Bought a stolen Macbook on Ebay.

eugene2878

Bought a Macbook from a seller on Ebay. Took it to Apple store for a repair. 2 weeks later Apple repair department contacted me over the phone stating Macbook I brought to them been stolen. Apple mutually provide me with crime reference number but not officer's name. I told Apple I bougtht it on Ebay. They adviced to contact Ebay and provide this information. Contacted Ebay and first they asked for crime details and opened case on my behalf. Later they asked for Checkmend report. Checkmend showed Macbook is clean. Ebay closed the case in seller's favour despite providing a letter to Ebay written by officer (got officer's name by contacting police) confirming details I gave to Ebay. Ebay refused appeal case and adviced me to contact Paypal.
Opened case with Paypal with same info provided. Paypal closed the case advising to deal with seller myself. Contacted Paypal over the phone to find whats going on and they adviced to contact my credit card issuer. Tesco bank refused to claim under chargeback scheme cause I have not got macbook on me anymore.
Contacted police officer over the e-mail and he confirmed neither companies Ebay nor Paypal contacted him.
What I have done:
1. Contacted consumer rights helpline. Case opened with reference number.
2. Reported seller to Action Fraud.
3. Sent letter to seller via mail about court action. Seller refusing to take the blame.
4. Complained to Financial Ombudsman about Paypal.

More advice needed. I believe Apple had no rights to pass Macbook to owner. They never provided me with any paperwork from police (itemized receipt for seized property). What else can be done? It seems small claim court is the only way.

hollydays

I would have dealt mainly with the police in these circumstances.

What is the seller actually saying?

SHAFT

eugene2878 wrote: »

Bought a Macbook from a seller on Ebay. Took it to Apple store for a repair. 2 weeks later Apple repair department contacted me over the phone stating Macbook I brought to them been stolen. Apple mutually provide me with crime reference number but not officer's name. I told Apple I bougtht it on Ebay. They adviced to contact Ebay and provide this information. Contacted Ebay and first they asked for crime details and opened case on my behalf. Later they asked for Checkmend report. Checkmend showed Macbook is clean. Ebay closed the case in seller's favour despite providing a letter to Ebay written by officer (got officer's name by contacting police) confirming details I gave to Ebay. Ebay refused appeal case and adviced me to contact Paypal.
Opened case with Paypal with same info provided. Paypal closed the case advising to deal with seller myself. Contacted Paypal over the phone to find whats going on and they adviced to contact my credit card issuer. Tesco bank refused to claim under chargeback scheme cause I have not got macbook on me anymore.
Contacted police officer over the e-mail and he confirmed neither companies Ebay nor Paypal contacted him.
What I have done:
1. Contacted consumer right. Case opened with reference number.
2. Reported seller to action crime.
3. Sent letter to seller via mail about court action. Seller refusing to take the blame.
4. Complained to Financial Ombudsman about Paypal.

More advice needed. I believe Apple had no rights to pass Macbook to owner. They never provided me with any paperwork from police (itemized receipt for seized property). What else can be done? It seems small claim court is the only way.

By action crime do you mean Action Fraud? If so why because the police are dealing.

Why should Apple provide you with any paperwork from the police?

Why do you believe the owner shouldn't have the property back?

More holes in that story than a string vest.

eugene2878

hollydays wrote: »

I would have dealt mainly with the police in these circumstances.

What is the seller actually saying?

Went to police and they adviced o open a case on Action Fraud website. Seller called me a fraud and prepared to go to court.:mad:

eugene2878

SHAFT wrote: »

By action crime do you mean Action Fraud? If so why because the police are dealing.

Why should Apple provide you with any paperwork from the police?

Why do you believe the owner shouldn't have the property back?

More holes in that story than a string vest.

You are right. Action Fraud. It is not a story. It is history now. Sure they suppose to give me something back! I brought to them legally acquired item on Ebay I paid money from my pocket. And they say me sorry you not getting it back. Bye. I not sure how it is working now, but reading this forum someone mentioned you get itemized receipt if you bring stolen goods back to police. I get nothing in my case. Well. Letter from police officer to Ebay which did not help.

The owner should have his property back from guy I bought it from not from me, couse as I consumer I lost my right to claim under chargeback scheme.

SHAFT

eugene2878 wrote: »

You are right. Action Fraud. It is not a story. It is history now. Sure they suppose to give me something back! I brought to them legally acquired item on Ebay I paid money from my pocket. And they say me sorry you not getting it back. Bye. I not sure how it is working now, but reading this forum someone mentioned you get itemized receipt if you bring stolen goods back to police. I get nothing in my case. Well. Letter from police officer to Ebay which did not help.

The owner should have his property back from guy I bought it from not from me, couse as I consumer I lost my right to claim under chargeback scheme.

So the police wrote you a letter and sent you to Action Fraud.

Good luck in court hope you've got the sellers name and address.

eugene2878

Macbook been stolen in London. Officer who opened a crime case and provided me with a letter from Metropolitan police. An officer from local police adviced me to open a case on Action Fraud website.

eugene2878

Advice needed regarding Ebay, Paypal and Tesco. What else can be done?

SHAFT

eugene2878 wrote: »

Macbook been stolen in London. Officer who opened a crime case and provided me with a letter from Metropolitan police. An officer from local police adviced me to open a case on Action Fraud website.

So your local police aren't interested, the met wont be as their crime has the property back.

Down to you now.

SHAFT

eugene2878 wrote: »

Advice needed regarding Ebay, Paypal and Tesco. What else can be done?

Small claims against the seller.

JJ_Egan

Who/what is consumer right



<1. Contacted consumer right. Case opened with reference number. >