Regular Savings Accounts: The Best Currently Available List!

veryintrigued

castle96 wrote: »

Is someone putting together a formal complaint letter and a letter explaining 'our' interpretation of their T&Cs ? Maybe we should all use the same one (if it comes to it)

!!!!!!

EachPenny

We are currently listening to our customer feedback and taking that on-board. Once we have done this we will be in a position to let you know what actions will be taken.

Are you sure they are genuine emails?

If so, then the first thing is to ensure Ford get 'customer feedback' to take on board... which would be along the lines of "can you explain your position based on the T&C's you published and asked us to read before opening accounts with you".

castle96

What was his middle name ?

ThriftyFelicity

castle96 wrote: »

What was his middle name ?

Holy :rotfl::rotfl::rotfl:

EachPenny

veryintrigued wrote: »

!!!!!!

What, he's putting a standard letter together for us? That should help.

veryintrigued

castle96 wrote: »

What was his middle name ?

I think the 'H' stood for 'Hembarrassing' in this particular tale.

castle96

"Be prepared" - Baden-Powell... middle names...
Lieutenant General Robert (Stephenson Smyth) Baden-Powell,

was just thinking ahead. There are some on here who have screen-shots, etc, plus brilliant explanations of the grammer (sic grammar) they used... just saying

EachPenny

The reason I asked if the emails were genuine is this -

"Unfortunately, we are not able to facilitate customers to have multiple Regular Saver accounts."

-sounds like the kind of poor language that phishing emails use.

Clearly Ford can facilitate customers having multiple Regular Saver accounts - whether they want to or not is a different question.

castle96

yes genuine. Recieved via SM

veryintrigued

EachPenny wrote: »

Are you sure they are genuine emails?

If so, then the first thing is to ensure Ford get 'customer feedback' to take on board... which would be along the lines of "can you explain your position based on the T&C's you published and asked us to read before opening accounts with you".

This gets funnier.

You suggested to another forumite they should take a 'risk' in opening multiple accounts two days ago even after it had been pointed out to you the wording in the T&Cs.

Even at this point you were positioning yourself for complaining by interpreting them daftly (even before advisors added confusion to other customers by advising them wrongly).

This really is so,so sad.

Presumably Ford will have a record of each individual they've communicated with.