Thomas Cook - what you need to know - MSE News

sparky16_2

Hi, checked online banking this afternoon and was surprised to see a refund for one (had two booked) of our Thomas Cook holidays. No email to say we were being paid it just appeared. Will update when second holiday is also refunded.

RS2OOO

2 lots of friends with bookings also got refunded today.
Seems like a lot of refunds were processed today.

bobblebob

CAA confirm over 75% have been done. Seems the process is speeding up

westiedog

I am still waiting to hear about both of mine. Both claims still awaiting review and nothing in my bank.:mad:

catherinecovell

bobblebob wrote: »

Money gone into my account just now

Congratulations ! Did you send the section 7 form in? I seem to be following your claim status by about 5-7 days so am hoping to see mine change any day now. Just wondered if you did sent in any further information regarding bank details or they paid you into the account you specified on your original claim on 7/10 ?

gordyfu

sigh.... after promising everything was ok, and after ive sent in the section 7, ive now had an email to ask for yet another bank statement. previously I had sent 2 bank statements showing my salary coming in and my monies going out to TC as well as to the gift voucher company... and now they've asked for:

We are contacting you with regards to the above Thomas Cook claim.

In order to continue processing your claim we require the following information:



1. A scanned Bank letter or scanned / electronic copy of your most recent Bank statement - which clearly shows your Full Name, Bank sort code and Bank Account number. Please note, we require this to be from the month of November onward.
2. A scanned copy of the completed form attached. Please note that we require this to be hand signed by the individual(s) who made the original payment.

item 2 is the section 7 again!!! whats going on...?

JOANY59

Hi , can anyone advice me please?
I just received my refund yesterday from Thomas Cook minus £140 I paid for reserving seats.
I paid for my whole package through one of the TC shops at the same time.by Credit card. Shouldn’t I have received it all back? If not where do I go from here ?

Many thanks in advance.
Joany

stephb34

JOANY59 wrote: »

Hi , can anyone advice me please?
I just received my refund yesterday from Thomas Cook minus £140 I paid for reserving seats.
I paid for my whole package through one of the TC shops at the same time.by Credit card. Shouldn’t I have received it all back? If not where do I go from here ?

Many thanks in advance.
Joany

Have you rung and asked them why you haven't got that back and what did they say?
Did you pay it all in one go or did you book the holiday in the shop then the seats were done separately paying by card on the net.
My friend booked hers in the shop. Then i paid £100 for the seats to the airline on the phone by credit card. I rang the credit card company and told them i didn't get what i paid for they did a charge back and the money was refunded instantly.

westiedog

Yesterday I contacted Protect Claims about both of my claims - this was just by leaving a comment on my claims.


One is now pending approval and the other is still awaiting review. Hopefully things are starting to move now.

JOANY59

I Haven’t rung them as it’s a nightmare to get through .
I paid in the shop for the whole holiday at the same time but they put the seats through on a different invoice. On protect claims questions and answers it’s saying I need to make a claim to my credit card provider.

Joany