Am I entitled to a refund/partial refund

Zandoni

powerful_Rogue wrote: »

It is when you make people belive they are entitled to a goodwill gesture.



You can ask, they can say no. You can't just expect one.

Although I didn't tell them they would always get one, they should certainly always try. From my experience you usually do get some sort of goodwill when a company gives poor customer service.

photome

Zandoni wrote: »

Although I didn't tell them they would always get one, they should certainly always try. From my experience you usually do get some sort of goodwill when a company gives poor customer service.

Often its just because they want rid of you .


not forgetting the OPs issue is £2.75

Zandoni

photome wrote: »

Often its just because they want rid of you .


not forgetting the OPs issue is £2.75

Highly likely, I’d be going for more than £2.75 though.