Car Parking Partnership - Coventry Hospital - LBCCC - POPLA Appeal Rejected

Le_Kirk

MistyZ wrote: »

..... complaining is an art so give it your very best shot.

What is very relevant is that complying with the PPC's terms and conditions was absurdly difficult. People do not attend hospital appointments in order to spend hours in the car park striving to understand broken or purposefully obtuse payment methods. Yet some try very hard indeed to do so and still get a PCN. This is entrapment, it's exploitative. Give it to them with both barrels, channelling the rage and tempering it with icy politeness.

Make sure the complaint is well-structured and clear too - if PALS are over-burdened (they may well be!) - clarity may make your complaint stand out and it therefore it could be the one complaint they take a blind bit of notice of that day. Sad but true I think.

As usual sound advice from MistyZ

Half_way

Please also post your planned complaint up on here first, for checking/looking at, and suggested alterations.
Also please post the reply.
It may take a couple of complaints to get anywhere

RagingMad

Brief Update -

I called PALS and was fobbed of with an email - visitor.parking@uk.issworld.com
I was told that the Hospital (NHS Trust) don't own the land. The Land is privately owned and so is the car park.

!!!!!!!!!!

I will email the above address but i suspect it will be as much use as chocolate firegaurd.

Half_way

what did you say to PALs?

RagingMad

Half_way wrote: »

what did you say to PALs?

I called them and asked them to direct me to the right person to complain to about the car park. He pointed me to that email address. I then said that it sounds like a 3rd party services company and that i wanted to speak to someone within the Trust who is responsible for the car park. He then replied saying that the trust has set up this service to deal with all car park complaints and that all car park complaints were to be directed there. Those were his instructions from the Trust.

I then asked what the escalation procedure was if this company failed to address my complaint. He said there wasn't on. This email address is all there is. This is where i said something about the Trust being the Landowner and he said it wasn't at all. He said the Hospital buildings, Land and car park are rented.

A quick look on Wiki and the Hospital was built as a PFI . It was built by Skanska who later sold their stake to Innisfree Ltd.

KeithP

Read the NHS patient, visitor and staff car parking principles.

Particularly this bit:

Contracted-out car parking

NHS organisations are responsible for the actions of private contractors who run car parks on their behalf.

Escalate your complaint through the Trust's management.

Castle

RagingMad wrote: »

I

I then asked what the escalation procedure was if this company failed to address my complaint. He said there wasn't on. This email address is all there is. This is where i said something about the Trust being the Landowner and he said it wasn't at all. He said the Hospital buildings, Land and car park are rented.

Which makes the Hospital the leaseholder/tenant and responsible for what happens on the land.

MistyZ

KeithP wrote: »

Escalate your complaint through the Trust's management.

I agree. I'm thinking that all complaints to PALS should be combined with a complaint to the Trust's Management and refer to the most relevant sections of the Parking Principles.

What a shameful exercise in buck-passing from PALS.

RagingMad

OMG - Is this true:

The first thing to be aware of is that you have 14 days to Acknowledge the LBCCC. After that, the PPC can start proceedings without further notice, so keep the 14 days in mind, and read on....

The Letter Before County Court Claim said i had 30 Days to reply. Starting to panic now.

Le_Kirk

What or who are you quoting? If you have received a LBCCC then you should be given 30 days to respond. Sounds like typical scare tactics.