Halifax Reward Account changing to £3 charge with “lifestyle rewards”

OceanSound

colsten said:

OceanSound said:

Already receiving reward for 2 current accounts since last year. Signed up for third account earlier this month. Paid in  £1502 on 14 May. Haven't been overdrawn, and made £500.86 debit card transaction 21 may. Its showing on account as 'account debited on'= 23 May and comes up with date 24 may on recent transactions.

When I track the reward it's showing  'as of 23 May you've spent £0.00'. It's been like that for the past few days. Any ideas? Call support would be a popular one I'm guessing 😉 

The very last thing you want to do is call CS.

Instead, stop panicking and wait for the tracker to update. Right now, it sits at last updated 23 May. It would obviously not include transactions that are dated after May 23. The tracker will no doubt update before long but even if it doesn‘t, it looks as if  you have met the qualification criteria for May.

Checked tracker just now (Saturday 29 May - morning). Payment is now showing as tracked.
thank you. If it wasn't for this forum I would have unnecessarily called support, when telephone support these days is for more pressing issues.

colsten

My reward accounts which had run for a year by 31st of May, and which I had renewed for another year, have vanished from the Tracker (last updated on the 31st). I hope this is just a temporary blip whilst they catch up with the renewals.  

10_66

colsten said:

My reward accounts which had run for a year by 31st of May, and which I had renewed for another year, have vanished from the Tracker (last updated on the 31st). I hope this is just a temporary blip whilst they catch up with the renewals.  

Mine also.

PRAISETHESUN

This is what shows on mine at the moment (01Jun). Sounds like a temporary blip as they process the renewals.

OceanSound

10_66 said:

colsten said:

My reward accounts which had run for a year by 31st of May, and which I had renewed for another year, have vanished from the Tracker (last updated on the 31st). I hope this is just a temporary blip whilst they catch up with the renewals.  

Mine also.

My third account (opened recently, but was showing tracked and on course for reward next month) has disappeared.

Second account (reward renewed recently for another year) is okay and showing correct expiry. I.e 31 May 2022.

First account (reward renewed for another year as it was expiring. After renewal it was showing expiry 31 May 2022) is now showing expiry 30 June 2021. 

Edit: ignore above. just seen that tracker option on app does say 'will update soon'. It's not too obvious as on the desktop

10_66

Now showing different message from yesterday "We’re sorry, but we can’t do what you’ve asked due to a technical error. Please try again later".  When it's shown this message in the past, it's usually remedied (for me anyway) by going back out of the tracking option and then clicking on it again, but now I just keep getting the same message.  I'm using a PC.

PRAISETHESUN

Getting the same error on both PC and the app - I'm inclined to give it a few days and see what happens. Odds are this is happening to a lot of people who all renewed their first offer at the end of May, so hopefully will get addressed soon...

SpanishBlue

I have just managed to see the progress of my 3 Reward accounts on my laptop. As usual I got the error message the 1st time.

It was last updated 31st May. None of my 3 Reward accounts are up for renewing yet which may explain why some people can access the Tracker and others can't.

I have twice now received an email from Halifax asking me to choose a Reward for my latest Reward account (opened a month ago) despite that fact I have already chosen the £5 cash and the Tracker shows I am on course to receive it for May.

colsten

Tracker now shows updated on June 1. All my accounts visible again, with the correct expiry dates, incl. the renewed ones. As the status is as of June 1, for June, all of the accounts show as “not on track” even if you know you are - - so all is back to normal and will update again in due course.

OceanSound

colsten said:

Tracker now shows updated on June 1. All my accounts visible again, with the correct expiry dates, incl. the renewed ones. As the status is as of June 1, for June, all of the accounts show as “not on track” even if you know you are - - so all is back to normal and will update again in due course.

My 2nd account is showing 'old' expiry date of 30 June 2021. The other two accounts are fine (Expiry in 2022).

Hopefully second account will sort itself in a few days and I won't have to start panicking or call support.