Shell energy broadband - any feedback from recent joiners ?

LindsayT

superM said:

My contract is due ro end middle of next month so does that mean should I receive an email from Shell and when? 
I am currently paying £26.99.  I spoken to them last month and they could only offer me £27.99 plus £10 bill credit. 
He wasent interested for me to remain. 
Anyone had goof offers from Shell? 

I would say, last month was too early to speak to them and don't give up after one phone call. The chances are, you will get someone different each time you phone and may get a different outcome from someone else.

Studley1970

Hmm .. ok - thanks for that ..

Didn't realise they are now supposed to contact you

My contact ends in the next 2 weeks or so, I'm guessing my email is imminent then.  I'll post back here with the outcome. I've only got standard ADSL, but at a sync speed of 23Mbps (only yards from the exchange) I'm more than happy with that, and don't feel the need for fibre just yet

superM

LindsayT said:

superM said:

My contract is due ro end middle of next month so does that mean should I receive an email from Shell and when? 
I am currently paying £26.99.  I spoken to them last month and they could only offer me £27.99 plus £10 bill credit. 
He wasent interested for me to remain. 
Anyone had goof offers from Shell? 

I would say, last month was too early to speak to them and don't give up after one phone call. The chances are, you will get someone different each time you phone and may get a different outcome from someone else.

I rang Shell again today.  I am currently paying £26.99.  They can offer me £27.99for 18 month. £1 more but no price increase.
Not a deal to be honest.  They told me it will remain £26.99 once the contact ends next month. 
I think I will just wait for b/Friday see if better deals arrive. 
How is talktalk and sky? 

edwin1000

Not sure of your plans but i came to Shell from 1p broadband.com same network(TTB) Price is £19.99 per month on a 30 day contract.No reconnection palarvar service is changed over with account only and not wires.If you want to go back to Shell anytime with new customer offer off here you can do easily.Hope this helps

edwin1000

And it works on same router as you already have so no new router needed

Rexy99

MSE_Chris said:

Norman_Castle said:

"We've asked Shell Energy about this £15 cease charge and it's agreed to waive it for all switches made through MSE that came with this £75 bill credit offer. This means you won't be charged £15 should you wish to switch after the min 12 months has elapsed.
I hope this helps reassure you and other users who questioned this charge.

MSE Chris"

Is this £15 cease charge waived for the current £100 bill credit offer?

I'm with plusnet adsl and currently use a talk talk super router hg635, if I switch to Shell fibre can I continue to use the same router?

Hi Norman,
Just to reassure you that it's for any Shell Broadband offer that's taken up through MSE. Shell Energy was due to amend its T&C's to include this but unfortunately, it's had to take a back seat given the recent circumstances. It's reassured again this week that it still applies and that any MSE customer will not be charged a cease charge if they choose to leave Shell Broadband after their contract ends.

On the router front, providers can sometimes ask for their equipment back but you might want to check with TalkTalk to avoid any additional charges but they may have relaxed this given the circumstances but as always, it's best to check:

So my 12 month minimum term is coming to a close with Shell Broadband - and despite the assurances provided to Money Saving expert above, they are still demanding a £15 'cease fee' stating that this was clearly detailed in the T&Cs when I entered into the contract.  The only thing that was clearly visible was the statement in just about every email from them saying 'No Hidden Costs' - a £15 cease fee buried in T&Cs is pretty much the best example of a hidden fee I've ever seen.  I've complained to them and sent copies of the above plus their email statements and had  a load of flannel back stating that the above assurance was only valid for a 6 week period.  My advise, don't touch them with a barge-pole.  I don't like calling companies 'liars' but these guys are certainly stretching the truth beyond any normal expectation.

Rob_Wills

My contract ends on 06 December.
I emailed their "Retentions Manager" on 20 October asking for a renewal agreement but to date have only received an irrelevant automated response. 

gwr19

If you're thinking of joining this company, don't forget to factor in their Cease Charge. This website consistently neglects to mention this - probably because they're making money from the association.  They are also a very rude company, who send emails from a no-reply email address because they don't want to engage with their customers!

PeeSee

Hello all. Despite MSE_Chris's helpful reassurances about Shell Energy Broadband waiving the £15 cease fee for all 12 month £75 bill credit contacts taken out via MSE, Shell is still applying the charge and refusing to remove it when challenged with MSE_Chris's statement. I joined Shell in Oct 2019 and am leaving now and they won't budge on the £15 charge. Anyone had any luck in getting it waived? Thanks.

MSE_Chris

PeeSee said:

Hello all. Despite MSE_Chris's helpful reassurances about Shell Energy Broadband waiving the £15 cease fee for all 12 month £75 bill credit contacts taken out via MSE, Shell is still applying the charge and refusing to remove it when challenged with MSE_Chris's statement. I joined Shell in Oct 2019 and am leaving now and they won't budge on the £15 charge. Anyone had any luck in getting it waived? Thanks.

Hi there,

If you signed up through one of our offers at the time, you shouldn't be charged this £15 cease charge.

So I can look into this further for you, please do email me your details (Name, address and deal you signed up to) at voucherhelp@moneysavingexpert.com with 'FAO MSE Chris' in the subject, I will be able to raise this with Shell Energy.

Many thanks,
MSE Chris