Barclays Current Account and Blue Rewards

colsten

xlnc99 said:

If it takes me 3 hours (and still not getting through) how do you think the people with no food and bills to pay will be able to talk to Barclays?

Completely understand a longer wait time but 3 hours and still nothing, that is just not on. Funny how every other bank i called and have accounts with answer within around 30-45 minutes. Barclays do not even answer.

Is it any wonder if phone lines are hogged by people who have 1st world "not on" problems like a missing £7 freebie? 

bristolleedsfan

xlnc99 said:

 Funny how every other bank i called and have accounts with answer within around 30-45 minutes. Barclays do not even answer.

Natwest state  

Our phone lines are very busy

We are currently experiencing very high call volumes, please only call if essential. Due to the number of calls we are receiving your line may be silent while waiting.

Nationwide state

Please only call us if it’s urgent

Please help protect this service for those who really need it by not calling us unless it’s absolutely necessary.

Lloyds Bank state

Telephony update

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than usual and our call waiting times are much longer. 

So we can support our most vulnerable customers, please only call us if your enquiry is urgent.

NedS

My £7 payment went in yesterday 2nd April. I'd give it until at least Monday

colsten

This email just in from the Barclays UK CEO. Note the detailed instructions for people who are missing their Barclays rewards 

xlnc99

£7 may not be alot to you, but it means alot to me

xlnc99

bristolleedsfan said:

xlnc99 said:

 Funny how every other bank i called and have accounts with answer within around 30-45 minutes. Barclays do not even answer.

Natwest state  

Our phone lines are very busy

We are currently experiencing very high call volumes, please only call if essential. Due to the number of calls we are receiving your line may be silent while waiting.

Nationwide state

Please only call us if it’s urgent

Please help protect this service for those who really need it by not calling us unless it’s absolutely necessary.

Lloyds Bank state

Telephony update

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than usual and our call waiting times are much longer. 

So we can support our most vulnerable customers, please only call us if your enquiry is urgent.

bristolleedsfan said:

xlnc99 said:

 Funny how every other bank i called and have accounts with answer within around 30-45 minutes. Barclays do not even answer.

Natwest state  

Our phone lines are very busy

We are currently experiencing very high call volumes, please only call if essential. Due to the number of calls we are receiving your line may be silent while waiting.

Nationwide state

Please only call us if it’s urgent

Please help protect this service for those who really need it by not calling us unless it’s absolutely necessary.

Lloyds Bank state

Telephony update

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than usual and our call waiting times are much longer. 

So we can support our most vulnerable customers, please only call us if your enquiry is urgent.

If you are calling the bank about an issue, it will be serious no matter what. Noone calls the bank for a chit chat. Everyone should be allowed to speak with them.

colsten

xlnc99 said:

£7 may not be alot to you, but it means alot to me

Many of us will normally chase £7 a month (although it's only £3 at Barclays, really). 

The point is, though, that now is not "normally".

Please don't ask for further explanation.

xlnc99

How wrong is this. I got a response from barclays

I upgraded my basic barclays account to a current barclays account around early march, maybe 10th march. i signed up for the blue rewards did my 800 transfer. My DD which i always had with my basic account had been transferred across to my new current account.

But my DD went out in early march before it was transferred to my current account and Barclays have come back and said i dont qualify for March cause i diddnt have any DD yet they charged me the fee.

How is it my fault that the DD went out early march before i transferred across????? If they wont pay me then they should not be charging me, i dont have any control of the Direct Debits. They are set up and always have been

This is an outrage

Tildaplum

You will get the rewards this month when the direct debits are paid from your new account

I can understand your frustration at being £4 down, but an outrage...?

EarthBoy

xlnc99 said:

How is it my fault that the DD went out early march before i transferred across????? If they wont pay me then they should not be charging me, i dont have any control of the Direct Debits. They are set up and always have been

This is an outrage

How is it Barclays's fault? They don't control the dates that Direct Debits leave your account either; that's down to the companies taking the payments. It's your responsibility to know when your Direct Debits are going to be paid, not the bank's. 

The Blue Rewards free is payable as long as you have Blue Rewards on your account, and it's your responsibility to ensure that you have enough Direct Debits to earn the reward.  If you don't, you still pay the fee, those are the conditions.