customs charges

steviebabes

I would try asking the seller for a partial refund as they probably don't want the charges mentioned in the feedback. Not everyone gets charged it's a bit of a lottery.

RFW

One of the collection drivers we get from Parcelforce is usually on the front counter at the Manchester depot, he says the majority of the day doing that job is explaining to people who bought something overseas on Ebay that they have to pay customs charge and surcharge.

It should really be made clearer by Ebay on the item pages offering international sales as there is obviously a lot of people who don't know about it, as others have said it isn't really the sellers fault, especially if he sells to other countries as the laws are different from country to country.

rsykes2000

steviebabes wrote: »

I would try asking the seller for a partial refund as they probably don't want the charges mentioned in the feedback. Not everyone gets charged it's a bit of a lottery.

If I was the seller, I would politely refuse and state that it's up to the buyer to acquaint themselves with their own local customs and VAT charges. The fact that the OP was charged is *nothing* to do with the seller in the slightest.

soolin

steviebabes wrote: »

I would try asking the seller for a partial refund as they probably don't want the charges mentioned in the feedback. Not everyone gets charged it's a bit of a lottery.

That rather suggests that the buyer is prepared to look foolish by mentioning in feedback that he did not understand that duty would be payable. As a buyer I would be more than happy to continue buying from a seller who had feedback suggesting that some of his buyers did not understand UK tax laws. However, as a seller I might well be tempted to remove bids from someone who had previously left such feedback.

The seller is at no fault at all here.

Brooke_Daver

keithboy40 wrote: »

i'm gutted and feel ripped off now. there's no mention of this on any of feedback given by previous buyers.

Were you not aware that imports are subject to vat and duty?

custardy

Brooke_Daver wrote: »

Were you not aware that imports are subject to vat and duty?

i think the 1st post answers that

keithboy40

item still at customs. any ideas on what i have to do to get it before xmas. tried ringing them, however phone constantly engaged.

Hintza

keithboy40 wrote: »

item still at customs. any ideas on what i have to do to get it before xmas. tried ringing them, however phone constantly engaged.

Customs or Royal Mail. If its at customs its in the queue and nothing you can really do.

If the RM have it they will send you a letter telling you how to pay before they will either deliver or you will collect. (Normally card over the phone)

greeneye

Hintza wrote: »

Any goods brought in from outside the EU over £18 will be liable for Import Duty and VAT.

Hasn't this gone up yet? Sure in last budget it was supposed to be doubled to £36 or something

aeuerby

keithboy40 wrote: »

item still at customs. any ideas on what i have to do to get it before xmas. tried ringing them, however phone constantly engaged.

In your first post you said parcel force have said you have to pay a fee. Now you say it's still at customs. Which is it?

If parcel force have told you how much to pay you wont get it until you have paid.
If it's still in customs then how would parcel force know how much you owe?
You should have got a letter if parcel force have it with a number you can call and pay by card over the phone.