Le creuset discount on website

etk

RE the TOC conversation above, here is their relevant TOC:

"OUR CONTRACT WITH YOU
2.1 - How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 - If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
2.3 - Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order."

Note that point 2.2. gives them the right not to accept an order, but does not give them the right to cancel or amend an order they have already accepted. Going by points 2.1 and 2.3, it seems to me that they have indicated that they have accepted the order and should stand by it.

KatrinaWaves

All contracts have the right to be cancelled if there is an obvious mistake. Was the website advertising a BOGOF offer anywhere? A two for £x offer anywhere?

When you browsed the website you were expecting to buy these items at 30% off, which I am sure they will honour. You were not expecting them at upwards of 75% off.

I am not blaming you for chancing your arm, I would have as well. but they have caught it, and you cannot force a company to sell to you way underpriced because an offer glitched on their site. I am not sure why you think they lack integrity when you are trying to force them into an offer they never intended to offer, and you know this.

ETK you are expecting them to honour an almost 80% discount which was not advertised anywhere. Why are they the ones who lack integrity and professionalism? You ordered on the 9th. It is now the 10th, yet you are saying they havent acted quickly enough, and should have cancelled at an earlier stage?

Aylesbury_Duck

^^ This. You came close to getting a bargain but they've spotted their error. You were prepared to pay at the original discounted price so you're no worse off.

Fight them on it if you wish, but I suspect a charm offensive might yield a result where 'fighting' won't.

339lewis

Well I’m gonna chance my arm too. Sure most would at the end of the day we all like a bargain. I’ve had the same reply ETK so far. Contract is clear enough to be fair. Happy to just see what reply I get.

etk

Well put Aylesbury, I think you are right that a charm offensive is likely the best strategy—I need to tone down my grumpiness about this whole thing. Anyway, we'll see what happens whenever we can finally get through to someone...

unholyangel

etk wrote: »

Note that point 2.2. gives them the right not to accept an order, but does not give them the right to cancel or amend an order they have already accepted. Going by points 2.1 and 2.3, it seems to me that they have indicated that they have accepted the order and should stand by it.

Even if it did give them the right to cancel orders they had already accepted, it would likely be an unfair term as it would have the effect of being binding on the consumer while not being binding on them - which goes against the general principles of contract formation and also unfair terms legislation (for consumer contracts).

born_again

etk wrote: »

RE the TOC conversation above, here is their relevant TOC:

"OUR CONTRACT WITH YOU
2.1 - How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 - If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

2.3 - Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order."

Note that point 2.2. gives them the right not to accept an order, but does not give them the right to cancel or amend an order they have already accepted. Going by points 2.1 and 2.3, it seems to me that they have indicated that they have accepted the order and should stand by it.[/QUOTE]

And the bit you missed from their T/C..
https://www.lecreuset.co.uk/terms-conditions

11.2 What happens if we get the price wrong. Due to the large number of products on our site it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error we will normally, at our discretion, either contact you and give you the option of reconfirming your order at the correct price or cancel the order, or reject your order and notify you of the rejection.

unholyangel

born_again wrote: »

And the bit you missed from their T/C..
https://www.lecreuset.co.uk/terms-conditions

Given they say they will either contact you and ask you to reconfirm or reject your order, that would imply its prior to them accepting - because you can only reject an offer if you haven't accepted it.

CakeCrusader

I've ordered loads from Le Creuset, it's a good company. Payment. Although it shows as gone from your bank account/credit card right away, it's likely just to be a pending payment. I placed an order on the 6th, my card was debited on the 7th, the same day I received the shipment email. Legally, they probably hadn't taken your cash when you placed your order so I don't think you have a leg to stand on. You found a way to circumvent their deals so that you could pick up items for really cheap and they picked up on it. You can't really expect them to honour this.

etk

Well they haven't replied beyond that initial email, but we did receive the pots today. I think that means we are in the clear then?