Air Transat cancellation - no refund?

jamjam1000

bignred05 said:

marmalademountain said:

Sainsbury’s MasterCard told me it is 45 working days and that the date is issued automatically when the refund process starts
marmalade mountain

I think each and every credit card weather its Visa or Mastercard must have different rules.
I've got two chargebacks on the go, 1 with Tesco & I with IHG (Creation) both are Mastercard

Tesco have told me its 45 days and it was 45 days only as the matter is now resolved in my favour with NO appeal from Air Transat.
IHG (Creation) have told me 60 days for Air Transat to appeal.
going off the facebook group it appears every other credit card has different days from 45 or 60.

Yeah with American Express it's only 20 days

jem16

bignred05 said:

marmalademountain said:

Sainsbury’s MasterCard told me it is 45 working days and that the date is issued automatically when the refund process starts
marmalade mountain

I think each and every credit card weather its Visa or Mastercard must have different rules.
I've got two chargebacks on the go, 1 with Tesco & I with IHG (Creation) both are Mastercard

Tesco have told me its 45 days and it was 45 days only as the matter is now resolved in my favour with NO appeal from Air Transat.
IHG (Creation) have told me 60 days for Air Transat to appeal.
going off the facebook group it appears every other credit card has different days from 45 or 60.

It shouldn’t be different for each credit card but will be different depending on whether it’s MasterCard, Visa or Amex. What may be different for each credit card company itself is how long it takes to actually start the dispute process as many now have significant backlogs to work through. Once started it should adhere to proper rules. I know it’s 30 days for Visa and 20 days for Amex. 

Butts

jamjam1000 said:

bignred05 said:

marmalademountain said:

Sainsbury’s MasterCard told me it is 45 working days and that the date is issued automatically when the refund process starts
marmalade mountain

I think each and every credit card weather its Visa or Mastercard must have different rules.
I've got two chargebacks on the go, 1 with Tesco & I with IHG (Creation) both are Mastercard

Tesco have told me its 45 days and it was 45 days only as the matter is now resolved in my favour with NO appeal from Air Transat.
IHG (Creation) have told me 60 days for Air Transat to appeal.
going off the facebook group it appears every other credit card has different days from 45 or 60.

Yeah with American Express it's only 20 days

14 day response time quoted by Capital 1....
However I 'm not holding my breath !!

kujo87

We have just had a dispute come back from AT, saying we are not due a refund because it’s out of their control. Not sure yet if NatWest is backing them in this or not as we literally just got forwarded a pdf pack with their statement of refusal. 

We were due to fly to Vancouver from Manchester in June and started the chargeback process after being in contact with them 9th July. We got the money back into our account temporarily. It’s still there at the moment but not sure what’s going to happen next. 

thechalkface

Refund from AirTransat, apparently!
Latest from AirTransat for our August cancelled flights (previously refused to refund, and sent us vouchers instead): 
Dear Client,

After four months of inactivity due to the COVID-19 pandemic and its impact on the entire tourism industry, we are gradually resuming operations as of July 23, 2020. However, the situation has forced us to completely revise our flight schedule for the 2020-21 winter season and reduce our overall capacity and routes offered.

As a future travel credit holder, we are contacting you today to inform you of the refund option available to you. Since the current situation does not allow us to foresee resuming our direct flight operations to/from Western Canada in the near future, we are offering you a full refund of the amount received on file in replacement of the travel credit.

This refund will be processed automatically, so you do not need to do anything. Please note that impacted bookings will be processed in order of departure date, so there may be a delay in receiving your refund.

Sincerely,
Transat

Marmaduke123

kujo87 said:

We have just had a dispute come back from AT, saying we are not due a refund because it’s out of their control. Not sure yet if NatWest is backing them in this or not as we literally just got forwarded a pdf pack with their statement of refusal. 

We were due to fly to Vancouver from Manchester in June and started the chargeback process after being in contact with them 9th July. We got the money back into our account temporarily. It’s still there at the moment but not sure what’s going to happen next. 

Have you had the email from AT, telling you you will get a refund as their future flights to Western Canada are uncertain?

In any case, you need to submit a rebuttal to Natwest quoting EU law which obliges AT to refund if they cancel your flights for any reason.

AngloLargs

I've just received my credit back onto my First Direct Visa card. I've been told their period for AT to raise a dispute is 60 days. 

jem16

AngloLargs said:

I've just received my credit back onto my First Direct Visa card. I've been told their period for AT to raise a dispute is 60 days. 

Visa rules give 30 days for AT to dispute it so i'd contact First Direct at that point and remind them of the rules.

parrots

Has anyone else booked with travel agent in particular Lastminute.com. The reason I ask is that they never contacted me, as I had to contact them,  as we were due to fly on 15th July and return on 29th July (Gatwick to Toronto). I spoke to a representative of Lastmoinute.com and he said he wasn't sure. He then done some research and informed me that my flights were cancelled. I asked why didn't you inform me. I told him that I wanted a full refund  and his response was that I would need to email them. Which I did and I have been contacting them and keep getting generic emails, stating that they are chasing the refund. Please see below latest response.

"Hi, 

Thank you for your email.

We kindly inform you that the related department is still working on your request and will get in touch with you as soon as possible.

We are sorry for the delay and thank you for your understanding.

For further queries we remain at your disposal.

Kind regards.
 

Customer Care"

I am wondering if I should do a chargeback or wait. I am asking if anyone else had booked with Lastminute.com and what was the result that they received.

Thanks

Butts

parrots said:

Has anyone else booked with travel agent in particular Lastminute.com. The reason I ask is that they never contacted me, as I had to contact them,  as we were due to fly on 15th July and return on 29th July (Gatwick to Toronto). I spoke to a representative of Lastmoinute.com and he said he wasn't sure. He then done some research and informed me that my flights were cancelled. I asked why didn't you inform me. I told him that I wanted a full refund  and his response was that I would need to email them. Which I did and I have been contacting them and keep getting generic emails, stating that they are chasing the refund. Please see below latest response.

"Hi, 

Thank you for your email.

We kindly inform you that the related department is still working on your request and will get in touch with you as soon as possible.

We are sorry for the delay and thank you for your understanding.

For further queries we remain at your disposal.

Kind regards.
 

Customer Care"

I am wondering if I should do a chargeback or wait. I am asking if anyone else had booked with Lastminute.com and what was the result that they received.

Thanks

Have you typed Lastminute.com into the search box before posting or is it a rhetorical question ?