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Am I entitled to a refund/partial refund

13

Comments

  • Zandoni
    Zandoni Posts: 3,465 Forumite
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    unholyangel wrote: »
    Unless OP specifically told them they were only using it 5-7 and/or booked and paid by the hour, I fail to see why you'd be comparing what they were expecting to use versus what they actually used rather than what was contractually promised (a day ticket with park opening times of 9 hours) versus what was actually supplied (a day ticket with park opening times of 8 hours).


    It would be like buying a 30 day subscription and the company suspending services 2 days before the end - the fact you didn't use them for the first 3 weeks wouldn't entitle you to more of a refund than someone who had.


    That may well be the legal standpoint but you can always negotiate a goodwill gesture if the early closing really affects you.
  • DoaM
    DoaM Posts: 11,863 Forumite
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    Zandoni wrote: »
    That may well be the legal standpoint but you can always negotiate a goodwill gesture if the early closing really affects you.

    Please remember that this is the Consumer Rights forum, not the Consumer Wants forum. ;)
  • Zandoni
    Zandoni Posts: 3,465 Forumite
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    DoaM wrote: »
    Please remember that this is the Consumer Rights forum, not the Consumer Wants forum. ;)

    Goodwill gestures are an important part of consumer rights and that is something you should remember.
  • powerful_Rogue
    powerful_Rogue Posts: 8,482 Forumite
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    Zandoni wrote: »
    Goodwill gestures are an important part of consumer rights and that is something you should remember.


    Goodwill gestures have nothing to do with consumer rights.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
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    powerful_Rogue wrote: »
    Goodwill gestures have nothing to do with consumer rights.

    A goodwill gesture is a useful tool for companies to use to apologise when they have given bad service. It can be used when there are no legal reasons for Compensation, ideal in this situation.

    Perhaps you are taking the title of this forum too literally.
  • powerful_Rogue
    powerful_Rogue Posts: 8,482 Forumite
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    Zandoni wrote: »
    A goodwill gesture is a useful tool for companies to use to apologise when they have given bad service. It can be used when there are no legal reasons for Compensation, ideal in this situation.

    Perhaps you are taking the title of this forum too literally.


    Erm, well it is call consumer rights. Rights are what you have in law. Goodwill is exactly that.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
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    powerful_Rogue wrote: »
    Erm, well it is call consumer rights. Rights are what you have in law. Goodwill is exactly that.

    It’s good to offer alternatives when the law doesn’t cover something very well.
  • DoaM
    DoaM Posts: 11,863 Forumite
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    Zandoni wrote: »
    It’s good to offer alternatives when the law doesn’t cover something very well.

    Nobody disputes that ... but it's not a Right.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
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    DoaM wrote: »
    Nobody disputes that ... but it's not a Right.

    Well it’s certainly not WRONG.
  • powerful_Rogue
    powerful_Rogue Posts: 8,482 Forumite
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    Zandoni wrote: »
    Well it’s certainly not WRONG.

    It is when you make people belive they are entitled to a goodwill gesture.
    Zandoni wrote: »
    That may well be the legal standpoint but you can always negotiate a goodwill gesture if the early closing really affects you.

    You can ask, they can say no. You can't just expect one.
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