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  • kaMelo said:
    schiff said:
    Monmouth
    It goes from bad to worse. I (existing member) applied for the Exclusive the first morning (23/8). I've heard nothing. Not a peep.
    Went to log in this morning to check that my 1/9 deposits to my existing RSs arrived safely - and to send a secure message about the Exclusive.
    My log in details have expired!! Needed to update them, did so - and I'm getting a LETTER with a validation code!! Unbelieveable
    It's not the fault of the staff, it's the ridiculously antiquated systems.

    Unfortunately yes, the only way to regain access is via a code sent through the post, it's just how they and many others do it.

    But more importantly, details expired?
    I've been a member for years and never experienced expired details, when did you last log in?
    I had a similar experience with Monmouth. Last logged in around June. Tried logging in yesterday and I was prompted to renew my password and memorable info. Did that then told my ID had expired and I now need to phone them. It's madness but I have 4 accounts with them paying good rates so I'll play the game and phone them on Monday.
  • The MBS saga: Meanwhile, my grandma would have manually opened all the accounts and cooked some Bolognese Sauce too. Please go on, never read anything funnier and more entertaining, we all need a bit of laughs these days
  • schiff
    schiff Posts: 20,313 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    kaMelo said:
    schiff said:
    Monmouth
    It goes from bad to worse. I (existing member) applied for the Exclusive the first morning (23/8). I've heard nothing. Not a peep.
    Went to log in this morning to check that my 1/9 deposits to my existing RSs arrived safely - and to send a secure message about the Exclusive.
    My log in details have expired!! Needed to update them, did so - and I'm getting a LETTER with a validation code!! Unbelieveable
    It's not the fault of the staff, it's the ridiculously antiquated systems.

    Unfortunately yes, the only way to regain access is via a code sent through the post, it's just how they and many others do it.

    But more importantly, details expired?
    I've been a member for years and never experienced expired details, when did you last log in?
    Yesterday!
  • schiff
    schiff Posts: 20,313 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I applied for both of the new MonBS RS accounts when they were announced. 

    I've given up trying to track signature validations, passbooks, notifications and simply shot them £300 by FP as soon as I spotted a new account number.

    Checking today I have two new active accounts, both funded with £300 in August. Have, of course, added another £300 each today.

    It may be, er, idiosyncratic but it gets there eventually. 
    You've been lucky. The account number for the 7% was on the signature letter. I asked for it to be added to the home page, it appeared the next day but was shown as pending. Took a chance, sent £300 and it was credited the day of despatch. So I've got £300 in it on 30/8 and 1/9. Which is something!
    Not even had the signature letter for the 8% so I don't know the details. Not as important now that we're in September.
  • friolento
    friolento Posts: 2,571 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic


    Also please do let me know if there are any suggestions as to how the thread could be improved.
    If you have your data all in a spreadsheet, you could upload that spreadsheet to Google Drive, make it readable for anyone with the link, and then simply share the link here.

    Going forward, you can maintain the spreadsheet on Google Drive.

  • MDMD
    MDMD Posts: 1,571 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    edited 2 September 2023 at 12:42PM
    schiff said:
    I applied for both of the new MonBS RS accounts when they were announced. 

    I've given up trying to track signature validations, passbooks, notifications and simply shot them £300 by FP as soon as I spotted a new account number.

    Checking today I have two new active accounts, both funded with £300 in August. Have, of course, added another £300 each today.

    It may be, er, idiosyncratic but it gets there eventually. 
    You've been lucky. The account number for the 7% was on the signature letter. I asked for it to be added to the home page, it appeared the next day but was shown as pending. Took a chance, sent £300 and it was credited the day of despatch. So I've got £300 in it on 30/8 and 1/9. Which is something!
    Not even had the signature letter for the 8% so I don't know the details. Not as important now that we're in September.
    I got my letters today, a passbook for the 8% one and a signature form for the other one. Slightly irritating that they opened one on the 29th so missed out on the ability to pay in August as only got letter today.
  • Section62
    Section62 Posts: 10,089 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    schiff said:
    kaMelo said:
    schiff said:
    Monmouth
    It goes from bad to worse. I (existing member) applied for the Exclusive the first morning (23/8). I've heard nothing. Not a peep.
    Went to log in this morning to check that my 1/9 deposits to my existing RSs arrived safely - and to send a secure message about the Exclusive.
    My log in details have expired!! Needed to update them, did so - and I'm getting a LETTER with a validation code!! Unbelieveable
    It's not the fault of the staff, it's the ridiculously antiquated systems.

    Unfortunately yes, the only way to regain access is via a code sent through the post, it's just how they and many others do it.

    But more importantly, details expired?
    I've been a member for years and never experienced expired details, when did you last log in?
    Yesterday!
    I got the 'user ID expired' message the other day - then noticed I'd entered the user ID incorrectly.  Re-typed the user ID correcting the error and all was fine.

    The 'user ID expired' message might also equal "We don't recognise the ID you've entered".
  • Section62
    Section62 Posts: 10,089 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    friolento said:


    Also please do let me know if there are any suggestions as to how the thread could be improved.
    If you have your data all in a spreadsheet, you could upload that spreadsheet to Google Drive, make it readable for anyone with the link, and then simply share the link here.

    Going forward, you can maintain the spreadsheet on Google Drive.

    Some people may be uncomfortable clicking a link in a spreadsheet on Google Drive.... or have security settings that prevent such links working.
  • Nick_C
    Nick_C Posts: 7,622 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Home Insurance Hacker!
    Section62 said:
    Some people may be uncomfortable clicking a link in a spreadsheet on Google Drive.
    Is a link on this forum any safer? 
  • friolento
    friolento Posts: 2,571 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    Section62 said:
    friolento said:


    Also please do let me know if there are any suggestions as to how the thread could be improved.
    If you have your data all in a spreadsheet, you could upload that spreadsheet to Google Drive, make it readable for anyone with the link, and then simply share the link here.

    Going forward, you can maintain the spreadsheet on Google Drive.

    Some people may be uncomfortable clicking a link in a spreadsheet on Google Drive.... or have security settings that prevent such links working.

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