Temporary board for Covid-19 travel disruption discussions

SSDavyJones

Hello
We travelled with Easyjet to Prague back in March. Due to coronavirus situation our flight back was cancelled, we then tried to book on another flight next day with the same airline which was also cancelled. We had no contact or help from our airline whatsoever the whole time. We tried to get through and couldnt so were effectively left stranded. We had to get a flight with Jet2 to get us out at double the price. I read tonight on BBC the below passage:

• If you are stuck in the EU and a UK or EU carrier is not rerouting or helping you, you should be able to come home on any airline you can and bill the original airline for the new ticket. The airline is legally obliged to get you home and they should be rerouting you themselves. If they are failing to do that, they are responsible for the cost of getting you home. But you should not cancel and accept a refund as this ends the airline's duty of care towards you and you won't be able to claim anything back. It is best to pay by credit card, for the back-up to claim from your card provider

Unfortunately we agreed to a refund with easyjet so it looks like we cant claim for the tickets with jet2 however they havent refunded us any money so I was wondering if we would still have grounds to claim for the jet2 tickets?

Thanks

Oli

Sony_smartphone

Hi, looking some advice, In January we booked a package holiday to Spain with EASYJET HOLIDAYS.
we paid £180 deposit, I’ve received 3 emails from easyjet saying I need to pay my balance of £1200 before 14th April.   I’m a bit unsure about paying this full balance at this uncertain time , I am aware that if I don’t pay in full by this date I will lose my deposit. I have contacted them via their web site and requested that because of the pandemic I would like to transfer my deposit to another holiday sometime next year. I did receive the standard automated email response. 

I would like to ask forum members have they heard of easyjet allowing this and if not what do you think of my chances. I am aware of them allowing Customers to change to an alternative date but only if they’ve paid for their holiday in full. I really don’t want to pay my balance because of all this uncertainty. ,,,,,many thanks 

bolshydad1

My wife and I were due to travel to Melbourne via Singapore on Thursday with Singapore Airlines and had booked via booking agent Opodo. All flights have now been cancelled yet they are refusing to give us a refund, only offering a voucher or to re-book the flights for a later date. We have to decide before Thursday or they will simply put us down as a no show. They refuse to take any calls on the matter until 3 days prior to the departure date and are now putting pressure on us to make this decision.
We don't feel comfortable with either of the options presented during current circumstances and have recently found out (much to our joy) that my wife is pregnant with our first child. I have also been put on furlough for the forseeable future. So, as you can imagine, this is a significant amount of money (£1.8k in total) on the line for us and not something we're willing to lose. I feel like I've ran out of options here as Opodo are being so unhelpful and don't seem to be budging here. Does anyone have any advice as to how I can keep fighting this and get my money back? 

Thankyou in advance

lollylou1

If you move your holiday to later in the year, can you still get insurance and if the situation still hasn't improved by the time you've moved it to, will you be eligible to move it again? 

leew

Sony_smartphone said:

Hi, looking some advice, In January we booked a package holiday to Spain with EASYJET HOLIDAYS.
we paid £180 deposit, I’ve received 3 emails from easyjet saying I need to pay my balance of £1200 before 14th April.   I’m a bit unsure about paying this full balance at this uncertain time , I am aware that if I don’t pay in full by this date I will lose my deposit. I have contacted them via their web site and requested that because of the pandemic I would like to transfer my deposit to another holiday sometime next year. I did receive the standard automated email response. 

I would like to ask forum members have they heard of easyjet allowing this and if not what do you think of my chances. I am aware of them allowing Customers to change to an alternative date but only if they’ve paid for their holiday in full. I really don’t want to pay my balance because of all this uncertainty. ,,,,,many thanks 

We were in this same situation with Easyjet for our holiday in May and like you got zero response to our questions from them when i asked the same, we ended up paying up in full due to not wanting to lose our deposit. 

I just hope we don't lose the lot!

K4thh

Hi
I am new to this, but I wonder if anyone can help me.  My son was booked to travel on Etihad 31st March London via Abu Dhabi to Cochin and returning from Delhi via Abu Dhabi on 30th April to take part in the Rickshaw Run across India.  Etihad have offered a credit or reschedule only on the outward journey.  Does anyone know if he is entitled to a full refund?

outofoakes

Is there any reason why I could not do a charge back on my credit card if a travel company is offering vouchers instead of a refund? We had booked a specific tour to see an exhibition that will not take place in future.

Aylesbury_Duck

outofoakes said:

Is there any reason why I could not do a charge back on my credit card if a travel company is offering vouchers instead of a refund? We had booked a specific tour to see an exhibition that will not take place in future.

You can try but it appears that credit card companies are not doing chargebacks on the basis that vouchers are a form of refund.

Aylesbury_Duck

K4thh said:

Hi
I am new to this, but I wonder if anyone can help me.  My son was booked to travel on Etihad 31st March London via Abu Dhabi to Cochin and returning from Delhi via Abu Dhabi on 30th April to take part in the Rickshaw Run across India.  Etihad have offered a credit or reschedule only on the outward journey.  Does anyone know if he is entitled to a full refund?

He is, but he may not get it.

adelebw2469

Hi
we have booked an apartment in Cornwall for a week at the end of may.  We have paid the deposit and the balance was due on March 27th which we haven't paid yet because we don't know if we will be able to go if travel restrictions are still in place.  If the govt haven't lifted the travel restrictions by then will we be entitled to a refund of our deposit? thanks