PayPal

born_again

KaTe wrote: »

From my debit card linked to PayPal.

Right so tell your bank this is fraud and not made by you. If they say no, then raise it as a complaint.

They will stop your debit card and report it as fraud to paypal. Paypal then have the chance to prove it is you.
Ip address is not enough as most isp's do not have fixed ip's.
I have seen paypal come back with ip's but they will also supply the name of the person ordering the goods.

Uxb1

When Paypal say they have tracked the IP address what they mean is that Paypal have seen that the IP address from which the disputed transaction was made was the same IP address that previously had been used from the same paypal account to make previous transactions which are not in dispute by yourself.

Now the IP address that is for the home router/gateway which is allocated by your ISP to it when you connect and not for any of the devices connected to the router (wired or wifi).
The exact device which was connected to that router from which the transaction originated is often more difficult to determine, though there are techniques such as browser imprinting which can sort of determine whether the same device was likely to have been used by the nature of which addons/fonts/win or OS version and so on are installed in the browser.

So Paypal think they are on solid ground that the transaction originated from your home router, and by inference done by you or by someone at property who has access to your paypal account.
So as already suggested do you know anyone who lives in Dagenham who has visited your property and been given the wi-fi passcode and who might have seen/had access to you paypal account password.

colsten

KaTe wrote: »

The only link I can possibly come up with is that we (OH was sitting right beside me - IT illiterate before anyone says it was him) had been on the retailers website that day looking at wellies.

That's an important piece of information in the jigsaw. How can you be certain that the IT illiterate husband hasn't inadvertently bought a pair of wellies, to be collected from the retailer?

KaTe

I know absolutely no one in Dagenham what so over. I have a very small family and social network and very rarely have visitors to the house, apart from family. OH, as previously stated, is IT illiterate and cannot even switch our pc on let alone get access to anything. Daughter is squeaky clean also. It really doesn’t make any sense at all. No one I or my family know has any knowledge of my PayPal account. I’m waiting to hear back from the retailer who I hope will be able to trace the transaction back to the culprit via the invoice number.

KaTe

The only way that is relevant would be if it’s possible to track exactly where I have been on the retailers website. You’re being obtuse now. Incidentally, I bought the goddam wellies from Amazon that very evening.

KaTe

The transaction details on my PayPal account clearly state that delivery was to be made to an Asda store in Dagenham.

tempus_fugit

KaTe wrote: »

Correct, At the very least my IP address has been mirrored somehow which is beyond my comprehension. I’m McAfeed up to the hilt via my ISP. The only link I can possibly come up with is that we (OH was sitting right beside me - IT illiterate before anyone says it was him) had been on the retailers website that day looking at wellies.

So what you are saying is that you were looking at a retailer’s website on a particular day, and then an item was bought on that same website via your paypal account and, according to paypal, through the same IP address as previous purchases that were made by you. I’m sorry but it’s just too coincidental that someone would have done this independently of your browsing of the website on exactly the same day using your account and your IP address. It’s obviously something that has happened from within your home or somehow there has been a security breach that has been exploited by someone that same day. However, as there do not seem to have been any other such transactions I would discount that last one, and someone has, either inadvertantly or not, ordered something using your device and account. How the Dagenham address got in there is a mystery but that doesn’t mean that the above is not what has happened. At this point in time and with the info provided, it has to be someone in your household and that has access to your account on the retailer’s website and your paypal account, and that’s what paypal have obviously decided too. If you want to dispute it you are going to have to come up with some more info/evidence, and if you don’t have that then I don’t fancy your chances of getting this reversed, unfortunately.

soulsaver

This story is still unclear:
You bought wellies from Amazon with OH in the room using your PayPal account.

You got an email acknowledgement from Amazon for that order?. And an email notification from PayPal paying for it?

Did the 'scam' order have the same acknowledgements? If not, you should be majoring on that issue with both Amazon and PayPal.

Is the scam order included on the legit emails, by any chance?

sausage_time

I'm with born again. The wellies are a red herring.

born_again wrote: »

Right so tell your bank this is fraud and not made by you. If they say no, then raise it as a complaint.

They will stop your debit card and report it as fraud to paypal. Paypal then have the chance to prove it is you.
Ip address is not enough as most isp's do not have fixed ip's.
I have seen paypal come back with ip's but they will also supply the name of the person ordering the goods.

meer53

The OP says the order was for a Nike Jumper ?