Bridemaid dress cancellation

BooJewels

Tracey_m wrote: »

Yous all need to calm down and stop being so shifty towards me!
I’ve done nothing wrong. Get of your high horses and stop trying to make out I’m lieing.

There's really no reason for that tone whatsoever - a lot of people here have given time to try and help you out - bearing in mind, that you asked! It's not our fault that you didn't get to hear what you seemingly wanted.

I'm delighted that you're going to get your gown back, but it makes me wonder why the shop didn't look at the original order at the very time your future SIL rang to cancel and ask for her deposit back. So there's clearly more to this tale than we're hearing - maybe more that you're hearing.

And your future SIL is unlikely to recoup her outlay - unless someone pays for those dresses, gets them back and can sell them - and there would still surely be a considerable loss. That's the point of a deposit and the price of pulling out of a deal. The deposit is a show of good faith that you'll complete the purchase - if you pull out, it's breach of contract and the shop gets to keep the deposit - that's its purpose.

I hope that your future family relationships can be mended as easily.

Undervalued

BooJewels wrote: »

There's really no reason for that tone whatsoever - a lot of people here have given time to try and help you out - bearing in mind, that you asked! It's not our fault that you didn't get to hear what you seemingly wanted.

I'm delighted that you're going to get your gown back, but it makes me wonder why the shop didn't look at the original order at the very time your future SIL rang to cancel and ask for her deposit back. So there's clearly more to this tale than we're hearing - maybe more that you're hearing.

And your future SIL is unlikely to recoup her outlay - unless someone pays for those dresses, gets them back and can sell them - and there would still surely be a considerable loss. That's the point of a deposit and the price of pulling out of a deal. The deposit is a show of good faith that you'll complete the purchase - if you pull out, it's breach of contract and the shop gets to keep the deposit - that's its purpose.

I hope that your future family relationships can be mended as easily.

Actually it is not quite as simple as that.

If the loss suffered by the business in the event of a cancellation is not as much as the deposit then in many circumstances the client is entitled to a refund of some of the money.

Equally, if the business loses more than the deposit, following a cancellation, then they can often claim more more money from the client.

In both cases, like most civil claims, the business has a duty to keep their losses as low as is reasonably possible. What they can't do is deliberately run the client up as big a bill as possible.

BooJewels

Undervalued wrote: »

Actually it is not quite as simple as that.

Indeed, I was over-simplifying it for the sake of brevity. I think the SIL paid more than just a deposit anyway - which I think was 25% and she had made 2 such payments, totalling 50%. So none of it is that simple - as the amount of posting indicates.

warby68

Hopefully, OP is hot footing it down to the shop right now to grab that dress before something else changes.

Maybe pay the unexpected good fortune forward as well and try and resolve the family fallout before the wedding.

Tracey_m

Quick update on the dress situation,
Got my wedding dress and veil this morning..
Bridemaids wedding are still with supplier and have not been released.
Wedding shop has told me that there supplier is in the Middle East and are being delivered in the next shipment. I did give the shop another 200pound today even thou I did not have 2.
I do think the shop has a cash flow issue as she mentioned that it was her accountant who told her to hold my wedding dress until the remaining 565 pound was paid of bridemaids dresses.. when in said she could resell the bridemaids on as she hasn’t loss anything in them at all as SIL has actually paid more than the 50% of dresses. She again said her accountant would not allow this to happen.. And her hands were tied.
I don’t think she has paid the supplier the full amount as she has told me 3 different stories.
She didn’t have the dresses
She did have the dresses
Now there I. The east coast waiting to be shipped.. all so confusing..
but main thing is I got my wedding dress and veil and I couldn’t be more happy ��

Thank you all again for your help, advice etc

hollydays

As someone who once ran a business, why should a retailer have to attempt to sell on a set of items they wouldn't normally hold in stock. You make it sound so easy, it's not that simple.

Aylesbury_Duck

Tracey_m wrote: »

Quick update on the dress situation,
Got my wedding dress and veil this morning..
Bridemaids wedding are still with supplier and have not been released.
Wedding shop has told me that there supplier is in the Middle East and are being delivered in the next shipment. I did give the shop another 200pound today even thou I did not have 2.
I do think the shop has a cash flow issue as she mentioned that it was her accountant who told her to hold my wedding dress until the remaining 565 pound was paid of bridemaids dresses.. when in said she could resell the bridemaids on as she hasn’t loss anything in them at all as SIL has actually paid more than the 50% of dresses. She again said her accountant would not allow this to happen.. And her hands were tied.
I don’t think she has paid the supplier the full amount as she has told me 3 different stories.
She didn’t have the dresses
She did have the dresses
Now there I. The east coast waiting to be shipped.. all so confusing..
but main thing is I got my wedding dress and veil and I couldn’t be more happy ��

Thank you all again for your help, advice etc

No more confusing than your convoluted family situation and all the problems that have arisen as a result, none of which was the fault of the retailer.

Sounds like you deserve each other, to be honest.

Undervalued

Tracey_m wrote: »

I do think the shop has a cash flow issue as she mentioned that it was her accountant who told her to hold my wedding dress until the remaining 565 pound was paid of bridemaids dresses.. when in said she could resell the bridemaids on as she hasn’t loss anything in them at all as SIL has actually paid more than the 50% of dresses. She again said her accountant would not allow this to happen.. And her hands were tied.
I don’t think she has paid the supplier the full amount as she has told me 3 different stories.
She didn’t have the dresses
She did have the dresses
Now there I. The east coast waiting to be shipped.. all so confusing..

It is not her accountant's place to "allow" or not allow anything! She pays him to do a job and give advice.

All that matters in this is that she operates within the law and in accordance with any lawful contract agreed between you. The rest is just hot air!

You have apparently now got your dress, which is great. Personally I would take proper advice about what, if anything, you still owe her. If that is less than any remaining direct debits then I would cancel them and send a cheque in full and final settlement of any outstanding balance.

With the greatest possible respect, some of what you have posted on here as the "advice" of Trading Standards or the solicitor you said you spoke to seems at odds with the legal position (as well as can be established from this somewhat confusing thread). Do please make sure that you get any advice from a proper source, that they have all the facts and that you fully understand what they have told you.

How you sort out the family tangle with the estranged sister in law heaven only knows!

Tracey_m

I have asked for someone to explain how I post photos on this and I can show the emails and messages.. Regradless what you think is truth or not. I’ve no reason to hold anything bk. All i was doing was relaying bk what I was being advised and told to do.. to be fair and could not care less as I have my dress and veil which my father paid for.. again for the 10,000th time the bridemaids dresses are nothing to do with me. There in my SIL name..
so anything from here on is hot air to me, nothing to do with me and whatever you want to write or say now is irrelevant to me as I only wanted advice about my wedding dress and I’ve got it now..

Thank you and enjoy your weekend.. good bye!

Aylesbury_Duck

Tracey_m wrote: »

I have asked for someone to explain how I post photos on this and I can show the emails and messages.. Regradless what you think is truth or not. I’ve no reason to hold anything bk. All i was doing was relaying bk what I was being advised and told to do.. to be fair and could not care less as I have my dress and veil which my father paid for.. again for the 10,000th time the bridemaids dresses are nothing to do with me. There in my SIL name..
so anything from here on is hot air to me, nothing to do with me and whatever you want to write or say now is irrelevant to me as I only wanted advice about my wedding dress and I’ve got it now..

Thank you and enjoy your weekend.. good bye!

I'm glad you took the trouble to type all this out to show how bothered you aren't. :rotfl: