Returning tv to very

Wendy7

Sitting back from tv 10ft

Wendy7

Yes maybe it’s not setup correctly.But my son who is technical has always setup our tvs and we have never had problems before.
I understand TVs are different and maybe it needs some tweaking but I don’t think this is the case.

Wendy7

I did say the tv is not of satisfactory quality,but the lady I spoke to just kept repeating if I have turned tv on than it can not be returned.
Just seems unfair to me.

BoGoF

10ft is knowhere near far enough away for a screen that size. You failed to do your research and sounds like buyers remorse. Unless you can show it's faulty then you are going to have problems returning what is now a used tv.

Swipe

If you bought it online you have 14 days distance selling return window from the moment you received the TV, opened or not. The only exemptions are CDs, DVDs or software if the seal has been broken on the wrapping, perishable items, tailor-made or personalised items.

[Deleted User]

Swipe wrote: »

If you bought it online you have 14 days distance selling return window from the moment you received the TV, opened or not. The only exemptions are CDs, DVDs or software if the seal has been broken on the wrapping, perishable items, tailor-made or personalised items.

That is exactly what I thought. Unless the law has changed recently

Wendy7

So if this is correct that I have 14 days returns window,would this still apply even though it states on verys website that tv once connected cannot be returned.
This is what it says on website Non returnable under our Approval Guarantee, once installed or connected. Your statutory rights are not affected.
This is verys returns policy
Our 28 Day Approval Guarantee
We will replace or refund most goods provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact. Our Approval Guarantee does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returns are free under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.

Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us if you cancel under these Regulations. If you use our courier to return the goods, you will be responsible for the cost of the return. In such cases, we will deduct the delivery charge from your refund so that you do not have to make a further payment of the collection charge. Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.
Any advice appreciated.Thank you

[Deleted User]

Yes that's right

https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

bris

_shel wrote: »

That is exactly what I thought. Unless the law has changed recently

I take it you didn't read my post then?

baza52

BoGoF wrote: »

10ft is knowhere near far enough away for a screen that size. You failed to do your research and sounds like buyers remorse. Unless you can show it's faulty then you are going to have problems returning what is now a used tv.

rubbish
Look up viewing distance for 4k screens then come back here with ideal distances