Toto Energy gone bust!

Wearside

Toto have taken £126 from my bank by Direct Debit for two months payments. Should I now cancel the Direct Debit or just sit and wait, hoping that no further payments will be taken?

Gerry1

Wearside wrote: »

Toto have taken £126 from my bank by Direct Debit for two months payments. Should I now cancel the Direct Debit or just sit and wait, hoping that no further payments will be taken?

I'd just cancel the DD, read the meters and do the sums.

If I owed them money I'd send them a cheque, otherwise I'd wait for the SoLR and check that my credit had been transferred successfully.

Jakubk

I was never going to give them Direct Debit, I did not authorise being sold off in a back room deal with invalid hiked rates.

I made the mistake of trusting Solarplicity after 18m, I will not make that mistake again.

I would cancel that DD, better you owe them than they owe you because when they owe you and they have gone bust you are not a priority. Which is where I am with Solarplicity, even though the company I paid is not the company that went bust.

FreeBear

Jakubk wrote: »

I was never going to give them Direct Debit, I did not authorise being sold off in a back room deal with invalid hiked rates.

Neither Solarplicity or Toto had my bank details, so could never help themselves to my money. After two months of some very robust emails, I finally got Toto to honour the tariff and rates I was on with Solarplicity (the zero standing charge Solarplicity's Fair Market Price Variable). Outstanding issues to resolve -

• Incorrect gas meter details on the national database
• Incomprehensible calculations for gas consumption and billing based on cubic feet when the meter reads in cubic meters.

Once those issues have been resolved, the administrators can have their ~£150

Jakubk

Toto already doubled the charge from August to September AND added the previous bill which I had paid.

Plus of course the readings are not accurate.

I just want out.

Hopefully the migration goes through, I got them to agree that I give my final readings to the new company and that those are used to determine who owes what.

I am also speaking to OFGEM because I was supposed to be protected, I have the bank slip for the payment I made.

Now it looks as if I will have two sets of administrators to deal with.

If anyone has had any luck dealing with them I would be grateful, I did leave a message (they said the person I needed to speak to was at lunch) but they have not called back.

Jakubk

I am halfway through exiting Toto and have the loss letter.

They initially blocked my Gas transfer but considering they over estimated my units, lost over 150 payment between them and Solarplicity they agreed to produce one final bill with the transfer.

Then they blocked my Electric Transfer and again Toto manager agreed to unlock as per previous agreement.

Then today, they blocked the Gas again.

I am wondering whether this is some stunt by Toto, has anyone else experienced the same.

Is there something I can do to get this unlocked, I am hoping it might just be a computer glitch.

I called the Adminstrator of Solarplicity again today, as usual no call back.

IdeallyRandom

Jakubk wrote: »

I can't believe this, Solarplicity screwed us by changing Tariffs without notice and invalidly hiking the price before selling our data to Toto Energy.

Then Toto screwed us by charging even more than the invalid hike that Solarplicity tried to impose, despite a promise on their website that we would pay the same as we were at Solarplicity.

Between the two a credit of over £150 went missing, Toto said I have to talk to the Administrators.

I’m in pretty much the same boat. After about 8 months of complaints and escalation to the Ombudsman, I managed to get Solarplicity to sort out both their failure to properly register a smart meter they’d installed, and reverse an un-notified tariff change. Then they sold my account to Toto, who promised to honour my existing tariff, but billed something completely different. I’ve been complaining to Toto ever since, and they’ve variously ignored, claimed ignorance of, and closed complaint files without action. I’d finally got to the point of escalating a complaint to the Ombudsman a couple of weeks ago, but it now won’t be resolved, because of the collapse of Toto.

I started a transfer away from Toto the day before the collapse, so hopefully that will continue to go through.

I’m a few hundred pounds in credit to Toto, and I’m fairly confident I should get that back at some point after the SOLR is up and running (even if it takes a while), but there doesn’t seem to be any guidance on whether we’ll be able to raise complaints with the SOLR for our losses due to Toto’s failure to bill to the agreed tariffs.

FreeBear

Jakubk wrote: »

Then they blocked my Electric Transfer and again Toto manager agreed to unlock as per previous agreement.

Then today, they blocked the Gas again.

I am wondering whether this is some stunt by Toto, has anyone else experienced the same.

Toto have pulled this stunt with me nine (or is it ten) times now. This is despite multiple assurances that no objection would be raised and a "do not object" marker placed on the database. The gas was switched at the end of September, but the electricity switch stills fails to go through. Logged a complaint with the Energy Ombudsman last week, and the case has now been closed due to the administrators being called in.

Billing is still a mess, so it will be up to the administrators or the courts to sort out. Fortunately, I haven't paid a penny since this fsckfest started, and at most, I owe around £150.

Have one last attempt to switch the electricity going through. If another objection is raised, then it will have to wait until a new SoLR supplier is appointed. Getting the administrators of either Solarplicity or Toto will be a waste of time as I doubt they have the expertise to do anything more than demand money owed.

My advice would be - Get your paperwork in order, print off copies of the bills and anything that states Toto will honour the pre-existing Solarplicity tariffs. If the administrators can't/won't sort things out, instruct them to issue court proceedings and you will let a judge decide. If/when it gets to that stage, put them to strict proof that SLC23 has been complied with - It won't have been, so the judge should rule that the old Solarplicity tariff remains applicable.

norricorp

I left Toto earlier in the month and got a final Toto statement today. I am about £10 in credit.
Does anyone know what happens to the credit?
I believe that if the company goes bust and one is switched to a new supplier then the credit moves across too. But I will not be switched because I already have.
Toto are currently recorded messages.

Biscuit_Tin

norricorp wrote: »

I left Toto earlier in the month and got a final Toto statement today. I am about £10 in credit.
Does anyone know what happens to the credit?
I believe that if the company goes bust and one is switched to a new supplier then the credit moves across too. But I will not be switched because I already have.
Toto are currently recorded messages.

Ofgem will "look to appoint a new supplier who will pay back money due to customers that's outstanding from closed accounts."

Wait and see