Energy: Find the cheapest supplier & earn cashback

maxmiler

British_Gas_Rep_Matt wrote: »

Hi maxmiler, I see you've already been chatting with our Collective Tariff Team and I'm sorry to hear you're still having trouble submitting readings. I'm sure we can sort this out. Please pop your details on an email to [EMAIL="talktous@britishgas.co.uk"]talktous@britishgas.co.uk[/EMAIL], including your MSE username & MSE Forums in the subject heading, I'll chase this up. Cheers, Matt

Hi Matt,

I've just sent an email to you.

Cheers

Jeff

lindamorrisonslt

Found SO Energy to be the cheapest supplier after entering usage details through this site. Was transferred to their website where I would be told it would take 5 minutes to switch. After attempting to complete all their required registration information and giving up and phoning them instead they told us that they couldn't switch us as the meter details were not updated on the national database. Sainsburys Energy - our current supplier then sent us the print out from XServe which would appear to be the national register of energy providers showing all our information accurately and correctly. SO Energy said this was not sufficient and they could not switch us as 'the big 6' have a different way of recording information that makes it almost impossible for small companies to switch people away.
2 Hours later we gave up - absolutely dreadful experience! Then went to the next supplier on the list - Flow Energy - was signed up and sorted in 5 minutes - beware!!!!!

momist

lindamorrisonslt wrote: »

- Flow Energy - was signed up and sorted in 5 minutes - beware!!!!!

Yep. I've been with Flow now for quite a long while, and I'm very happy with them. They have voluntarily moved me to a lower tariff, and last time I looked the tariff I'm currently on is only £20 more than the cheapest for me (someone I moved away from because of their poor service). :T

JenniferK

maxmiler wrote: »

Today (28th) I received an email from BG saying that because of "technical problems with our website", my meter reading (for electricity) that I entered on the 26th could not be processed. But I could "try to resubmit your reading in 24 hours" or "call our automated phone line".

So I called the automated line, and entered my customer reference number and stated my name as requested.
However, then the voice told me that there were no staff available and I should call Monday to Saturday within certain times. So much for an automated service.


Max

I see that I am not alone with problems with British Gas and have the same problems. I'm beginning to regret the switch to them.

My supply was supposed to start on the 25th February. This morning I find that it has not transferred as I am still being billed by my previous supplier. Bet British Gas still want to collect payments from the 25th February through.

Regretfully, I have had to submit a formal complaint to BG.
Looks like I'll be on the phone to them again tomorrow.

MSE_Dan_L

JenniferK wrote: »

I see that I am not alone with problems with British Gas and have the same problems. I'm beginning to regret the switch to them.

My supply was supposed to start on the 25th February. This morning I find that it has not transferred as I am still being billed by my previous supplier. Bet British Gas still want to collect payments from the 25th February through.

Regretfully, I have had to submit a formal complaint to BG.
Looks like I'll be on the phone to them again tomorrow.

Hi Jennifer

Hopefully British Gas will be able to help you with this. I would just flag that the assumption that the switch hasn't completed because your old supplier is still charging you isn't quite right. Many suppliers will continue to take your direct debits until your final bill has been calculated (which can take a few weeks after the switch has completed).

If you call BG's collective team on 0800 975 9712 it should be able to help with this one.

British_Gas_Rep_Jamie

JenniferK wrote: »

I see that I am not alone with problems with British Gas and have the same problems. I'm beginning to regret the switch to them.

My supply was supposed to start on the 25th February. This morning I find that it has not transferred as I am still being billed by my previous supplier. Bet British Gas still want to collect payments from the 25th February through.

Regretfully, I have had to submit a formal complaint to BG.
Looks like I'll be on the phone to them again tomorrow.

Hi Jennifer, this certainly doesn't sound right. Has your new supplier sent you a final bill to pay or have they still got an active gas & elec account for you? I appreciate that MSE Dan has already given you our Collective Switch teams direct number & you're looking to raise a formal complaint. You can view our full complaints handling process at: http://www.britishgas.co.uk/help-and-advice/contactus-personal-details/complaints.html

However, if I can intervene & help at all please email me directly at talktous@britishgas.co.uk Please include your full address & any reference number given. Please also quote your MSE Username and MSE Forums in the subject heading & I'll be happy to lend a hand. Cheers, Jamie.

JenniferK

British_Gas_Rep_Jamie wrote: »

Hi Jennifer, this certainly doesn't sound right. Has your new supplier sent you a final bill to pay or have they still got an active gas & elec account for you? I appreciate that MSE Dan has already given you our Collective Switch teams direct number & you're looking to raise a formal complaint. You can view our full complaints handling process at: http://www.britishgas.co.uk/help-and-advice/contactus-personal-details/complaints.html

However, if I can intervene & help at all please email me directly at [EMAIL="talktous@britishgas.co.uk"]talktous@britishgas.co.uk[/EMAIL] Please include your full address & any reference number given. Please also quote your MSE Username and MSE Forums in the subject heading & I'll be happy to lend a hand. Cheers, Jamie.

No my old supplier has not sent me a final bill - they still have me as an active customer and have sent me a continuing bill with new estimated readings because British Gas have not completed the transfer that was supposed to have been completed on the 25th February.

I have now submitted a formal complaint to British Gas (Acc No: [FONT=&quot]851005617081)
[/FONT][FONT=&quot][FONT=&quot]My understanding is that British Gas [/FONT]is responsible for all aspects of the transfer. I am afraid that they have failed miserably and as a result I am now having to spend time sorting out this[FONT=&quot].[/FONT] [/FONT]

misselvis

Hello I was just wondering how I go about requesting my MSE cheap energy club badge. Due to signing up with the club switched over to the CO- OP good savings but terrible customer service and switching process. Now have received the reminder about switching and considering going over to SSE. Fingers crossed.

jsinc

Are energy firms open to haggling/price matching?

Currently on npower feel good fix may 17 and there's another collective deal offered with SSE (not via MSE & not sure about posting links so won't) that's cheaper than all others for me.

Think I'll try anyway. Nothing to lose.

System

jsinc wrote: »

Are energy firms open to haggling/price matching?

Currently on npower feel good fix may 17 and there's another collective deal offered with SSE (not via MSE & not sure about posting links so won't) that's cheaper than all others for me.

Think I'll try anyway. Nothing to lose.

n

And there is nothing to gain. Under the terms of their supply licences, gas and electricity suppliers are not allowed to do 'deals' to keep customers. Each supplier is allowed to offer 4 tariffs. These tariffs appear on the suppliers' and comparison sites. The only discounts permitted are for dual fuel and online billing.

If you call CS and they say 'we will only charge you £55 per month compared to £75 with X' then CS may not be using the same annual projections. Remember, when you are 'hooked' they will charge you for all energy used at the agreed tariff.

My advice is use a comparison with your annual usage in kWhs per year. This will give you the most accurate comparison. If you want to pay less, then choose separate suppliers for gas and electricity.