Wifi Connection Issues

badger09

[STRIKE][/STRIKE]Hope someone can help.

Dell Inspiron 17R. New ZyXEL router from John Lewis BB installed recently, after multiple faults, was working ok.

Windows 10 update ‘successful’ 16/8.

Since then, laptop won’t connect to Wi-Fi. iPhones & iPad will connect but not automatically.

Yesterday, laptop connected but only after switching router off & on again (as suggested by troubleshooter). That doesn’t work today. Laptop will also not connect to iPhone using Wi-Fi personal hotspot.

There is another Windows update waiting but obviously I can’t connect to do it. I was hoping that would fix it, but could it be that I have to update the network driver?

I’m guessing the only way out of this is to use Ethernet. But could someone please talk me through the order of things to try. In non techie language if possible please:o

Thank you

EveryWhere

Which operating system? Clean install or upgrade?

badger09

Windows Update shows ‘2019-08 Cumulative Update for Windows 10 version 1903 for x64 based systems. Status: pending download’

It looks like 2019-06 & 2019-07 were successfully installed this morning but 2019-08 failed

EveryWhere

badger09 wrote: »

Windows Update shows ‘2019-08 Cumulative Update for Windows 10 version 1903 for x64 based systems. Status: pending download’

You don't want to install it anyway. It's problematic.

https://wccftech.com/windows-10-update-fails-to-install-random-restarts-some-users/

badger09

Thanks.

I’m not even going to try to read that now on my phone.

So how do I get out of this? Should I try to uninstall 06 & 07?

BUT
these problems started a few days ago, before these partial updates

Shall I uninstall updates including 16/8 update?

EveryWhere

badger09 wrote: »

Thanks.

I’m not even going to try to read that now on my phone.

So how do I get out of this? Should I try to uninstall 06 & 07?

BUT
these problems started a few days ago, before these partial updates

Roll back?

Remove an installed Windows update
If you've recently installed a Windows update, uninstall the update to try to resolve the issue.

Select the Start button, then select Settings > Update & Security > Windows Update > View your update history > Uninstall updates.

Right-click the update you want to remove, and then select Uninstall.

grumpycrab

The wifi issues I've seen are not automatically connecting to wifi. Left-mouse click on "Internet access" icon and manually connect.

badger09

grumpycrab wrote: »

The wifi issues I've seen are not automatically connecting to wifi. Left-mouse click on "Internet access" icon and manually connect.

I had already tried that. It doesn’t work.

badger09

EveryWhere wrote: »

Roll back?

Remove an installed Windows update
If you've recently installed a Windows update, uninstall the update to try to resolve the issue.

Select the Start button, then select Settings > Update & Security > Windows Update > View your update history > Uninstall updates.

Right-click the update you want to remove, and then select Uninstall.

Thanks. Already had that page open. I’m uninstalling updates including 16/8

EveryWhere

This is why I always recommend to install Windows 10 Pro;

badger09

EveryWhere wrote: »

This is why I always recommend to install Windows 10 Pro;

Thanks. When I get this sorted I’ll have a look at that.

It won’t let me uninstall a Security update done 17/8. Assume that’s ok?