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Consumerist

British_Gas_Rep_Jamie_Lee wrote: »

. . . can you also include your MSE name on the subject line.

I'm not sure what purpose that would really serve except to allow BG to identify you personally when posting on here. Why do you keep asking for this?

British_Gas_Rep_Jamie_Lee

Consumerist wrote: »

I'm not sure what purpose that would really serve except to allow BG to identify you personally when posting on here. Why do you keep asking for this?

Hi Consumerist, this is so we can link the enquiry & address details together so we can resolve this. Thanks, Jamie-Lee

lanstrom

Well so much for a 17 day switch ! I am up to 31 days now (or 21 working days).

British Gas say they still haven't received a transfer meter reading so they can't complete the switch. I have no idea why OVO would take so long to provide them with one. I give my readings every month without fail and am in credit £255 so they really have no excuse for delays.

Also, the BG rep said they hadn't received my opening readings from myself which is wrong because I filled in the form using the link they sent me in a welcome email to give my readings.

First impressions with BG = Not Good

Lets just hope these are teething problems or maybe just down to the sheer bulk of people switching due to Martins excellent deal.

lanstrom

Well this is what British Gas said ...
"I can see that we've taken over the supply on 5 March 2016 but have not received confirmation of the opening readings from your previous supplier."

So I phoned OVO and they have said that is totally wrong as they don't supply opening readings and its up to BG to accept an opening reading off me and then pass it on to them. Apparently it then has to go to a 3rd party who verify that the readings are within the expected range (and make sure there is no tampering etc of numbers).

I hope British Gas are not going to start lying to me !

The guy from OVO said that once the opening readings have been agreed it can still take 2-6 weeks to complete a transfer, however 2 weeks is usually enough.

System

lanstrom wrote: »

Well so much for a 17 day switch ! I am up to 31 days now (or 21 working days).

British Gas say they still haven't received a transfer meter reading so they can't complete the switch. I have no idea why OVO would take so long to provide them with one. I give my readings every month without fail and am in credit £255 so they really have no excuse for delays.

Also, the BG rep said they hadn't received my opening readings from myself which is wrong because I filled in the form using the link they sent me in a welcome email to give my readings.

First impressions with BG = Not Good

Lets just hope these are teething problems or maybe just down to the sheer bulk of people switching due to Martins excellent deal.

There is something not right here. Seventeen day switching is an unenforceable OFGEM target. The supplier's licence condition is 35 days from the date of application to switch.

Be that as it may. I do not understand why BG is waiting for a meter reading from Ovo. The 'gaining supplier' is responsible for managing all aspects of the switch which includes asking you for a meter reading. Thi reading/s are then passed on to an independent third party for review and then passed to the gaining and losing suppliers as opening and closing readings, If the reviewed readings are outwith the dispute guidelines, then a final bill is raised and your new account is set up. if there is an issue with Ovo, then speak to the BG transfers team and get them to sort it out.

British_Gas_Rep_Jamie

lanstrom wrote: »

Well so much for a 17 day switch ! I am up to 31 days now (or 21 working days).

British Gas say they still haven't received a transfer meter reading so they can't complete the switch. I have no idea why OVO would take so long to provide them with one. I give my readings every month without fail and am in credit £255 so they really have no excuse for delays.

Also, the BG rep said they hadn't received my opening readings from myself which is wrong because I filled in the form using the link they sent me in a welcome email to give my readings.

First impressions with BG = Not Good

Lets just hope these are teething problems or maybe just down to the sheer bulk of people switching due to Martins excellent deal.

Hi lanstrom, sorry to hear of the conflicting information you've been given regarding your transfer to us on the Collective Switch Tariff.
It's always the responsibility of the new supplier to update the transfer meter reading, we’ll then send this onto you previous supplier to close everything down at their end. This is sent via the industry & can take a few weeks. The 17 day switch is regarding starting supplying your energy, with your supply start date of 5 March. It however can take a few weeks for all the meter details & readings to get updated. It sounds like everything’s in hand & all will be updated shortly. Cheers, Jamie.

maxmiler

footyguy wrote: »

In regards your gas, as long as the old supplier has been informed of the intention to switch supplier (e.g. by the new supplier), then you should continue to be charged at the existing tariff and not on the suppliers standard variable tariff (time limits apply - I think you have another 4 weeks for the switch to actually complete)

On my gas supply, I checked with the previous supplier and I'm now on their standard energy plan, which is 29% higher than last week, and 50% higher than the one that I should be on by now with BG.
With the switch a few years ago that I mentioned it was stated in the contract that if I told them on a particular day that I was switching, then the tariff would continue until the switch completed.
However, I can't find anywhere now within this switch where it states that the old tariff should continue if a switch is in progress.

sandyl_2

To add to the debate, I have been in dialogue with BG for the last 2 weeks trying to get the gas account running. Electricity went smoothly but nothing regarding gas (no request for a meter reading).

When I emailed BG, I got all sorts of answers with the latest being that they did not have my meter number and asked that I provide this and that they would set up the account for me. Why they couldn't get this from my previous supplier, I have no idea. In any case, I have yet to receive a response as my account still shows no gas account set up. I have sent yet another email advising them that I will make a formal complaint if my account is not set up by the end of business on the 18th of this month.

I have always avoided BG because of their bad reputation and just wish that I had done so this time. Hopefully it will be resolved but am becoming more and more disillusioned. :mad:

British_Gas_Rep_Danny

sandyl wrote: »

To add to the debate, I have been in dialogue with BG for the last 2 weeks trying to get the gas account running. Electricity went smoothly but nothing regarding gas (no request for a meter reading).

When I emailed BG, I got all sorts of answers with the latest being that they did not have my meter number and asked that I provide this and that they would set up the account for me. Why they couldn't get this from my previous supplier, I have no idea. In any case, I have yet to receive a response as my account still shows no gas account set up. I have sent yet another email advising them that I will make a formal complaint if my account is not set up by the end of business on the 18th of this month.

I have always avoided BG because of their bad reputation and just wish that I had done so this time. Hopefully it will be resolved but am becoming more and more disillusioned. :mad:

Hi sandyl,

Let us take a look at this for you and get to the bottom of what's happening. Please either call in on 0800 975 9712 or email your details to talktous@britishgas.co.uk.

We'll make sure we get the answers you need.

Cheers, Danny

sandyl_2

British_Gas_Rep_Danny wrote: »

Hi sandyl,

Let us take a look at this for you and get to the bottom of what's happening. Please either call in on 0800 975 9712 or email your details to [EMAIL="talktous@britishgas.co.uk"]talktous@britishgas.co.uk[/EMAIL].

We'll make sure we get the answers you need. Let's hope that I don't have to wait 48 hours as stated in the auto response.

Cheers, Danny

Hi Danny,

I have forwarded my emails to you in the hope that you can resolve this as soon as possible. I'll update the forum as and when.

Regards,

Sandyl