Tesco staff taking photos on behalf of parking company

nosferatu1001

Are you certain a response Wasn't sent to your junk mail?

Umkomaas

I should also point out that the PPC has not even acknowledged an appeal was submitted, so surely this is a breach of the BPA code of practice?

It's the 35 day deadline that is more critical. Where are you in that respect?

Are you sure you had no response from the BPA?  When did you write to them?  If some time ago, go back to Steve Clark and raise a formal complaint. 

steve.c@britishparking.co.uk 

Coupon-mad

Yes, so complain about them using the BPA complaints page about AOS members.

What happened when you phone Tesco HO at Dundee?  They cancel these all the time...but usually Tesco use Highview, not Horizon.   You needed to escalate the complaint way higher than Store level.

MothballsWallet

Umkomaas said:

MothballsWallet said:

NeilCr said:

twhitehousescat said:

NeilCr said:

beamerguy said:

friendlyguy said:

So since my last post I have visited this Tesco Express twice to speak to the manager again. The first time he was conveniently away and the second time I just about managed to speak to him but he did not seem interested at all. I did raise my voice but, unfortunately, there were no other customers around at the time to have much impact. In summary, this what I was told:
- he has no control over the parking fine and can't get it cancelled 
- he can't contact the parking company (Horizon) and I need to do so
- nearly 5 to 6 customers per day have reported to him not receiving the £20 discount before the £70 letter. Again he said to contact Horizon
- he could not care less if I did not shop there again

I rang Horizon and they said I should submit an appeal through their website and they will investigate. Is the following sufficient for an appeal:

Hi. I received a PCN letter in the post on xxx. The letter was in relation to an incident that took place on xxxx at Tesco Express [address]. The letter stated that a PCN was issue with discounted amount of £20 but this was never received. In fact, this is the first I have heard from Horizon or Tesco in relation to this incident. I have been into the store to speak to the manager and he has said that this is not the first time he has heard this and actually 5-6 customers per day have come into the store to complain that they too never received the £20 letter.  He advised to call you, which I did and the person I spoke to advised to submit this appeal. I would appreciate if you could please investigate why this has happened and give me a fair opportunity of the discounted amount. 

This is the route Tesco are taking proving once again that they are really not interested in customers.
As the staff are probably not registered by the BPA, the issue of tickets will not be legal and especially Horizon obtaining details from the DVLA.   You need to ask for the name of those taken photographs and if this refused, get the name of the manager who is responsible for his staff, then ask the BPA is this store registered to act for a third party, they being Horizon

Strange though, there was an advert on TV by Tesco saying they will match prices from Lidl ????   Tesco are a company losing business and clearly they don't know why.  A child could tell them ???

Think the child has pointed out to them that they and the others in the big four are losing out to the budget supermarkets Lidl and Aldi (who have been benefitting from the years of austerity). They have also been going a bit upmarket too - with wine etc. Clever marketing.

Someone at Tesco has realised that cost of shopping is a biggie for people and they are trying to get back at Lidl and Aldi where it hurts. Interesting stuff. 

Having said that this Tesco's manager's attitude, as reported, is terrible

aldi and lidl are run with minimum staff , who work very hard , they do not sulk around the car parks with cameras 

Do Lidl and Aldi use PPCs.?

Agree though about using own staff for ticketing. Not on. Our Waitrose did it when I moved down there but the confrontations were not good  for the staff. I might be wrong but have a feeling one got beaten up (that might be local pub Chinese whispers, though!)

Yes, Lidl and Aldi do use PPCs. I think Lidl use someone like Euro Car Parks (as does our local Morrisons), can't remember who Aldi use.

If exclusive store car parks:

Lidl - Athena
Aldi - ParkingEye
Morrisons - (increasingly) Euro Car Parks, but PE still operate at many. 

All these stores are very receptive to a request to have PCNs cancelled (especially, but not essentially, for genuine customers with proof of purchase) and should be the first port of call before any appeal to the PPC (provided before the deadline for the initial appeal - don't miss that). 

I should have said, sorry - our local Lidl and Morrisons are exclusive store car parks.

friendlyguy

nosferatu1001 said:

Are you certain a response Wasn't sent to your junk mail?

Yes certain. Nothing in junk mail.

friendlyguy

Umkomaas said:

I should also point out that the PPC has not even acknowledged an appeal was submitted, so surely this is a breach of the BPA code of practice?

It's the 35 day deadline that is more critical. Where are you in that respect?

Are you sure you had no response from the BPA?  When did you write to them?  If some time ago, go back to Steve Clark and raise a formal complaint. 

steve.c@britishparking.co.uk 

Appeal was submitted early March so well beyond the 35 days.

Complaint to BPA was sent via https://portal.britishparking.co.uk/compliance/LogComplaint. I will try Steve directly this time, what is his email address?

Coupon-mad

Search the forum for Steve Clark and you will find it, and what to put, and how he is likely to reply.

...thing is though...Mr Clark's email addy is in the post you quoted from Umkomaas!

Umkomaas

Complaint to BPA was sent via https://portal.britishparking.co.uk/compliance/LogComplaint. I will try Steve directly this time, what is his email address? 

Read my reply at 7:58pm, where I gave you his name - and email address!  🤷‍♂️👓 

friendlyguy

Apologies, completely missed that d'oh! Blame it on a long Sunday gardening out in the sun lol