Halifax Reward Account changing to £3 charge with “lifestyle rewards”

Uglymug

Has anyone actually managed to change their account?
I've tried to call numerous times and always get an automated replying saying they're very busy due to Choronavirus and to only phone if it's really urgent. The last time I tried I persisted and ended up in a 30 minute queue. No wonder they;re extremely busy. If loads of Reward customers are forced to phone them. Why can they not automate these changes and have a choice to make them online? There is an option to make a change online but that's only to change to the Reward account where you have to pay £17.00 per month.
The Halifax are making this so difficult and awkward they are obviously hoping that most customers wont bother.
An absolute terrible service from the Halifax.

MACKEM99

soulsaver said:

MACKEM99 said:

Fingerbobs said:

MACKEM99 said:

colsten said:

May be they did you a favour by not letting you deposit any more. You are a very brave person, planning on depositing £500 into a PO savings account each month. Have you worked out how you would be able, reliably and instantly, to withdraw your cash from the account?

I do not need to instantly withdraw it.  I know it takes a few days.  I just use to the PO for DDs.

From what I've read, you're lucky to be able to get your money out of a PO account at all without numerous battles with customer services, let alone within a few days.

I guess I am lucky then.

Give it time...

Not going to lose much sleep over my £15 with them over 3 accounts.

King_Of_Fools

Uglymug said:

Has anyone actually managed to change their account?
I've tried to call numerous times and always get an automated replying saying they're very busy due to Choronavirus and to only phone if it's really urgent. The last time I tried I persisted and ended up in a 30 minute queue. No wonder they;re extremely busy. If loads of Reward customers are forced to phone them. Why can they not automate these changes and have a choice to make them online?

The phone number in the letter is an automated line. There was no message about being busy and I completed my choices in a couple of minutes.

MACKEM99

Uglymug said:

Has anyone actually managed to change their account?
I've tried to call numerous times and always get an automated replying saying they're very busy due to Choronavirus and to only phone if it's really urgent. The last time I tried I persisted and ended up in a 30 minute queue. No wonder they;re extremely busy. If loads of Reward customers are forced to phone them. Why can they not automate these changes and have a choice to make them online? There is an option to make a change online but that's only to change to the Reward account where you have to pay £17.00 per month.
The Halifax are making this so difficult and awkward they are obviously hoping that most customers wont bother.
An absolute terrible service from the Halifax.

You have use reason and logic - that will never do! 

Uglymug

King_Of_Fools said:

Uglymug said:

Has anyone actually managed to change their account?
I've tried to call numerous times and always get an automated replying saying they're very busy due to Choronavirus and to only phone if it's really urgent. The last time I tried I persisted and ended up in a 30 minute queue. No wonder they;re extremely busy. If loads of Reward customers are forced to phone them. Why can they not automate these changes and have a choice to make them online?

The phone number in the letter is an automated line. There was no message about being busy and I completed my choices in a couple of minutes.

I've misplaced my letter, I'm using the phone number they quote online..

MACKEM99

Uglymug said:

King_Of_Fools said:

Uglymug said:

Has anyone actually managed to change their account?
I've tried to call numerous times and always get an automated replying saying they're very busy due to Choronavirus and to only phone if it's really urgent. The last time I tried I persisted and ended up in a 30 minute queue. No wonder they;re extremely busy. If loads of Reward customers are forced to phone them. Why can they not automate these changes and have a choice to make them online?

The phone number in the letter is an automated line. There was no message about being busy and I completed my choices in a couple of minutes.

I've misplaced my letter, I'm using the phone number they quote online..

0345 129 9744

Uglymug

Just gave up after being in their phone queue for over 60 minutes.
Just trawled through my Halifax account inbox. Found a message received on 12th March entitled "Reward Current Accounts are changing" that says "• Call us on 0345 129 9733 by 15th May 2020 if you'd like to keep your Reward Current Account and select your Reward Extras." Tried phoning, the line is dead. - This is an absolute disgrace from the Halifax. A truly terrible service from the Halifax. They really need to get their act together.

MACKEM99

Uglymug said:

Just gave up after being in their phone queue for over 60 minutes.
Just trawled through my Halifax account inbox. Found a message received on 12th March entitled "Reward Current Accounts are changing" that says "• Call us on 0345 129 9733 by 15th May 2020 if you'd like to keep your Reward Current Account and select your Reward Extras." Tried phoning, the line is dead. - This is an absolute disgrace from the Halifax. A truly terrible service from the Halifax. They really need to get their act together.

Try 0345 129 9744

Uglymug

MACKEM99 said:

Uglymug said:

King_Of_Fools said:

Uglymug said:

Has anyone actually managed to change their account?
I've tried to call numerous times and always get an automated replying saying they're very busy due to Choronavirus and to only phone if it's really urgent. The last time I tried I persisted and ended up in a 30 minute queue. No wonder they;re extremely busy. If loads of Reward customers are forced to phone them. Why can they not automate these changes and have a choice to make them online?

The phone number in the letter is an automated line. There was no message about being busy and I completed my choices in a couple of minutes.

I've misplaced my letter, I'm using the phone number they quote online..

0345 129 9744

Many, many thanks that number works. You're a star !!!
Just phoned and given them my options, does the Halifax send an acknowledgement in any way?

bjbyorkshire

Hi, I also used the automated number a couple of weeks ago and registered my preference as requested.  This morning I've received an e mail for each of my Halifax accounts to say I need to register by 15 May???? Now I'm wondering if they have actually registered my preferences.  I haven't received any acknowledgement to say your preferences are being actioned?  Has anyone else received anything to say that they are now registering?
Thanks