Amazon uk

aloise

ordered bunk beds from amazon a couple of months ago via "happy beds".
had an email from the firm which said they would be delivered between 23rd and 29th. I asked for delivery after 2 but recieved no reply. The firm tried to deliver on 19th, no communication at all. woulld not let me know when it would be deliverd. as we had only just moved here we knew no neighbours to help. I had to cancel and was charged £60 by happy beds. I phoned amazon a number of times and all the phone staff were very helpful but only interested i havig me give a glowing report about them. Never got my mony back.
after 14 years i will never use them again

[Deleted User]

aloise wrote: »

ordered bunk beds from amazon a couple of months ago via "happy beds".

Understand that you didn't order from Amazon at all, you ordered from a third party seller called "Happy Beds".

By all means avoid Amazon if you wish, but your complaint was about another company.

Good luck getting any firm to deliver at a specific time booked in advance, by the way, especially at this time of year...

aloise

ok sorry about that. i really thought thay amazon had some resposibility for their third party sellers. silly me


This was not at 2 this time of year"it was in july.

[Deleted User]

aloise wrote: »

This was not at 2 this time of year"it was in july.

It's actually any time of year, but even more likely to be problematic in the busy run up to Christmas when some deliveries have to be made late into the evening..

To be sure of the best customer service, I recommend you only order from Amazon directly.

However, even Amazon won't deliver at a requested specific time I'm afraid (which is in common with every other retailer)...

thrifty_pete

Moneyineptitude wrote: »

However, even Amazon won't deliver at a requested specific time I'm afraid (which is in common with every other retailer)...

Fine, but why did their customer service guy say it would be delivered before 17:00?
Having given them another address, and being promised it would be delivered tomorrow, the next day at the latest, they failed.
Apparently they couldn't find the address I gave (in the Royal Mail database). So the £50 order went back and I got a refund. After some complaining I have a £10 voucher too.
Poor service and I'll only order from Amazon again if they're substantially cheaper. I get better service from amateur sellers on ebay.

babyblade41

I use Amazon for literally everything and on the odd occasion I've had a problem it has been dealt with efficiently, but don't expect a delivery driver round what's convenient to you as he /she will plan their route which makes sure everyone gets their parcel in as quick a time as possible

tempus_fugit

Moneyineptitude wrote: »

But you quoted my post which was in response to the user who did post that?

I suppose I shouldn't have referred to that user as the thread's OP...

Exactly.

..............

tempus_fugit

thrifty_pete wrote: »

Fine, but why did their customer service guy say it would be delivered before 17:00?
Having given them another address, and being promised it would be delivered tomorrow, the next day at the latest, they failed.
Apparently they couldn't find the address I gave (in the Royal Mail database). So the £50 order went back and I got a refund. After some complaining I have a £10 voucher too.
Poor service and I'll only order from Amazon again if they're substantially cheaper. I get better service from amateur sellers on ebay.

As the previous poster said this is no reason to boycott Amazon, maybe other third party sellers through Amazon but not Amazon themselves. I have ordered stuff from Amazon for years and rarely had any problems. And on the rare occasion that anything went amiss it has always been resolved so there is no reason to boycott Amazon over this at all.

JoeSaponic

Isn’t at least part of the problem the now familiar raising of the corporate drawbridge by which business ensures it gets our money with none of the commensurate ‘customer service’ nuisance? I can’t email Amazon any more. I have to ‘chat’, usually with a half-wit who, since s/he cannot speak speak the language, certainly cannot use its written form. This is why they rely on the brain-killing pro forma phrasing that drives people round the twist: “I sincerely and profusely apologise for this terrible inconvenience. In your position I too would want to violently assault random passers-by…’).

Why was this done? Was it announced? It happened to me out of the blue when I found myself subject to a re-direct one morning. The change is especially unhelpful to people with arthritic fingers or who for reasons of age or to do with mental health aren’t comfortable on the phone - they who need time to set out what they want to say in a clear and comprehensible manner with none of the pressure to think on their feet you get in a chat box or on the phone.

I did once try ‘chat’. It was a complaint about a missed delivery. In the event I was immediately put on hold as the customer services agent went away to ‘get someone to deal with it’ and never came back. At least I’m guessing she didn’t, but then I only gave her 47 minutes.

I understand people don’t write these days if they can avoid it. I understand they have no patience, aren’t educationally equipped for this method of communication, aren’t taught reading and comprehension (so they never answer your question anyway), and that it just isn’t ‘exciting’ enough. But I still say better the pro forma email replies, frustrating as they are, than the infernal ‘chat’ device.

Anyway I’m fairly sure online businesses have to provide email contact. It’s a legal requirement. So why has Amazon joined the ranks of companies choosing to flout the provision?

What’s interesting as well is that all this only seems to apply here in ‘Yoo-Kay’. Amazon India provides email support (a sop, perhaps, to the company’s recruitment policies), and the American dollar (albeit it owned by China) means that Amazon, much like eBay, which takes none of the liberties in the U.S. they take with customers here, won’t risk upsetting the all mighty American consumer. You can email Amazon.com. They actively invite you to.

I’ve searched the web to see if others are as browned off as I am about this, but the withdrawal of email services hasn’t even been raised so far as I’m aware. Curious, isn’t it, that Amazon permits ‘Resolver’ (with its links to MSE) to supply the email access it denies customers everywhere else.

Labsuper

JoeSaponic wrote: »

Isn’t at least part of the problem the now familiar raising of the corporate drawbridge by which business ensures it gets our money with none of the commensurate ‘customer service’ nuisance? I can’t email Amazon any more. I have to ‘chat’, usually with a half-wit who, since s/he cannot speak speak the language, certainly cannot use its written form. This is why they rely on the brain-killing pro forma phrasing that drives people round the twist: “I sincerely and profusely apologise for this terrible inconvenience. In your position I too would want to violently assault random passers-by…’).

Why was this done? Was it announced? It happened to me out of the blue when I found myself subject to a re-direct one morning. The change is especially unhelpful to people with arthritic fingers or who for reasons of age or to do with mental health aren’t comfortable on the phone - they who need time to set out what they want to say in a clear and comprehensible manner with none of the pressure to think on their feet you get in a chat box or on the phone.

I did once try ‘chat’. It was a complaint about a missed delivery. In the event I was immediately put on hold as the customer services agent went away to ‘get someone to deal with it’ and never came back. At least I’m guessing she didn’t, but then I only gave her 47 minutes.

I understand people don’t write these days if they can avoid it. I understand they have no patience, aren’t educationally equipped for this method of communication, aren’t taught reading and comprehension (so they never answer your question anyway), and that it just isn’t ‘exciting’ enough. But I still say better the pro forma email replies, frustrating as they are, than the infernal ‘chat’ device.

Anyway I’m fairly sure online businesses have to provide email contact. It’s a legal requirement. So why has Amazon joined the ranks of companies choosing to flout the provision?

What’s interesting as well is that all this only seems to apply here in ‘Yoo-Kay’. Amazon India provides email support (a sop, perhaps, to the company’s recruitment policies), and the American dollar (albeit it owned by China) means that Amazon, much like eBay, which takes none of the liberties in the U.S. they take with customers here, won’t risk upsetting the all mighty American consumer. You can email Amazon.com. They actively invite you to.

I’ve searched the web to see if others are as browned off as I am about this, but the withdrawal of email services hasn’t even been raised so far as I’m aware. Curious, isn’t it, that Amazon permits ‘Resolver’ (with its links to MSE) to supply the email access it denies customers everywhere else.

You're wrong, it's not a legal requirement.