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I really need help

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  • CardewCardew Forumite
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    The Economy 7 times vary by area and not company. So you need to be sure you have the correct times.



    To further complicate matters the change from off-peak(E7) supply to daytime supply can be done remotely or on your meter. In the latter case the time alters by an hour when the clocks go backwards and forwards between British Summer Time(BST) and GMT.
    Disclaimer! I don't know the position on PAYG meters.
  • I have rung them many times and they say it’s 12am-7am I still really don’t understand I turned 2 of my storage heaters off yesterday at the wall that was my bedroom ones they only heated a a few hours a day but no difference over night on the electric....it’s still taken just as much electric so maybe it is something to do with the hot water tank as there’s definitely no 2nd switch. Thank you for trying to help me it’s really annoying me as nothing seems to be straightforward in this place
  • edited 17 December 2019 at 12:01PM
    textertexter Forumite
    36 Posts
    edited 17 December 2019 at 12:01PM
    Kerry1977 wrote: »
    Hi I just moved into a ground floor flat 2 bedrooms. It’s all electric and has storage heaters (new style) I’m on a prepayment meter but it’s costing me 10 pounds a day. They say there’s no debt on the meter.. but how can I be using that much. I haven’t even got my cooker or washing machine plumbed in yet so haven’t used my tumble drier either, I’m on the safeguard economy 7 tariff with British Gas.. I’m using 4 storage heaters 2 small 2 bit bigger is this right? I really can’t afford this. Any advice is appreciated..

    I don't think I've ever seen a 2 bedroom flat with 4 storage heaters fitted in. Is it particularly large?

    Usually there are 2 storage heaters in a 2 bedroomed flat. One is invariably located in the living room, and the other either in the master bedroom or the hallway.

    Occasionally a third storage heater is fitted, and that will usually be located in either the hall (if one is not already located there) or the other bedroom.

    But I have never seen one with 4 night storage heaters fitted.

    Anyway, forget about the cost. Please refer to your meter and tell us how many units you consume per day on the low rate.

    The issue with just saying it's £10 per day, and implying that is nearly all used at low rate, is that even accepting you have 4 storage heaters, that would be an average of £2.50 per heater.

    If we were to assume all heaters were 3kW rated, despite you indicating a couple were smaller, and assuming they were using 3kW for every hour of the low rate (7 hours) that would be 21kWh per day per heater.

    At 10p per kWh at low rate (you really should not be paying any more than that) you would still be 4kWh per heater per day short. i.e. atotal of 16kWh unaccounted for

    But the heaters will NOT consume full power for the full 7 hours, so even more electricity appears unaccounted for on your version of events.

    So please, let us know how many kWh are consumed at low rate.
    e.g. take a low rate meter reading now, and another the same time tomorrow, and let us know what they are :)

    A|nd then you will need to uncover what else is consuming a considerable quantity of electricity at your address.
  • Gerry1Gerry1 Forumite
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    Kerry1977 wrote: »
    I am so dumb I don’t know what I’m looking for can I post a picture of the tank on here? British Gas say I am on economy 7 the safeguard tariff 12am-7am off peak time. I honestly don’t know anything about boilers etc I’ve always had gas apart from when a lot younger and I had the old grey storage heaters and I had a normal hot water switch and an immersion switch. So I’m sorry I can’t give much info but there’s definitely no 2nd switch. Am I better off asking my housing officer to send someone round to tell me what’s what and change from British Gas to another supplier?
    Yes, it might be useful for someone to check and explain the immersion heater wiring. However, as you're clearly au fait with computers there's no reason why you shouldn't use some price comparison websites to switch to a better tariff by yourself. Try the Cheap Energy Club.

    There are two possibilities:-

    1. A tank with ONE immersion heater will probably look something like this. You can see the red cover for the single immersion heater at the top. Ideally it should be be switched on automatically overnight by the E7 meter and have a bypass switch for expensive daytime use if you've run out of hot water.

    2. A tank with TWO immersion heaters will look something like this cutaway. The lower heater should be switched automatically by the E7 meter; if it is supplied via a switch next to the tank, leave it permanently on. The supply to the upper heater will remain live 24/7, and you should leave it permanently OFF: only switch it on for expensive daytime use if you've run out of hot water.

