Halifax Reward Account changing to £3 charge with “lifestyle rewards”

colsten

How very weird. That's definitely the right version. Have you tried deleting the app and downloading it again?

If all else fails, you could try online, as you need the Track feature to renew your rewards. If online doesn't show it for you either, I am at my wits end.

veryintrigued

colsten said:

How very weird. That's definitely the right version. Have you tried deleting the app and downloading it again?

If all else fails, you could try online, as you need the Track feature to renew your rewards. If online doesn't show it for you either, I am at my wits end.

Appreciate your time anyway.

For the first time in months and months i've just logged into Halifax online (again in my phone) and again can't see anything obvious in 'Account services' or 'Account Information and Benefits'.

As say, how very weird.

okydoky

I've already got a Halifax Reward Account and thought I could open another to switch into, to take advantage of the £100 incentive.

I have applied through the app and the account has been opened but at no point did I get the option to switch my other account.

When I now go to the switch page, my only option is to switch into an existing account which does not qualify for the incentive!

Can anyone help please?

ZeroSum

Ive sorted mine out for next year.
Another free £120 thank you Halifax 

colsten

veryintrigued said:

colsten said:

How very weird. That's definitely the right version. Have you tried deleting the app and downloading it again?

If all else fails, you could try online, as you need the Track feature to renew your rewards. If online doesn't show it for you either, I am at my wits end.

Appreciate your time anyway.

For the first time in months and months i've just logged into Halifax online (again in my phone) and again can't see anything obvious in 'Account services' or 'Account Information and Benefits'.

As say, how very weird.

I think you may be looking in the wrong place. You need "Our products and services", either on the left or the right of your account list. Then click on "My current account options" and the Track should show 

colsten

okydoky said:

I've already got a Halifax Reward Account and thought I could open another to switch into, to take advantage of the £100 incentive.

I have applied through the app and the account has been opened but at no point did I get the option to switch my other account.

When I now go to the switch page, my only option is to switch into an existing account which does not qualify for the incentive!

Can anyone help please?

Just switch into the account you have just opened.

okydoky

Yes but how do I do it?

ErinGoBrath

veryintrigued said:

Yorkshire_Pud said:

portenio said:

On that note.......
Did anyone receive a letter, email or other about the expiration of the offer and what the options will be when that moment arrives?
Most are nearing the 12 months period now.

I looked in the Halifax app yesterday to check my reward status under the ‘more’ tab, Track your reward extras, and there was a new option for choosing my Reward for the next 12 month, so chose £5 again and received email notification to confirm. Starts when the old choice ends so 1st June and get the full 12months.

I'm really, really struggling to find the Track My Rewards feature.

God knows what I'm doing wrong but I've been successfully receiving the £5 since July last year

Step A

Step B

Result

veryintrigued

colsten said:

veryintrigued said:

colsten said:

How very weird. That's definitely the right version. Have you tried deleting the app and downloading it again?

If all else fails, you could try online, as you need the Track feature to renew your rewards. If online doesn't show it for you either, I am at my wits end.

Appreciate your time anyway.

For the first time in months and months i've just logged into Halifax online (again in my phone) and again can't see anything obvious in 'Account services' or 'Account Information and Benefits'.

As say, how very weird.

I think you may be looking in the wrong place. You need "Our products and services", either on the left or the right of your account list. Then click on "My current account options" and the Track should show 

Thanks again.

OH has tried the same on their Halifax phone app and the same.

The option has disappeared and it was there last month.

Appreciate the online guidance. With this guidance I can indeed see the option but get an error.

There would seem to be a Technical issue here for more than just me (OH hasn't tried online option).

colsten

okydoky said:

Yes but how do I do it?

I think you need to do it in online banking. See the image I posted above - there's a switch option