Halifax Reward Account changing to £3 charge with “lifestyle rewards”

colsten

OceanSound said:

colsten said:

Tracker now shows updated on June 1. All my accounts visible again, with the correct expiry dates, incl. the renewed ones. As the status is as of June 1, for June, all of the accounts show as “not on track” even if you know you are - - so all is back to normal and will update again in due course.

My 2nd account is showing 'old' expiry date of 30 June 2021. The other two accounts are fine (Expiry in 2022).

Hopefully second account will sort itself in a few days and I won't have to start panicking or call support.

I don't think your 30 June 2021 will change before 30 June 2021. If they do what they did with the accounts which expired on 31 May 2021, it will then temporarily disappear for a few days, then re-appear with its new expiry date (assuming you have renewed it).

OceanSound

colsten said:

OceanSound said:

colsten said:

Tracker now shows updated on June 1. All my accounts visible again, with the correct expiry dates, incl. the renewed ones. As the status is as of June 1, for June, all of the accounts show as “not on track” even if you know you are - - so all is back to normal and will update again in due course.

My 2nd account is showing 'old' expiry date of 30 June 2021. The other two accounts are fine (Expiry in 2022).

Hopefully second account will sort itself in a few days and I won't have to start panicking or call support.

I don't think your 30 June 2021 will change before 30 June 2021. If they do what they did with the accounts which expired on 31 May 2021, it will then temporarily disappear for a few days, then re-appear with its new expiry date (assuming you have renewed it).

I already told you I renewed it. I have pics (taken from my spare phone - as Halifax app doesn't allow screenshots) to prove.

masonic

OceanSound said:

colsten said:

OceanSound said:

colsten said:

Tracker now shows updated on June 1. All my accounts visible again, with the correct expiry dates, incl. the renewed ones. As the status is as of June 1, for June, all of the accounts show as “not on track” even if you know you are - - so all is back to normal and will update again in due course.

My 2nd account is showing 'old' expiry date of 30 June 2021. The other two accounts are fine (Expiry in 2022).

Hopefully second account will sort itself in a few days and I won't have to start panicking or call support.

I don't think your 30 June 2021 will change before 30 June 2021. If they do what they did with the accounts which expired on 31 May 2021, it will then temporarily disappear for a few days, then re-appear with its new expiry date (assuming you have renewed it).

I already told you I renewed it. I have pics (taken from my spare phone - as Halifax app doesn't allow screenshots) to prove.

The renewal won't take effect until the current offer has expired, which is the point I think colsten was making.

OceanSound

masonic said:

OceanSound said:

colsten said:

OceanSound said:

colsten said:

Tracker now shows updated on June 1. All my accounts visible again, with the correct expiry dates, incl. the renewed ones. As the status is as of June 1, for June, all of the accounts show as “not on track” even if you know you are - - so all is back to normal and will update again in due course.

My 2nd account is showing 'old' expiry date of 30 June 2021. The other two accounts are fine (Expiry in 2022).

Hopefully second account will sort itself in a few days and I won't have to start panicking or call support.

I don't think your 30 June 2021 will change before 30 June 2021. If they do what they did with the accounts which expired on 31 May 2021, it will then temporarily disappear for a few days, then re-appear with its new expiry date (assuming you have renewed it).

I already told you I renewed it. I have pics (taken from my spare phone - as Halifax app doesn't allow screenshots) to prove.

The renewal won't take effect until the current offer has expired, which is the point I think colsten was making.

 oh aye. I always assume details I've already been told when making my tenuous point. 

masonic

OceanSound said:

masonic said:

OceanSound said:

colsten said:

OceanSound said:

colsten said:

Tracker now shows updated on June 1. All my accounts visible again, with the correct expiry dates, incl. the renewed ones. As the status is as of June 1, for June, all of the accounts show as “not on track” even if you know you are - - so all is back to normal and will update again in due course.

My 2nd account is showing 'old' expiry date of 30 June 2021. The other two accounts are fine (Expiry in 2022).

Hopefully second account will sort itself in a few days and I won't have to start panicking or call support.

