Thomas Cook - what you need to know - MSE News

bradders1983

They have said on Twitter the order is "random".

Maureen43

Hi

I have a paper gift voucher (rather than a gift card) for Thomas Cook.

Have I basically lost the cash value? (£250)

Thanks

N4t4lie

Maureen43 wrote: »

Hi

I have a paper gift voucher (rather than a gift card) for Thomas Cook.

Have I basically lost the cash value? (£250)

Thanks

Do you know if it was paid for on a credit or debit card? If so you can use Section 75 if it was on a credit card and purchased direct form Thomas cook or chargeback if it was on a debit card.

If not, you can apply to the administrators, but you are unlikely to recoup much and it could take a while, but might be worth a try.

Hope that helps a bit.

Jamesy123

This is my first post, please be gentle:)
I have received an e-mail and letter from P&O asking me to complete as online form so they have the most up to date information on their systems, and to do this by 20th October. Is this genuine? It does have the correct Booking reference stated too. Am I being unduly paranoid about this?

bradders1983

I would say yes you are. P&O stated they were contacting all customers in sail order to ensure they have the correct details so they could update them about bookings made via TC.

Jamesy123

Thanks for your reply. I was concerned because they were asking questions like Total cost of the cruise, Total of amount paid to Thomas Cook, Booking reference, Account number etc, wouldn't they already know this?

bradders1983

You would assume so. You could always ring them, of course, and put your mind at rest.

Jamesy123

Thanks again. I just rang the number and there was a recorded message, stating that cumtomers should be receiving letters of emails with a link to update details, so I guess it must be genuine.

bradders1983

Its probably a case that TC havent passed all the details on, because everything was a mess towards the end.

Jamesy123

Ok, thanks for your advice.