Customs charge for unexpected parcel

tehone

POPPYOSCAR wrote: »

Why would they send you one for free?

Marketing, they were also selling some kind of echo dot accessory

Spank

ripplyuk wrote: »

Turns out the parcel contains a flash drive showing the full recordings of an online summit on retroviruses that I signed up to a while back.

I’m delighted to get this but I’m now wondering if I have to send it back to them. No payment has been taken for this. The conference was free but there was an option to buy this flash drive. I did purchase it but then changed my mind the next day and they sent a full refund straight away. This was about 5 weeks ago. I’m guessing there’s just been some mix-up and this was sent in error. Do I have to return it? Should I, morally? I really want to keep it.

I hope this isn’t an anticlimax! I was coming up with all sorts of ideas last night about what this could be. From some family heirloom from Boston, to a glitterbomb :rotfl:

If they do want it back make sure they pay the original fees that you paid as well as postage back to them

ripplyuk

I messaged the company. They replied saying I could keep it and thanked me for being honest about it. They apologised for the mixup and even offered to refund part of the customs fee (which I refused).

What a lovely gift. I’m so glad I didn’t throw that mystery ‘fee to pay’ card in the bin

TW1234

.......and they all lived happily ever-after.
zzzzzzzzzz!

POPPYOSCAR

ripplyuk wrote: »

I messaged the company. They replied saying I could keep it and thanked me for being honest about it. They apologised for the mixup and even offered to refund part of the customs fee (which I refused).

What a lovely gift. I’m so glad I didn’t throw that mystery ‘fee to pay’ card in the bin

Yes, sometimes honesty does pay.

I once had two hampers delivered by Thorntons when the first one failed to arrive and they sent a replacement only for the first one to arrive shorty after.

When I contacted them they told me to keep and enjoy it.