    It sounds like you may have just one immersion heater. Start by leaving it switched off; if the water goes cold the next day then you will always need to switch it ON at midnight and OFF when you get up, or ask the housing officer to get to have a timeswitch installed next to the meter or get the wiring changed.

    Make sure you take meter readings every month so that you know your annual consumption in kWh. This will help you to compare tariffs and make sure you're always on the cheapest, preferably on a credit meter.

    Make sure your storage heaters are programmed correctly and that you don't use the expensive Boost setting. The instructions can be found here.

    BTW, next time you start a thread, use the main Energy site, not this Other Fuels site !
  • Have you found out yet if you can get on a single rate with one of the suppliers?
    Blackpool_Saver is female, and does not live in Blackpool

  • Gerry1Gerry1 Forumite
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    Have you found out yet if you can get on a single rate with one of the suppliers?
    With four night storage heaters, that would be utterly disastrous ! rolleyes.gif

    In the absence of gas, Dimplex Quantum heaters on Economy 7 is the least worst option.
  • matelodavematelodave Forumite
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    Is the collective wisdom of this thread convince that the OP has actually got storage heaters and not ordinary convectors or even worse Fischer.Rointe etc.

    There's a lot of speculation but we aren't even ever so sure if they are using gas or leccy, which tariff they are on and lots of other info

    Trying to get definitive info is a bit like pulling teeth especially when the OP is fixated on cost and not consumption

    We really need to see a piccy of the cylinder and the heaters or info from the rating plate from each heater (manufacturer, model number, wattage)
    Never under estimate the power of stupid people in large numbers
  • Gerry1Gerry1 Forumite
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    matelodave wrote: »
    Is the collective wisdom of this thread convince that the OP has actually got storage heaters and not ordinary convectors or even worse Fischer.Rointe etc.
    Yes ! See below.
    Kerry1977 wrote: »
    Hi yes they are the dimplex quantum storage heaters.
    matelodave wrote: »
    There's a lot of speculation but we aren't even ever so sure if they are using gas or leccy
    Kerry1977 wrote: »
    It’s all electric
    matelodave wrote: »
    There's a lot of speculation but we aren't even ever so sure if they are using gas or leccy, which tariff they are on
    Kerry1977 wrote: »
    I’m on the safeguard payg tariff British Gas
  • Sorry but to the last person that wrote do I even know what heater I have. Matelodave Yes I have stated I have dimplex quantam storage heaters. I have said what tariff I am on I’m on British Gas safeguard tariff Payg, yes it’s economy 7. I have said the whole place is electric, no gas here at all... I don’t see how asking me is like pulling teeth I’ve never used this site before I’ve never used storage heaters before some people mentioned there could be a 2 switch to to hot water tank I can’t find one anywhere. There is one switch that says hot water.... I have put in the messages I don’t know anything about these types of things. I asked can I post pics on here no one answered. As I said I’ve never used this site......And also to texter there are actually 6 heaters in this flat one in every room apart from bathroom, I now only have a couple on and it doesn’t seem to of changed the amount of electric used, yes matelodave I will mention the cost etc as I’m just at home alone a disabled person who can’t work so the cost is important to me as I just can’t afford this. I only moved in 2 weeks ago and I have put 170 pounds on my key meter and I don’t have much left. So I was just trying to get some help. I don’t see why you have been rude towards me. If u want pictures of the hot water tank my meter the heaters just say as I’m willing to send them I just don’t know how as I’m not used to this site.
    Sorry Gerry1 for starting a thread in the wrong place. As I’ve said I have never used the site. I was just looking for a bit of advice. As British Gas sound more dumb than what I obviously am. Thank you for your help to the people who weren’t rude. Well that’s everyone apart from matelodave....
  • matelodavematelodave Forumite
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    I apologise, for some reason your thread ended up with this reply rather than the one I was responding to.

    I don't know what went wrong

    regards

    Dave
    Never under estimate the power of stupid people in large numbers
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