Free Duvets

artystix

status not updated yet, so we'll see !

however i have it in a written apology for the B***s -up!

tashamarie70

i got a email back saying what everyone else got ages ago and they have cancelled my order !

Baby_J_2

I got this reply:

Dear ********,

Thank you for your email.
Unfortunately we will be unable to fulfil this order as there was a price error on our system.
In line with trading standards we withdrew this product from sale for 24 hours.
Please accept our apologies for any inconvenience.

Kind regards
Leanne

Mmmm...annoying

saveaholic68

Baby_J wrote: »

I got this reply:

Dear ********,

Thank you for your email.
Unfortunately we will be unable to fulfil this order as there was a price error on our system.
In line with trading standards we withdrew this product from sale for 24 hours.
Please accept our apologies for any inconvenience.

Kind regards
Leanne

Mmmm...annoying

I have just got exactly the same response (same person as well!)Annoying though that they didn't tell us this last week. Why wait until we contact them? I certainly won't bother buying from them again- I don't want to risk actually paying for something from them if they just ignore their customers this way.

silkysmooth69

Please accept our apologies for this delay. We experienced a technical problem which resulted in a pricing error and are reviewing a large amount of orders placed from a web link after this. We will be in touch tommorrow after processing all orders .
> Regards





what does this mean?????????????

silverangel35

Seems they still cant find the time to tell the truth.

Their site states all prices are checked DAILY yet they claim tech error, making something that was a value to be entered as FREE. I cant see how they can tell the orders all came from a website with a link some may have just been a genuine find like the OIP initially found.

Hopefully they will process ALL orders including the duvets and not just paid orders hehe

silverangel35

Just gone onto website to check my order status and I get this...








Dear Customer

Today Friday 27th July the Dunelm Mill Website is undergoing maintenance. This will be carried out between 7.00am and 8.30am; after that an improved service will be resumed.

If you wish to place an order or make an inquire you may still do so by calling
0845 1 65 65 65 (From the UK)

Apologies for any inconvenience this may cause.


Does anyone else get this? (Must say their spelling isnt top notch...maybe another tech error) ! lol

artystix

mine still says

There is no despatch information for this order at this time

tashamarie70

mine does to !!

3dsmills

Baby_J wrote: »

I got this reply:

Dear ********,

Thank you for your email.
Unfortunately we will be unable to fulfil this order as there was a price error on our system.
In line with trading standards we withdrew this product from sale for 24 hours.
Please accept our apologies for any inconvenience.

Kind regards
Leanne

Mmmm...annoying

I got it too (same girl), think they're a bit rude to just ignore us until we have emailed them, not very good customer service is it...