Shell energy broadband - any feedback from recent joiners ?

crey

Ah, The link in @MiserlyMartin post is different to that by @MSE_Chris a few posts above. I can see it in Chris' link but not in Martin's

MiserlyMartin

Sorry yes that was my fault, I posted the wrong URL. Sorry for confusing you

https://www.shellenergy.co.uk/info/broadband/promotion/terms 

superM

I ma coming end of my Shell contract soon. Has anyone approached and had any good offers?
And they charge £15 to move to another provider.  I did read something about thison MSE before. 

crey

MiserlyMartin said:

Sorry yes that was my fault, I posted the wrong URL. Sorry for confusing you

https://www.shellenergy.co.uk/info/broadband/promotion/terms 

To be fair, I am easily confused

crey

superM said:

I ma coming end of my Shell contract soon. Has anyone approached and had any good offers?
And they charge £15 to move to another provider.  I did read something about thison MSE before. 

If you download and quote the document linked by @Mi@MiserlyMartin above you shouldn't get charged the termination fees if you move after your contract ends.

keef-WhatStandards

boneofo said:

When you apply for the shell broadband product, there is no option to select activation/switch over date, just that the service will start in 14 days. Has anyone exeperiance of getting this delayed so a specific start date can be chosen - if so how?
I presume there is no option to do this or webchat in shell energy online account management (These offers are good for those PAYG out of contract but not those timing to switch at the end).

This is the same for any switch to/from any ISP as far as I can establish. Just another thing to confuse customers and keep them on their toes. It would be far simpler for ISPs to offer this facility, but I assume the effort involved is not worth the cost to them and they make money by charging early termination charges to those switching early and the new provider makes more by charging more than the first month's charge to new customers if the signing date isn't the same as their billing date. Just facing this as switching from Shell to Plusnet to take up a Plusnet offer and avoid Shell's price hike.

spaceboy

Do you get a new router free when you sign up?

AlePejoy

My contract also is coming to an end and was emailed by Shell that a £15.00 cease charge will apply. I just rang Shell Energy today, and the customer service didn't know anything about MSE offer. I checked the T&C link posted above, it does say the MSE promotional period is 12-24th of August. I signed up on 6th of Sep, and pretty sure through MSE, so the £15 charge does apply to me? I'm very confused.

chrissy456

It's very unfair that Shell didn't mention  the cease charge on signing up and now its being applied for moving supplier after my contract has ended.

chrissy456

crey said:

superM said:

I ma coming end of my Shell contract soon. Has anyone approached and had any good offers?
And they charge £15 to move to another provider.  I did read something about thison MSE before. 

If you download and quote the document linked by @Mi@MiserlyMartin above you shouldn't get charged the termination fees if you move after your contract ends.

Hi 

The link isn't working is there another way of getting this document?  Thanks