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Comments

  • Nebulous2
    Nebulous2 Posts: 5,806 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    My FD regular matured last Saturday and today is the 5th working day after maturity and I still can't open a new regular saver.

    How long do you normally need to wait before the system lets you open a new regular saver?
    Go in chat and ask them to manually transfer the money. Mine matured yesterday and tonight I asked them to trasfer money and interests to my Fd account and they did it immediately. I opened a new RS also. 
    It's the first lesson I had when I moved to the UK in 2008: "If you don't ask you don't get"
    And, apparently, it is true 🙂
    transferred the money already on Sunday so has a zero balance.

    Just checked again and my regular saver has just changed to a "savings account" so should be okay to open a new regular saver. Had to wait the full 5 working days. 

    I'm exactly the same. The RS just sat there and despite me asking them to remove the money it was still showing as an RS until now.

    I think maturing on a non-working day didn't help. 

    I've just applied for a new one and may have to wait 3 days for it to open. 
  • I call FD every year on maturity date and ask for the cash to be put in my account.
    Takes 2 minutes or 2 hours to appear.
    I then get put through to account closure team.
    They close the account, that takes the time.
    As soon as is closed I open a new RS.
    As above that takes 1-3 days now, used to be instant if done online.

  • Not a very efficient, effective or customer friendly way of dealing with maturing accounts is it ? For God's sake, we all know there is a much better way of dealing with this. First Direct seem to want to make it as difficult as they can with as long a delay as possible and that requires a customer's manual intervention........just to get their hands on their own money. 
  • Nebulous2
    Nebulous2 Posts: 5,806 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Nebulous2 said:
    My FD regular matured last Saturday and today is the 5th working day after maturity and I still can't open a new regular saver.

    How long do you normally need to wait before the system lets you open a new regular saver?
    Go in chat and ask them to manually transfer the money. Mine matured yesterday and tonight I asked them to trasfer money and interests to my Fd account and they did it immediately. I opened a new RS also. 
    It's the first lesson I had when I moved to the UK in 2008: "If you don't ask you don't get"
    And, apparently, it is true 🙂
    transferred the money already on Sunday so has a zero balance.

    Just checked again and my regular saver has just changed to a "savings account" so should be okay to open a new regular saver. Had to wait the full 5 working days. 

    I'm exactly the same. The RS just sat there and despite me asking them to remove the money it was still showing as an RS until now.

    I think maturing on a non-working day didn't help. 

    I've just applied for a new one and may have to wait 3 days for it to open. 
    New one opened already - so it didn't take 3 days. 7% is worth the faff, though it would be better if we didn't need it. I'm not really using the account, other than pumping £300 in every month, so I can't really complain. 
  • I call FD every year on maturity date and ask for the cash to be put in my account.
    Takes 2 minutes or 2 hours to appear.
    I then get put through to account closure team.
    They close the account, that takes the time.
    As soon as is closed I open a new RS.
    As above that takes 1-3 days now, used to be instant if done online.

    When you say call, you mean actually speak to somebody?
  • I call FD every year on maturity date and ask for the cash to be put in my account.
    Takes 2 minutes or 2 hours to appear.
    I then get put through to account closure team.
    They close the account, that takes the time.
    As soon as is closed I open a new RS.
    As above that takes 1-3 days now, used to be instant if done online.

    When you say call, you mean actually speak to somebody?

    The beauty of FD you get a real person. :D
  • I call FD every year on maturity date and ask for the cash to be put in my account.
    Takes 2 minutes or 2 hours to appear.
    I then get put through to account closure team.
    They close the account, that takes the time.
    As soon as is closed I open a new RS.
    As above that takes 1-3 days now, used to be instant if done online.

    When you say call, you mean actually speak to somebody?

    The beauty of FD you get a real person. :D
    Ah right. 3 months to go with mine but I'll remember that, thanks.
  • adindas
    adindas Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 8 December 2023 at 4:53PM
    I just consolidate my RSA, and I found out that actually Coventry First Home Saver is a very good Easy access RSA.
    - Unlimited withdrawal
    - You could add £1000 monthly
    -  It pays 5.60% for 36 months (variable). But because it is unlimited withdrawal, easy access if you find a better alternative, just withdraw it to a minimum balance.
    Have I missed something here ?? is there any better alternative out there for easy access ?? How easy it is to withdraw your money for the balance of £10k+?
    Any opinion suggestion will be very much appreciated.
  • adindas said:
    I just consolidate my RSA, and I found out that actually Coventry First Home Saver is a very good Easy access RSA.
    - Unlimited withdrawal
    - You could add £1000 monthly
    -  It pays 5.60% for 36 months (variable). But because it is unlimited withdrawal, easy access if you find a better alternative, just withdraw it to a minimum balance.
    Have I miss something here ?? is there any better alternative out there for easy access ?? How easy it is to withdraws your money for the balance of £10k+?
    Any opinion suggestion will be very much appreciated.
    This is Issue 1 @ 5.6% which is NLA.
    Issue 2 is 5.05%.

  • adindas
    adindas Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 8 December 2023 at 5:00PM
    adindas said:
    I just consolidate my RSA, and I found out that actually Coventry First Home Saver is a very good Easy access RSA.
    - Unlimited withdrawal
    - You could add £1000 monthly
    -  It pays 5.60% for 36 months (variable). But because it is unlimited withdrawal, easy access if you find a better alternative, just withdraw it to a minimum balance.
    Have I miss something here ?? is there any better alternative out there for easy access ?? How easy it is to withdraws your money for the balance of £10k+?
    Any opinion suggestion will be very much appreciated.
    This is Issue 1 @ 5.6% which is NLA.
    Issue 2 is 5.05%.

    That is correct. The one I have is Issue 1. When I opened it in Dec 2022, The interest was just 2.95%.

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