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soulsaver

Co Op:
My OH's unactioned application is a month old tomorrow!

They are 'looking into it'... again!

With the possibility her 1st had 'evaporated', she made a 2nd application. It is also unactioned after c.2 weeks - Both applications were acknowledged by email.

fun4everyone

soulsaver said:

Co Op:
My OH's unactioned application is a month old tomorrow!

They are 'looking into it'... again!

With the possibility her 1st had 'evaporated', she made a 2nd application. It is also unactioned after c.2 weeks - Both applications were acknowledged by email.

That's ridiculous. Hope she gets it sorted. Also hope mine appears of its own accord without having to hassle them. Preferably before I am 60.

soulsaver

soulsaver said:

Co Op:
My OH's unactioned application is a month old tomorrow!

They are 'looking into it'... again!

With the possibility her 1st had 'evaporated', she made a 2nd application. It is also unactioned after c.2 weeks - Both applications were acknowledged by email.

Just checked - last accessed 24/03 - nothing showing.

Accessed just now intending to make a complaint... and it's there!

AFAICS There's no way to tell if that's the first or 2nd application... but if she get's 2 I'll let you all know.

pecunianonolet

soulsaver said:

soulsaver said:

Co Op:
My OH's unactioned application is a month old tomorrow!

They are 'looking into it'... again!

With the possibility her 1st had 'evaporated', she made a 2nd application. It is also unactioned after c.2 weeks - Both applications were acknowledged by email.

Just checked - last accessed 24/03 - nothing showing.

Accessed just now intending to make a complaint... and it's there!

AFAICS There's no way to tell if that's the first or 2nd application... but if she get's 2 I'll let you all know.

You probably make more in compensation by raising a complaint compared to the interest the account would yield.

soulsaver

pecunianonolet said:

soulsaver said:

soulsaver said:

Co Op:
My OH's unactioned application is a month old tomorrow!

They are 'looking into it'... again!

With the possibility her 1st had 'evaporated', she made a 2nd application. It is also unactioned after c.2 weeks - Both applications were acknowledged by email.

Just checked - last accessed 24/03 - nothing showing.

Accessed just now intending to make a complaint... and it's there!

AFAICS There's no way to tell if that's the first or 2nd application... but if she get's 2 I'll let you all know.

You probably make more in compensation by raising a complaint compared to the interest the account would yield.

Too long and boring with the Co Op - they'll let it go to the FOS on cases they're pretty well bound to lose... never mind one that isn't clear cut - no regulated standards to measure against regarding time to open an account.

fun4everyone

I might send them a polite internal message today asking about it, as if its not opened and in my online banking tomorrow at some point then I doubt it will be before the 1st.

Emily_Joy

soulsaver said:

pecunianonolet said:

soulsaver said:

soulsaver said:

Co Op:
My OH's unactioned application is a month old tomorrow!

They are 'looking into it'... again!

With the possibility her 1st had 'evaporated', she made a 2nd application. It is also unactioned after c.2 weeks - Both applications were acknowledged by email.

Just checked - last accessed 24/03 - nothing showing.

Accessed just now intending to make a complaint... and it's there!

AFAICS There's no way to tell if that's the first or 2nd application... but if she get's 2 I'll let you all know.

You probably make more in compensation by raising a complaint compared to the interest the account would yield.

Too long and boring with the Co Op - they'll let it go to the FOS on cases they're pretty well bound to lose... never mind one that isn't clear cut - no regulated standards to measure against regarding time to open an account.

Perhaps I am missing something, but wouldn't you lose more if they chose to close your account and ban you for life? There is no obligation on them to offer you an account.

Section62

soulsaver said:

pecunianonolet said:

soulsaver said:

soulsaver said:

Co Op:
My OH's unactioned application is a month old tomorrow!

They are 'looking into it'... again!

With the possibility her 1st had 'evaporated', she made a 2nd application. It is also unactioned after c.2 weeks - Both applications were acknowledged by email.

Just checked - last accessed 24/03 - nothing showing.

Accessed just now intending to make a complaint... and it's there!

AFAICS There's no way to tell if that's the first or 2nd application... but if she get's 2 I'll let you all know.

You probably make more in compensation by raising a complaint compared to the interest the account would yield.

Too long and boring with the Co Op - they'll let it go to the FOS on cases they're pretty well bound to lose... never mind one that isn't clear cut - no regulated standards to measure against regarding time to open an account.

BCOBS 5.1.1 (Post sale requirements) says -

"A firm must provide a service in relation to a retail banking service which is prompt, efficient and fair to a banking customer and which has regard to any communications or financial promotion made by the firm to the banking customer from time to time."

https://www.handbook.fca.org.uk/handbook/BCOBS/5/

Not entirely clear when the "post sale" period starts. But arguably for an existing customer the application for an additional product may be considered to be a "...financial promotion made by the firm to the banking customer from time to time", which is occurring 'post sale'.

You're right though that "prompt" and "efficient" provide plenty of room for interpretation.

friolento

The COOP are certainly not fast with account opening, and 4+ weeks to process an application is quite ridiculous. With their recent switch offer, and with a really attractive 7% RS, they were no doubt swamped with applications. Add to this the news that they will be laying of 400 people (25%? of their staff), I can imagine that it's a dire working atmosphere at the COOP, with nobody going out of their way to do more than work to order and as slowly as possible. Staff will have job applications on their mind, and fear of getting laid off. I know it is frustrating to wait for your application to be processed, I have been there myself, and they messed about with my RS deposit without telling me. But please spare a thought for their staff.

Emily_Joy

Re: Co-Op: submitted current account application on 27th of February, then submitted RS application on 12th of March, it was open by 18th of March (probably earlier, but I didn't care to check). I can see many people could be frustrated by so slow service, but somehow it didn't bother me at all.