Amazon uk

K80_Black

https://www.amazon.co.uk/gp/aw/contact-us/email/

oldagetraveller

K80_Black wrote: »

https://www.amazon.co.uk/gp/aw/contact-us/email/

Which links to "Chat" or "Call Me", no e-mail, after account log in.

I've also personally found that it is very difficult to reach their contact page.
However, I do like Amazon and purchase from/through them quite frequently plus, although offshore, C.S. have always been good in my experience.

p00hsticks

K80_Black wrote: »

https://www.amazon.co.uk/gp/aw/contact-us/email/

I've just followed that link and - despite it including 'email' as part of the address - the only two options I am given is to request a chat or get someone to phone me....

K80_Black

Strange, as after following a few clicks to say what my problem was regarding, I was able to email them with no issues. I already have a response and they have cancelled the item I wrote to them about.

Hermione_Granger

JoeSaponic wrote: »

Anyway I’m fairly sure online businesses have to provide email contact. It’s a legal requirement.

Labsuper wrote: »

You're wrong, it's not a legal requirement.

It is a legal requirement for companies covered by UK legislation (and probably EU leg as well
http://www.legislation.gov.uk/uksi/2002/2013/regulation/6

General information to be provided by a person providing an information society service
6.—(1) A person providing an information society service shall make available to the recipient of the service and any relevant enforcement authority, in a form and manner which is easily, directly and permanently accessible, the following information—

(a)the name of the service provider;
(b)the geographic address at which the service provider is established;
(c)the details of the service provider, including his electronic mail address, which make it possible to contact him rapidly and communicate with him in a direct and effective manner;

DoaM

Is Amazon providing an "information society service"?

Hermione_Granger

DoaM wrote: »

Is Amazon providing an "information society service"?

Yes.

Information society services
2.13 “Information society services” has the meaning set out in Article 2(a) of the ECommerce Directive (which refers to Article 1(2) of the Technical Standards Directive 98/34/EC, as amended by Directive 98/48/EC, and is summarised in recital 17 to the E-Commerce Directive as covering “any service normally provided for remuneration, at a distance, by means of electronic equipment for the processing (including digital compression) and storage of data, and at the individual request of a recipient of a service”).

2.14 This covers a wide range of economic activities that take place online, including selling goods and services online, as well as video on demand and services consisting
of the transmission of information via a communication network, providing access to a communication network, hosting information provided by a recipient of the service or providing commercial communications by email.

https://webarchive.nationalarchives.gov.uk/20130103013730/http://www.bis.gov.uk/files/file14635.pdf

nyermen

I think amazon have some unreported issues perhaps (or maybe I was unlucky too).
Ordered an email voucher (small one) to be sent to my own email address (same as amazon account). Done from my normal computer/IP that i've ordered items of several hundred quid before. Confirmed password and OTP sms. Confirmed my credit card details (due to voucher order it said), and yet still they've decided my account has been compromised and my account has been disabled.
Of course you now can't contact them, as "contact us" requires a login. So it's a john lewis voucher instead - arguably more socially responsible anyway.

It's the patronising message "ensure you change your email password to prevent you being compromised again".
It hasn't, and if it had, the scammer would now be reading this email not me. Morons.

JoeSaponic

K80_Black wrote: »

Strange, as after following a few clicks to say what my problem was regarding, I was able to email them with no issues. I already have a response and they have cancelled the item I wrote to them about.

I'm sure you're right. Equally disparities between what I'm claiming as a reduction in service and your own experience cannot be assessed without knowing the exact steps you took.

Furthermore there may well be circumstances in which the company permits email contact but I think most would still say they make it as difficult as possible.

I emailed Amazon about a failed checkout voucher a few months ago. The biggest clue to their displeasure was their patently ignoring the message for more than a week.

Indeed when they did get back to me and a CS agent said he'd 'just picked this up' I got the distinct impression of the request floating around for days, reviled and unclaimed, and that he felt he was actually doing me a favour answering at all.

Below is an address graciously divulged to me after pressuring CS about the narrowing range of options for people unused to techie stuff or unable to use it at all. I hope people have some luck with it.

[EMAIL="community-help@amazon.co.uk"]community-help@amazon.co.uk[/EMAIL]

[Deleted User]

Everyone with an Amazon account can go to their "Message Centre" to view received E-mails and to send Amazon an E-Mail message.

I do agree that Amazon don't exactly highlight this...