I don't think your 30 June 2021 will change before 30 June 2021. If they do what they did with the accounts which expired on 31 May 2021, it will then temporarily disappear for a few days, then re-appear with its new expiry date (assuming you have renewed it).

I already told you I renewed it. I have pics (taken from my spare phone - as Halifax app doesn't allow screenshots) to prove.

The renewal won't take effect until the current offer has expired, which is the point I think colsten was making.

 oh aye. I always assume details I've already been told when making my tenuous point. 

If you understood what was written, you wouldn't think it tenuous. Clearly you cannot see beyond the last 5 words of the post in question and are more interested in starting a squabble than solving your problem. That's your third strike with me, so welcome to the ignore filter.

OceanSound

masonic said:

OceanSound said:

masonic said:

OceanSound said:

colsten said:

OceanSound said:

colsten said:

Tracker now shows updated on June 1. All my accounts visible again, with the correct expiry dates, incl. the renewed ones. As the status is as of June 1, for June, all of the accounts show as “not on track” even if you know you are - - so all is back to normal and will update again in due course.

My 2nd account is showing 'old' expiry date of 30 June 2021. The other two accounts are fine (Expiry in 2022).

Hopefully second account will sort itself in a few days and I won't have to start panicking or call support.

I don't think your 30 June 2021 will change before 30 June 2021. If they do what they did with the accounts which expired on 31 May 2021, it will then temporarily disappear for a few days, then re-appear with its new expiry date (assuming you have renewed it).

I already told you I renewed it. I have pics (taken from my spare phone - as Halifax app doesn't allow screenshots) to prove.

The renewal won't take effect until the current offer has expired, which is the point I think colsten was making.

 oh aye. I always assume details I've already been told when making my tenuous point. 

If you understood what was written, you wouldn't think it tenuous. Clearly you cannot see beyond the last 5 words of the post in question and are more interested in starting a squabble than solving your problem. That's your third strike with me, so welcome to the ignore filter.

I believe your friend may have forgotten about my post about the renewal or not read it properly.

OceanSound

In the last screenshot I took it says:

Your offer will start on the day you add it to your account. If you're renewing, it will start the day after the current one expires.

Your new offer will expire on 30 June 2022. We'll get in touch before your offer ends to let you know what will happen next.

I've also received an email on 24 May 2021 (the day I renewed 2nd account). That email says:

Dear xxxxxxx,

Success! Your Reward Extras offer is all set up

A new Reward Extras offer has been added to your account.

You'll earn your £5 cash offer each month that you meet the conditions.

Your offer will start on the day you add it to your account. If you're renewing, it will start the day after the current one expires. 

Next time, I will do the renewal on desktop. It's easier to take screenshots because on smartphone app we must use a spare phone to take photos (as opposed to screenshots) since screenshots are not allowed on app.

This way I have both the screenshots and the email as proof that renewal was done (just in case the email never comes through).

colsten

OceanSound said:

. It's easier to take screenshots because on smartphone app we must use a spare phone to take photos (as opposed to screenshots) since screenshots are not allowed on app.

It seems you are using an Android phone as there's no problem taking screenshots from Halifax banking with iPhones.

northwalesd

colsten said:

OceanSound said:

. It's easier to take screenshots because on smartphone app we must use a spare phone to take photos (as opposed to screenshots) since screenshots are not allowed on app.

It seems you are using an Android phone as there's no problem taken screenshots from Halifax banking with iPhones.

Yes, if I try to take a screenshot in any of my banking or credit card apps on an Android phone it says "Can't take screenshots due to security policy", to me it looks like a default Android message so maybe there's some sort of app 'flag' that triggers it.

Actually, scratch that - the Paypal app does allow you to take screenshots unless you're displaying linked cards/accounts, when it too displays the above message. so maybe the security is within the apps themselves.

masonic

northwalesd said:

Actually, scratch that - the Paypal app does allow you to take screenshots unless you're displaying linked cards/accounts, when it too displays the above message. so maybe the security is within the apps themselves.

Yes, it's a security feature in Android that can be turned on by any app developer. I'm not really convinced of its utility vs preventing other apps drawing on the screen, or using third party keyboards when entering sensitive data.