Energy: Find the cheapest supplier & earn cashback

slinga

My energy useage is low as well, less than £400 pa because I'm away during most of the winter.
BG were fine with customer service and I wouldn't have switched except that saving £155 seemed a good deal.
i didn't know SE were part of BG and wonder why BG don't just lower their tariffs instead of starting another Utility Company.
There didn't appear to be a company where overall cost was low without the standing charge.

boobbby

This forum seems very quiet. I moved to the co op on the suggestion of the energy club. That was 3 months ago and still the co op web site is not working properly so looks like it was not the best decision I have ever made. Maybe before it is suggested we move suppliers it should be pointed out the poor customer service it will entail

Consumerist

I think all the movers and shakers have done most of their movin' and shakin' and are now licking their wounds on the realisation that they have bitten off more than they can chew.

Then there is the Co-op's IT problem. Frankly, inexcusable that the new system clearly wasn't properly tested before going live. This shows utter contempt for its customers (including me).

Recently, I entered meter readings online and received a statement based on those readings a few days later. Perhaps their system is improving.

It will likely cost you £60 to disembark the Co-op ship so I would suggest biding your time for now unless you can save more than the £60 - and that is unlikely, I think.

I did find the initial re-registration and log-in a bit of a nightmare but got there in the end. Perhaps keep trying for now. You need to register both yourself (as a customer) and then your account before you can use the online service.

Have you received an email giving you your new account number?

boobbby

I agree with all the above. I think I was one of the lucky ones and managed to get an account number fairly quickly although I had to use customer services as the online was rubbish. I have just used the site and it is still not working that well although I think my bill was about right They guessed (estimated) my usage and although it is wrong they seem to be using the initial readings I gave them when I joined so as I have given them some new readings and it should be corrected. The prices are still good compared to other energy companies so hopefully they will sort out their site in the near future.

MSE_Dan_L

Consumerist wrote: »

It will likely cost you £60 to disembark the Co-op ship so I would suggest biding your time for now unless you can save more than the £60 - and that is unlikely, I think.

Previously Co-operative Energy has done well in our supplier service polls, but following the recent system change, users have reported that switches have taken longer than usual and that there have been no status updates on switches in progress, as well as long call waiting times.

We’ve been seriously challenging Co-operative Energy about these issues, putting pressure on it to pull its socks up. We've also added a warning message about it to the Cheap Energy Club results page.

In response, it’s increased the size of its customer service team to reduce the time taken to answer calls and is making improvements to how it answers email queries.

We’ve also asked it to set up a special email box for Cheap Energy Club users, so if you prefer to email you can contact it at msequeries@cooperativeenergy.coop.

If you’re unhappy with the service being provided by Co-operative Energy and want to leave it, it has told us it’ll look at waiving exit fees on a case-by-case basis on its fixed tariffs. To ensure that these are not charged, you’ll first need to contact it (explaining the problems encountered) using the number or email above.

I hope this update is useful.

Consumerist

MSE_Dan_L wrote: »

. . . If you’re unhappy with the service being provided by Co-operative Energy and want to leave it, it has told us it’ll waive any exit fees on its fixed tariffs. To ensure that these are not charged, you’ll first need to contact it using the number or email above.

Thanks Dan,

I trust you have copied this post to the Co-op feedback thread. If not, could you please do so? The more who know about this arrangement, the better, I think.

blisteringblue

MSE_Dan_L wrote: »

We’ve also asked it to set up a special email box for Cheap Energy Club users, so if you prefer to email you can contact it at msequeries@cooperativeenergy.coop.

If you’re unhappy with the service being provided by Co-operative Energy and want to leave it, it has told us it’ll look at waiving exit fees on a case-by-case basis on its fixed tariffs. To ensure that these are not charged, you’ll first need to contact it (explaining the problems encountered) using the number or email above.

Dan, just to let you know I've finally given up with the co-op, did a Cheap Energy Club switch in Feb, and multiple emails, phone calls and even twitter messages later still not up and running.

No welcome pack, no direct debit, nothing in the online account. They are simply incompetent it would seem.

I'm signed off with my old supplier and final bill sorted, so there is simply no excuse from the co-op now.

I've copied your special email address above as well as main customer support and also Andy Springall who I understand is head of "Customer Experience" at the co-op because somebody high up does need to take ownership of this shambles.

Sorry to appear another whiner but I'm not expecting anything difficult, just a company that can deliver what we are paying for.

Thanks

docj

MSE_Dan_L wrote: »

We’ve also asked it to set up a special email box for Cheap Energy Club users, so if you prefer to email you can contact it at [EMAIL="msequeries@cooperativeenergy.coop"]msequeries@cooperativeenergy.coop[/EMAIL].

If you’re unhappy with the service being provided by Co-operative Energy and want to leave it, it has told us it’ll look at waiving exit fees on a case-by-case basis on its fixed tariffs. To ensure that these are not charged, you’ll first need to contact it (explaining the problems encountered) using the number or email above.

That's helpful. Has anyone tried this and had a successful outcome? I was wondering how long it took to answer the opening email, and how long to get a decision.

miniemma

docj wrote: »

That's helpful. Has anyone tried this and had a successful outcome? I was wondering how long it took to answer the opening email, and how long to get a decision.

Emailed on Thurs 4th. No reply yet.

docj

miniemma wrote: »

Emailed on Thurs 4th. No reply yet.

I must have struck lucky as I emailed at 10.24 on Monday and got a phone call at 19.05 the same day with an apology and a promise to waive the exit fees.