doing some research and I’m well within my rights to request this. Which I intend to do.  I’ve read that some travel companies are refusing refunds but that’s against the rules. I intend to claim cost back from credit card company if LH drags its heels on the refund issue.

OP I’d advise you wait until FCO advice against all but essential travel affects your booking then contact LH.

Okydoky25

I’ve had I have a holiday booked with LH cancelled. Well the flights with Pegasus have been cancelled and a refund is being processed. I don’t know if that will be refunded back to LH or myself? LH have not confirmed if they will cancel the hotel and transfer and I’m still due to pay the balance 1/4. 

ess0two

Simply says on their website they won't be offering compensation for loss of hols or travel, nothing about not giving refunds.

Blue_sky101

ess0two said:

Simply says on their website they won't be offering compensation for loss of hols or travel, nothing about not giving refunds.

I think their lack of mention on refunds is deliberate. They don’t want people seeing it as an option as, of course, they’d rather people accept vouchers or change of dates. In this case compensation would be unavailable due to the cancellation reasons being out of the holiday company’s control.

Blue_sky101

Okydoky25 said:

I’ve had I have a holiday booked with LH cancelled. Well the flights with Pegasus have been cancelled and a refund is being processed. I don’t know if that will be refunded back to LH or myself? LH have not confirmed if they will cancel the hotel and transfer and I’m still due to pay the balance 1/4. 

My last instalment is due on 25/03 and I wanted to cancel it but didn’t want to be seen as the one in breach of contract. So I’ll let them take the money for a holiday they’ve confirmed is already cancelled, then claim for a refund afterwards. 

I’m reading about refund requests being refused which is a worry but will cross that bridge when I get to it. My travel insurance is useless as it doesn’t cover ‘restrictions imposed by any government of any country’. Just my luck!

Browntoa

I have a holiday booked with them , I plan to take vouchers and rebook once this has all ended . I always book short haul via them , always had good customer service from them .

And I have travel insurance cover that would pay out if I wanted to

Browntoa

And the refund law about to be suspended to prevent the whole industry going bust

The Independent: Package holiday refund rules to be suspended.

http://www.independent.co.uk/travel/news-and-advice/package-holiday-refund-rules-suspended-abta-coronavirus-a9417261.html

kayr756

I have a holiday booked with love holidays (package deal)..my return flight has been cancelled which Ryan air have informed me about. I still have a flight going there and my accommodation but no returning flight. Love holidays haven’t been intouch, I’ve emailed, tried their live chat and tried twitter no use! Can’t get intouch with them I’m due to go in 6 weeks what should I do?? I’m not sure if the holiday is going ahead or not?

Life__Goes__On

kayr756 said:

I have a holiday booked with love holidays (package deal)..my return flight has been cancelled which Ryan air have informed me about. I still have a flight going there and my accommodation but no returning flight. Love holidays haven’t been intouch, I’ve emailed, tried their live chat and tried twitter no use! Can’t get intouch with them I’m due to go in 6 weeks what should I do?? I’m not sure if the holiday is going ahead or not?

What does your ATOL cert say?  single or multi  package?