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mhoc

Well needless to say no forms for the shiny new reg saver came in the post today and eventually when I got through to Monmouthshire BS they said it had been sent out on the 30th - they could have said that yesterday when I rang. Replacements are going out tonight 1st class apparently but even if they do arrive on Wednesday morning it will take until Thursday or even Friday morning until they arrive back with them. The old regular saver matures on the 8th but it cant fund the shiny new one until the forms get back ..
Such a palaver ...
  

where_are_we

Myself and OH have had no problems with Monmouth BS Maturing RS4 and new Existing Members RS1. Yes, their systems are onerous which results in some delays and I sympathise with those affected.

schiff

Coventry
My RS 3 came to its end yesterday. At 00.15 this morning the proceeds plus the interest credited on 7/9/21 was in an easy access account. I was able to withdraw to my nominated account but only on the 9th, the date was pre-populated and I couldn't change it. As had happened with RS 2 which came to its end a few days ago. A small price to pay I felt for the quick access.
Monmouth - well, what can you say?

Gers

My Monmouthshire loyalty saver is still showing as pending... a week after sending in the signature form. I sent them a secure message yesterday morning but haven't heard back yet, will wait until tomorrow now.

My Coventry RS3 matures on 09 September so I'm hoping for a smooth handover!

schiff

Gers said:

My Coventry RS3 matures on 09 September so I'm hoping for a smooth handover!

The 9th is a Thursday, if Coventry operate the one day forward thing they did with me, the weekend may get in the way. Follow what I did and I think you may be lucky. 

Gers

schiff said:

Gers said:

My Coventry RS3 matures on 09 September so I'm hoping for a smooth handover!

The 9th is a Thursday, if Coventry operate the one day forward thing they did with me, the weekend may get in the way. Follow what I did and I think you may be lucky. 

I'm not waiting for the money so will not fuss too much! Thanks.

Daliah

Gers said:

My Monmouthshire loyalty saver is still showing as pending... a week after sending in the signature form. I sent them a secure message yesterday morning but haven't heard back yet, will wait until tomorrow now.

I think it stays "pending" until you have actually added some money to it

Daliah

Daliah said:

Daliah said:

Daliah said:

pafpcg said:

Daliah said:

Monmouthshire Building Society online banking

I can log in and see all my accounts on the landing page. As soon as I click on Details or Transfer, I get thrown back to the login page. Is this a regular weekend feature or a fault?

It's a fault!  The Monmouthshire system is working correctly for me this afternoon.

Hmh. I still have the same problem right now. Need to ring them in the morning.

I have just tried it again. Still not working for my Easy Saver that I opened over 3 weeks ago. All works ok on older accounts. It seems they haven't fully activated the account even though they messaged me to say it's all done. Such a palaver.

The problem with my Monmouthshire account persists. They promised yesterday that it would all be working today but this is not so. Their CS is difficult and dead slow to deal with. I'll grant them another 24 hours and then it will be a formal complaint.

3rd time lucky. It still didn't work this morning, so I rang again and asked to raise a complaint, which they were happy to do. But they also magically managed to find someone who could actually fix whatever the issue was - apparently their system couldn't handle my account number as it has an alpha character. I decided not to proceed with the complaint as the issue is now resolved, and as they apologised profusely.

Speculator

My Monmouthshire 1.50% reg  matured this morning and the funds are showing as  transferred to my current account. Does anyone know how long it takes to reach my current account?  My previous Monmouthshire maturity transfer was sent as a faster payment. Thanks.

Gers

Daliah said:

Gers said:

My Monmouthshire loyalty saver is still showing as pending... a week after sending in the signature form. I sent them a secure message yesterday morning but haven't heard back yet, will wait until tomorrow now.

I think it stays "pending" until you have actually added some money to it

I tried - and it bounced back, hence the message.