Toto Energy gone bust!

Gerry1

FreeBear wrote: »

I had a pointless "chat session" with one of their customer service representatives earlier in the month on the subject of their so called "guarantee". The tariff I finally got Toto to agree to was one with a zero standing charge. EDF claimed that OGEM rules required all suppliers to levy a standing charge - Called her out on that to no avail.

My understanding is that there does have to be a standing charge, but that it can be 0p.

pooch

smipsy wrote: »

So,

EDF myAccount still states "Your welcome pack is on its way and we are continuing to register your supply.", ...

...can I already switch away from them, even though my credit from Toto hasn't been transferred over to EDF yet?

...would like to switch away, but don't know whether I could already!

thanks in advance!

Ofgem’s advice is to allow the transfer to EDF Energy to complete before considering changing supplier. EDF will let you know when your transfer is complete, presumably by issuing you with your welcome pack

pooch

FreeBear wrote: »

...The tariff I finally got Toto to agree to was one with a zero standing charge....

I was not aware that Toto ever offered a zero standing charge tariff.

What was the name of the Toto tariff you took?
What were the unit prices of that tariff please?

FreeBear

pooch wrote: »

I was not aware that Toto ever offered a zero standing charge tariff.

What was the name of the Toto tariff you took?
What were the unit prices of that tariff please?

Toto took on some 43,000 Solarplicity customers back in August with the promise that their tariff would remain the same. Suffice to say, Toto tried reneging on that undertaking. It took a bit of berating, along with several choice words before they agreed to honour the promise.

Tariff details:
Tariff name Solarplicity's Fair Market Price Variable
Tariff type Variable Rate
[Electricity] Unit Rate 14.5480 p/kWh (ex VAT)
[Electricity] Standing charge 0.0000 p/day (ex VAT, £0.00/year)
[Gas] Unit Rate 3.4800 p/kWh (ex VAT)
[Gas] Standing charge 0.0000 p/day (ex VAT, £0.00/year)

If you were not a Solarplicity customer, you wouldn't qualify for this particular tariff. Many of the Solarplicity customers were quietly and without notice (contrary to OFGEM rules), switched to a more expensive tariff. By beating Toto around the head with a copy of their licence conditions, I was able to get the Solarplicity tariff reinstated.

andy111

I would advise any poor unfortunate involved in the Toto debacle to carefully check their credit balance due to be returned via Edf.

The chances of it being correct are pretty low, the chances of it being grossly wrong in favour of Toto will be very high.

I left them 11 weeks ago and chased them for my credit return only for them to present a final balance asking me to pay them.

had I blindly paid they would have stolen £160.

This episode took 8 detailed emails to their 'complaints specialist' and phone calls totalling 2 hours. These calls were actual conversation time not waiting time.

All this for a very simple refund, I was always in credit via DD and sent my readings regularly every month without fail.

They finally agreed I was correct and agreed compensation on the morning of 21 Oct, and promptly went bust in afternoon.

Heaven help anyone with real complications via the Solarplicity crash etc.

This will take months to sort.
I have been told by Edf to expect to wait in the region of 3 months now to receive my refund.

pooch

FreeBear wrote: »

Toto took on some 43,000 Solarplicity customers back in August with the promise that their tariff would remain the same. Suffice to say, Toto tried reneging on that undertaking. It took a bit of berating, along with several choice words before they agreed to honour the promise.

Tariff details:
Tariff name Solarplicity's Fair Market Price Variable
Tariff type Variable Rate
[Electricity] Unit Rate 14.5480 p/kWh (ex VAT)
[Electricity] Standing charge 0.0000 p/day (ex VAT, £0.00/year)
[Gas] Unit Rate 3.4800 p/kWh (ex VAT)
[Gas] Standing charge 0.0000 p/day (ex VAT, £0.00/year)

If you were not a Solarplicity customer, you wouldn't qualify for this particular tariff. Many of the Solarplicity customers were quietly and without notice (contrary to OFGEM rules), switched to a more expensive tariff. By beating Toto around the head with a copy of their licence conditions, I was able to get the Solarplicity tariff reinstated.

Solarplicity withdrew their Fair Market Price Variable tariff a long time ago.
I think they launched it Summer 2017 and pulled it for new applications early 2018. In September 2018, they pulled it entirely.
It was competitiovely priced as you indicate.
Whilst it was called a variable tariff, they never changed the tariff rates - they just pulled it when it was no longer viable

They did release a new Fair Market Price September 2018 in Sept 2018, and that was pulled to new applicants 01 Jan 2019.
Whilst it too had zero standing charges, it was far from competitive for even a medium user.

The priciest deal on the market now costs £1,483 per year for a medium energy user. It’s from Solarplicity and is called Solarplicity’s Fair Market Price September 2018.

https://www.which.co.uk/news/2018/11/top-five-cheapest-energy-deals-for-november/

Moreover, it too was pulled in April 2109 to existing customers as this thread illustrates.
https://forums.moneysavingexpert.com/showthread.php?t=5994523

That the thing with variable tariffs - you never know how long they will remain at the price quoted.