Sainsbury's to launch Nectar 'double-up' promo – here's what you need to know - MSE News story

rawhammered

vls wrote: »

So I phoned the helpline who said that they would return the points to my card so that I could then get the voucher on the app - but nothing yet. Did anyone else have a delay if they have done this or was it immediate?
Thanks

you may need to uninstall and reinstall the app to get the in-app voucher option. that's what i had to do.

Zanderman

Trouble-free transaction this afternoon - installed app for the first time ever, logged into my nectar account, double-up offer promoted on front screen of app, clicked through, chose to convert 10000 points (£50 doubling to £100), drove to Sainsburys, picked out 16 bottles of TtD wine totalling £104, went to till, scanned voucher on phone, £100 taken off. Result!

So, it does all work ok - or at least it did for me.

vls

Updated the app - didn't work! But what did work was contacting them on Twitter. I sent a direct message and they refunded my points immediately - off to the shops tonight so lets see if the app works!

Vegastare

Well all went well, despite no vouchers but the instructions re my no show vouchers was explained. My card had all points back on it, this was confirmed by phone in store and sorted and items I wanted where still in stock - so one happy shopper !!!! Hope everyone's apps and vouchers works.

The store staff are stars!! But whoever thought of this change so soon after app roll out needs a kick up the rear.

P1Fanatic

Looked in app and could not see offer on home screen. Went to card screen and back and it appeared briefly then disappeared. Did the same again and clicked quickly and got in. This was on iphone. Annoyingly its only valid for 6 days as nice to tie in with another wine offer but hey ho. Cheap xmas wine shop here we come. Hope some good multibuy deals on.

maman

Does the voucher appear instantly on the app?

I was thinking that if it did I could check stock first and then just get it if I knew what I wanted was available.

mandco

Yes the voucher appears straight away on the app it gets added to your saved offers. Its easy to do and it guides you through getting it.
I did it this morning checked what I wanted was in stock before doubling up.

One thing to note is despite it saying in the terms that you can get change for amounts 1-4p my item was £xx.99 and the tills would not accept the voucher so I had to add something else to make it equal/over the voucher amount.

bashful

Good news - my two £50 vouchers arrived this morning. Much happier with bits of paper and nice that they split the £100 into two vouchers.

alternate

So what does the digital voucher actually look like?

Is it saved to card like your offers or is it a digital barcode on your phone that you have to scan?

I am not sure my store even has the scanners that can read a phone yet.

thx

Sixfootaliw

Having ordered and received my £100 vouchers a couple of weeks ago, I have just been into a store near work to spend them. 12 bottles of wine and a bottle of port now in the cupboard ready for the festive season! I'm a very happy bunny! Thanks MSE for the heads up about the double up!