Lebara 2GB Monthly SIM Only Plan £5

Rosa_Damascena

Just to add that I went through U-switch to get this deal at £4.95 per month. Beware that porting in times are not honoured. Inconvenient at the best of times, but right now dangerous because I am missing calls that go to my old account and have no way of accessing voicemail messages.

Rosa_Damascena

And to add insult in injury I have just been cut off the live chat. I did check the CS rating before transferring and this seemed fine. Telephone line "unable to take calls right now".

Lesson: if it looks too good to be true, it probably is.

Rosa_Damascena

And now the chat line offers no more than the circular Blue UK options. We're al under pressure here, but my first 48 hours with Lebara "UK" has been a dreadful experience.

I know that India is under a lockdown too (I believe it's an Indian call centre behind this) but business continuity is something I would expect the telecommunication sector to excel at. 

NUL points to Lebara.

derrick

Bit of a disruption during the afternoon of the switch, (yesterday), but as from 7p.m. last night all seems to be working OK,including the £10.00 call credit showing online.

I think a lot of companies, banks etc are only taking  emergency calls by phone not just Lebara.

Rosa_Damascena

derrick said:

Bit of a disruption during the afternoon of the switch, (yesterday), but as from 7p.m. last night all seems to be working OK,including the £10.00 call credit showing online.

I think a lot of companies, banks etc are only taking  emergency calls by phone not just Lebara.

I was promised 6pm yesterday.

Then definitely today. Still not connected, still missing calls that I won't even know about. Wouldn't be such a problem if I wasn't a key worker.

Rosa_Damascena

Still not connected....

Comms are in exactly the same position as yesterday, can't actually speak to anyone on the phone or online. Lebara has let me down very badly from the outset.

Rosa_Damascena

Now I am totally confused.

I've taken non FT / W'App / Skype calls from people since 4pm yesterday - more than 5 days after I initiated the port - so assumed all was finally well. The calls I've made since have been "who is this?" which I excused as those I was calling were elderly neighbours. It's only when I made a call to a relative earlier that I was told my number wasn't recognised - can only assume that the number that came up was from my new SIM? Why the inconsistency? I just don't get it 

newportpaul

Received Lbara sim £5 one month 2GB 4G contract. When i put it in my phone I found it was 2G only. Contacted Lebara and told to send SMS quoting 4G so it could be upgraded. However coverage is so bad it has failed to send 10 times over 2 days despite having checked on Ofcom website which says I am on edge of good connection area. Claiming refund.

Remove from 'best Sim deals'

Rosa_Damascena

More learning about this cruddy deal - it's 30 days ONLY and not a rolling 30-day contract as I expected.

Unbeknownst to me, you have to go back into your account and renew the plan every 30 days - I only realised when I chewed through £15 of credit. At least I can comfort myself that I did not leave auto top-up on, as I'd be chatting away merrily and racking up a huge bill. Still no getting through to Lebara - neither chat nor 5588 is open. 

BE WARNED - if it looks too good to be true, it probably is.

Eta: to avoid the same fate, make sure auto-renew is activated. Or just avoid Lebara completely.

Highland76

Rosa_Damascena said:

More learning about this cruddy deal - it's 30 days ONLY and not a rolling 30-day contract as I expected.

Unbeknownst to me, you have to go back into your account and renew the plan every 30 days - I only realised when I chewed through £15 of credit. At least I can comfort myself that I did not leave auto top-up on, as I'd be chatting away merrily and racking up a huge bill. Still no getting through to Lebara - neither chat nor 5588 is open. 

BE WARNED - if it looks too good to be true, it probably is.

Eta: to avoid the same fate, make sure auto-renew is activated. Or just avoid Lebara completely.

That probably explains why Lebara take your card/paypal details for this plan instead of Direct Debit details.