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  • silvercar said:
    I have a letter from Monmouthshire BS this morning requiring an original or certified bank statement of the account to withdraw to.

    I receive statements online and my local branch has closed, so how do I get a certified bank statement? 
    Great news! If you use Online Banking with paperless statements and you need paper copies as evidence of your identity or income, we can arrange to send some to you free of charge. You can ask for up to 3 months of paper statements twice in a 12 month period. To order, please chat to Cora, your digital

    Also, I verified my nominated a/c with MON, albeit a fair while ago by sending a crossed cheque to them. They may still accept that.
  • ForumUser7
    ForumUser7 Posts: 2,465 Forumite
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    silvercar said:
    silvercar said:
    I have a letter from Monmouthshire BS this morning requiring an original or certified bank statement of the account to withdraw to.

    I receive statements online and my local branch has closed, so how do I get a certified bank statement? 
    Anyone on this list (courtesy of gov.uk) can certify a document:

    • bank or building society official
    • councillor
    • minister of religion
    • dentist
    • chartered accountant
    • solicitor or notary
    • teacher or lecturer

    The person you ask should not be:

    • related to you
    • living at the same address
    • in a relationship with you
    Most banks should send you an original bank statement if you ask them. Certainly NatWest do.
    NatWest charge £3!
    This is why you have at least one of your current accounts set to paper statements IMHO. It saves the hassle of ordering statements, certifying them and all that magubbins. All I had to do was fill the form, plonk it and an original statement in the prepaid envalope and bung it in a postbox. 
    @band7 's point re starling bank is spot on - if you want that to be your nominated account, or proof of address. I tend to have VM as my nominated account, so if for some reason I forgot to withdraw funds once they'd arrive, up to £1000 of the funds would still earn interest - all be it at a low rate. What I have found recently is when I've asked, lots of building societies will accept a deposit cheque as proof of nominated account. This is certainly much easier for me than having to order a one off statement. @Bridlington1 I used to get paper statements for at least one account at all times, but found I was obsessively and potentially unnecessarily keeping originals. Hopefully all banks/building societies will start to accept documentation printed off online soon.
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • ForumUser7
    ForumUser7 Posts: 2,465 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    silvercar said:
    I have a letter from Monmouthshire BS this morning requiring an original or certified bank statement of the account to withdraw to.

    I receive statements online and my local branch has closed, so how do I get a certified bank statement? 
    Great news! If you use Online Banking with paperless statements and you need paper copies as evidence of your identity or income, we can arrange to send some to you free of charge. You can ask for up to 3 months of paper statements twice in a 12 month period. To order, please chat to Cora, your digital

    Also, I verified my nominated a/c with MON, albeit a fair while ago by sending a crossed cheque to them. They may still accept that.
    Have you got a link to the source please? NatWest tried to charge me last time, so I didn't bother. Wondered if that policy has changed, but the help article still suggests a cost for statements (as opposed to transaction history): https://supportcentre.natwest.com/Linked/eBanking/913226332/How-can-I-get-a-copy-of-my-statement.htm
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • Wheres_My_Cashback
    Wheres_My_Cashback Posts: 4,394 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 4 January 2023 at 1:53PM
    silvercar said:
    I have a letter from Monmouthshire BS this morning requiring an original or certified bank statement of the account to withdraw to.

    I receive statements online and my local branch has closed, so how do I get a certified bank statement? 
    Great news! If you use Online Banking with paperless statements and you need paper copies as evidence of your identity or income, we can arrange to send some to you free of charge. You can ask for up to 3 months of paper statements twice in a 12 month period. To order, please chat to Cora, your digital

    Also, I verified my nominated a/c with MON, albeit a fair while ago by sending a crossed cheque to them. They may still accept that.
    Have you got a link to the source please? NatWest tried to charge me last time, so I didn't bother. Wondered if that policy has changed, but the help article still suggests a cost for statements (as opposed to transaction history): https://supportcentre.natwest.com/Linked/eBanking/913226332/How-can-I-get-a-copy-of-my-statement.htm
    They only charge £3 if you want a duplicate of an original statement because maybe you lost/destroyed it. If you've never had an original statement then I'm pretty sure all banks provide them FOC (limitations).

    https://supportcentre.natwestinternational.com/View-or-change-your-details/View-statements/991785632/How-can-I-get-a-copy-of-my-statement.htm#:~:text=Great news!,to Cora, your digital assistant.

    Anyway enough Off Topic stuff.
  • AmityNeon
    AmityNeon Posts: 1,085 Forumite
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    Have you got a link to the source please? NatWest tried to charge me last time, so I didn't bother. Wondered if that policy has changed, but the help article still suggests a cost for statements (as opposed to transaction history)
    https://supportcentre.natwest.com

    They only charge £3 if you want a duplicate of an original statement because maybe you lost/destroyed it. If you've never had an original statement then I'm pretty sure all banks provide them FOC (limitations).
    https://supportcentre.natwestinternational.com

    Note the different web addresses.

    A (free) transaction history on headed paper that is sufficient for both proof of income and proof of address should also be sufficient as proof of ownership (i.e. account confirmation). I don't see a need for wasting £3 for a copy of an original statement that takes 12-16 working days to arrive and isn't even sufficient as proof of address.

    Asking for certified copies of anything, unless it's a legal matter, is antiquated bureaucracy, coming from a building society still so pivotally reliant on manual processes they can't even manage to keep abreast of working practices this side of the millennium.

    I used to keep paper originals of everything back when visa applications demanded them, but around five years ago they upgraded their systems and accepted digital originals as well as scanned copies. Since then I haven't needed paper versions of anything, not even when purchasing property, and the trend is only going one way.

  • Malchester
    Malchester Posts: 988 Forumite
    Eighth Anniversary 500 Posts Photogenic Name Dropper
    Just opened Chorley regular saver this afternoon - at end of application process it said sorry you cannot open ghis accohnt.. But within 20 mins had registration code for online services and registered. Sent them a message through online enquiry form and was answered in 30 mins. Very impressed, not like Coventry (still waiting for paper application form 3 weeks later) and Mansfield (the same)
  • silvercar
    silvercar Posts: 49,582 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Back to Monmouth, I had already paid in a cheque from the nominated bank account, so really this extra effort is unnecessary. I wonder what happens if I fail to verify the bank account. Presumably they will send me a cheque when I close the account. That may prove to be less hassle.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • Bridlington1
    Bridlington1 Posts: 3,755 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    silvercar said:
    Back to Monmouth, I had already paid in a cheque from the nominated bank account, so really this extra effort is unnecessary. I wonder what happens if I fail to verify the bank account. Presumably they will send me a cheque when I close the account. That may prove to be less hassle.
    I never thought I'd say this, but I think we've finally found an account that takes longer to get fully set up than my first HSBC current account.
  • TiVo_Lad
    TiVo_Lad Posts: 465 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    silvercar said:
    Back to Monmouth, I had already paid in a cheque from the nominated bank account, so really this extra effort is unnecessary. I wonder what happens if I fail to verify the bank account. Presumably they will send me a cheque when I close the account. That may prove to be less hassle.
    I never thought I'd say this, but I think we've finally found an account that takes longer to get fully set up than my first HSBC current account.

    I received the signature form just before Christmas after a three week wait. Based on the experiences of other forumites I'm going to pass. It's just not worth the hassle and time delays.
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